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Computer monitor - basic question

by Harvey Segal

Posted: 16 years ago 50 replies

INTERNET MARKETING

|

If the power light on a monitor is on but the Menu button on
the monitor (which allows various settings) does not do
anything when pressed would this signify that the monitor is
not working ?

In other words (I think) should the monitor menu work even
if it is not connected to the PC ?

(It's a second monitor on my PC where the screen has now gone blank)

Harvey

#basic #computer #monitor #question

Harvey Segal 16 years ago

Originally Posted by Tom Borowski

Probably depends on model and manufacturer. With my Dell, the menu shows up even if there's no signal coming from the computer.

I see

This a HANNSG HX191DP if that helps

Harvey
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16 years ago

You said, "It's a second monitor on my PC where the screen has now gone blank."

That sounds like something other than the monitor. Does your computer use a video card, or is the video "card" an integrated part of the motherboard?

First, try using that monitor on another computer. If the monitor does not work on another computer, the problem is in the monitor.

If it works on another computer, the problem is in your computer.

If the problem is in the computer, and your computer uses a video card (instead of integrated video), the video card may have come lose. Turn off the computer, unplug it, then try unplugging the video card, then insert it back into the motherboard. See if that helps.

If that doesn't help, try installing another video card. If the problem is in the computer and the computer has an integrated video card, you can still add another video card and try it. (You may have to turn off the integrated video in the computer's setup menu.)

Is your computer a notebook computer with an external monitor plugged into it? If so, then there will be a way to choose, laptop screen, or external monitor, or both. Maybe the computer is set to "monitor off."

Just some thoughts about where to troubleshoot your machine.

Don

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16 years ago

Originally Posted by Tom Borowski

View Post

Doesn't help

I meant that some monitors may show the menu while others may not. I don't know which models behave in what way specifically.

Yep I knew what you meant, Tom, I was just listing the model in case
anyone else might know

Originally Posted by Tom Borowski

View Post

or swap the monitors on your PC

That's what I planned to do but seeing the myriad of cables
packed in a hard-to-get position behind my computer I
chickened out and thought I'd ask here first.

Don, thanks for the great advice.

Originally Posted by Don Schenk

View Post

First, try using that monitor on another computer.

I will try that on a laptop (I assume that is possible)

Harvey

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16 years ago

OK, I have now swapped the monitors on the PC.

And the second monitor works !

However, I've reverted back to monitor 1 so I can continue
to investigate and that now has a blank screen.

This this does not make sense to me as I should
be back in the situation I was a few minutes ago.

I'm assuming a reboot is not required

Harvey

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16 years ago

Originally Posted by Tom Borowski

View Post

If I understand you correctly, you're basically saying that both monitors physically work, right?

Tom, yes in that

- Monitor 1 was fine prior to this posting
- Monitor 2 was blank but on swapping monitors it now works

On going back to Monitor 1 it is now blank, my immediate
thought was that in swapping around I might not have secured
it properly or a cable might have come loose but on checking
it seems OK

Your suggestion that maybe 'Windows somehow got the graphics
driver messed up' therefore sounded good however I have now
rebooted and the screen is still blank :-(

Harvey

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16 years ago

Tom

At the moment I have monitor 2 connected to my PC
and I have disconnected monitor 1.

Control Panel/Display/Settings shows 2 monitors

1. Plug and Play
2. Default

When I click on Identify it says "1"

Harvey

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16 years ago

What kind of video card are you using?

Is it a dual port video card... as in 2 different connections for the monitor?

Or are using a splitter?

Has this worked in the past?

Also did you tell "Display Settings" to "Extend Your Desktop"?

Have you tried reinstalling the drivers that come directly from the manufacturers website for your video card?

If you are seeing Plug and Play and "Default"... then it isn't detecting the second monitor.

What kind of monitors are they? Flat Panel? CRT?

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jackmrk 16 years ago

Can you check the situation while booting on screen 2, pressing F8
right before windows start loading, choosing "Safe Mode" and then plugging screen 1. If it works this means there is a driver/setting issue.
If it doesn't work, maybe it is a screen issue (unless I missed something).
Let me know...
Can you test screen1 with another PC/laptop?

Yours,

Jack.
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16 years ago

Let me provide some background which I deliberately omitted
in order not to confuse the situation and also because I
already asked it on a Warrior post a few days ago but got no
reply.

I have two monitors working with Ultramon.

While closing down my PC for a reboot there was a problem
trying to terminate Ultramon (not responding).

On restarting the 2nd monitor was blank.

I assumed this was a software problem needing
reconfiguration or re-install of Ultramon as it would seem a
coincidence that the monitor hardware failed as I was
closing down.

But when I saw that pressing the Menu button did not have
any effect I wondered if it was hardware.

And so - as you can see - that was the question I asked at
the start of this thread.

Now once I discovered the 2nd monitor was OK I thought fine
- I'll focus now on the software set up but the failure now
of the 1st monitor to display threw me.

However I would think that, in similar fashion, this monitor
is reallly working OK and it is in fact a software problem.

So I need to think how to proceed
e.g it might be best to ignore the current problem with
monitor 1 not showing and get back to the situation I
started with (with both monitors attached to the PC) -
monitor 1 working, monitor 2 not working with the advantage
that I know monitor 2 does not have a hardware problem.

Harvey

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16 years ago

Harvey,

When you say the monitor was blank, do you mean a black screen as if it were turned off, or do you mean a light color on the screen but no icons?

These could mean two different things.

Did your monitors come with their own drivers on CD?

Or did your video card which lets you plug in two monitors come with its own driver on CD?

Don

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16 years ago

Originally Posted by Don Schenk

View Post

Harvey,
When you say the monitor was blank, do you mean a black screen as if it were turned off, or do you mean a light color on the screen but no icons?

... a black screen as if it were turned off

Originally Posted by Don Schenk

View Post

Harvey,
Did your monitors come with their own drivers on CD?

Or did your video card which lets you plug in two monitors come with its own driver on CD?

Monitor 1 came with my PC - without drivers on CD I think.

For monitor 2 I have a USB 2.0 VGA Adaptor.

(Hope that answers your question - I'm not too knowledgable
about hardware)

Harvey

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16 years ago

That helps a lot. Check the device manager and make certain the drivers for the USB to VGA adapter are installed and don't have any conflicts or issues.

Assuming you are using WinXP...

Right Click on "My Computer".
Left Click on "Properties".
Click the "Hardware" tab.
Click the "Device Manager" button.
It should be under "Display Adapters"... I believe.
Look for any icons like a Red X if it is disabled...
Or a Yellow Circle with an Exclamation Point if there are issues with the driver or conflicts of some sort.

This might be the problem... Trace back the monitor cable from the USB to VGA adapter and see if that is the monitor which isn't functioning properly. My guess that is the culprit.

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16 years ago

Originally Posted by jjpmarketing

View Post

Assuming you are using WinXP...
[LIST=1][*]Right Click on "My Computer".
...

Dennis

There are 3 entries

- Graphics Controller
- USB 2.0 VGA Device (Diplay)
- USB 2.0 VGA Device (Mirror)

The 'Properties' tab for each says they are working properly

Harvey

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16 years ago

Was I correct? Is it the monitor hooked to the USB to VGA adapter that isn't working properly?

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16 years ago

Originally Posted by jjpmarketing

View Post

Was I correct? Is it the monitor hooked to the USB to VGA adapter that isn't working properly?

In order to swap monitors I removed the adapter from monitor 2.
That works.

If I revert back to monitor 1 that does not work

Harvey

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16 years ago

Ok. Are you saying that neither monitor works with that adapter? Or only one of them doesn't work with that adapter?

If neither works with the adapter... re-install the drivers to the adapter... and reboot the computer.

If only one of them has an issue with the adapter... then look at the monitor connection going into the adapter. Make certain there are no bent pins or missing pins.

If the pins look okay on that end, then check the end connected to the monitor. This is only applicable to flat panel monitors. Most CRT's don't have the option remove the monitor cable from the monitor side of the cable.

Also if there is only one monitor having an issue with the adapter... then connect that monitor which is not working directly into the main video card...

Let me know if any of these steps worked for you.

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16 years ago

Dennis

Currently I am just using one monitor.

It is monitor2 and is connected directly to the PC without the adaptor.

I have now tried to connect it with the adaptor and am
getting the other type of blank screen that Don mentioned
above viz "a light color on the screen but no icons"

Does that prove something ?

Harvey

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16 years ago

Let's eliminate every possible issue. We know the monitor works fine. Just not with that adapter.

This could be either an issue with a driver... the adapter... or the UltraMon software you are using.

Completely uninstall the UltraMon software and reboot the computer.

Then re-connect the monitor you used above to the adapter.

See if it works. If it works... then it is an issue with a setting in the UltraMon software.

Let me know how this works out.

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16 years ago

Originally Posted by jjpmarketing

View Post

Completely uninstall the UltraMon software and reboot the computer.

Then re-connect the monitor you used above to the adapter.

Dennis

I have now tried this and I get the same result - a screen with no icons

Harvey

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16 years ago

Ok. Connect Monitor1 to the onboard or internal video card... and connect Monitor 2 to the adapter.

The go into the Display Settings make certain you have "extended the desktop" to the second monitor. You will have to click each monitor to make certain the settings are setup this way. You will get to choose a primary display and an extended display.

Let me know if you get both displays working...

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16 years ago

Originally Posted by jjpmarketing

View Post

Ok. Connect Monitor1 to the onboard or internal video card... and connect Monitor 2 to the adapter.

As before
If I connect Monitor 1 to the internal card I get a blank screen

If I connect Monitor 2 to the adapter I get a screen with no icons

Harvey

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16 years ago

It sounds like this is just a software configuration issue. What kind of internal video card are you using? ATI? NVIDIA?

Sometimes the video settings have to be set with these companies software programs. ATI tends to be a little weird about that sometimes.

It is also possible that for some reason it is disabling one video source or the other when you use that adapter.

The no icons part is where the desktop has been extended to that monitor. The primary monitor will show the icons... which happens to be the one you are getting the blank screen on.

The monitors are not the problem. It is a software issue... we just have to track down what is causing that problem.

So let me know what model and brand video card you have... and also what model and brand adapter you have.

This way I can see what kind of software each of the companies use and can tell you what needs to be set and how.

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16 years ago

Dennis,

By the way - a big thank you for the help you are providing.

Originally Posted by jjpmarketing

View Post

The no icons part is where the desktop has been extended to that monitor. The primary monitor will show the icons... which happens to be the one you are getting the blank screen on.

Ah - that is interesting

Originally Posted by jjpmarketing

View Post

So let me know what model and brand video card you have... and also what model and brand adapter you have.

How do I find these out ?

Do I look as before in the Display Adaptors section ?

Harvey

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jjpmarketing 16 years ago

For the internal video card... under display adapters it should say something like ATI or NVIDIA or something along those lines. For the adapter it will also be under Display Adapters but I don't recall what it might be called... find that selection and Right Click and then left click on properties.
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- Harvey Segal 16 years ago
  
  The entries are
  
  - Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
  - USB2.0 VGA Device (Display)
  - USB2.0 VGA Device (Mirror)
  
  Harvey
  
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16 years ago

Harvey,
my monitor wont work unless its connected to the computer.....
not even the menu functions....

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16 years ago

Originally Posted by Joe Giannetti

View Post

Harvey,
my monitor wont work unless its connected to the computer.....
not even the menu functions....

Hi Joe

Yes - I realised that that is also true of my monitor
once I had it working again

Thanks
Harvey

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16 years ago

It used to be that Windows would install a generic driver for video if it didn't find the correct driver. This might be what is happening with yours. Look on the adapter itself and see if you can find a name somewhere...

This will help me to find the correct driver for your device.

Also see if you can try a different USB port. While the computer is on and logged into Windows unhook it from its USB connection with the monitor still connected... and hook it up to a different USB port.

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16 years ago

Originally Posted by jjpmarketing

View Post

Look on the adapter itself and see if you can find a name somewhere...

The name on the physical item itself is the same, viz USB 2.0 VGA Adapter

Originally Posted by jjpmarketing

View Post

Also see if you can try a different USB port. While the computer is on and logged into Windows unhook it from its USB connection with the monitor still connected... and hook it up to a different USB port.

I'm not clear what you mean by 'with the monitor still connected'

I've removed the monitor's direct connection to the PC,
attached the adaptor and tried a different port to the one
before. But I still get the blank screen with no icons

Harvey

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16 years ago

That means to unhook it from the computer directly from the USB connection... and not from the Montior cable connection. I wanted to make certain the monitor was still connected when you tried a different USB port.

Have both connected... when you do this to see if you get a video signal on both. If you are only using the adapter you will need to disable the other video card so it knows to get the video signal from the adapter... and not the onboard video.

You say blank screen? Black screen as in no signal? Or just an empty desktop?

Ok. This relay posting is not working...

Do you have a spare computer you could do an Instant Messenger session on? So I can walk you through some troubleshooting steps on the monitor issue? Or is this the only computer you have?

Thanks
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16 years ago

I'm still confused. Maybe it's because it's 1.00am here
so I'll make it my last post today.

>>That means to unhook it from the computer directly from the USB connection..

I currently have the one monitor connected directly to the PC (ie. not by a USB connection).

But if it was connected via a USB I can't see the difference
between removing the cable from the monitor or the USB from
the PC in that either way the monitor is no longer connected
to the PC.

But no doubt I am misunderstanding what you are saying

Harvey

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16 years ago

Ok. Leave the one monitor connected to the internal card.

Then leave the other monitor connected to the adapter.

Then unhook the adapter... as in pull out the USB plug from the computer.

Then re-plug the adapter into a different USB connection.

When you do this it should be detected by the computer... you will even hear a sound on the computer letting you know a USB device has been unplugged... and also that a USB device has been plugged in.

If you don't hear this sound... then there is an issue with the driver you have installed for that device. I suspect this is the culprit. It almost always is a driver problem. That is why I kept trying to figure out what brand that device is. So you could go directly to the manufacturers website and download and install the latest driver for your device.

The driver that Windows installs may not always be the best driver.

Stuff like this is a lot easier to explain over the phone.

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16 years ago

Dennis

I'll pose one more question before I try to sort this out offline with you

Originally Posted by jjpmarketing

View Post

Ok. Leave the one monitor connected to the internal card.

Then leave the other monitor connected to the adapter.

Then unhook the adapter... as in pull out the USB plug from the computer.

The current state is
- Monitor 2 connected to the internal card
- Monitor 1 not connected at all

So when you say "leave the other monitor connected to the
adapter" it is not clear to me.

Unless you mean that I should attach it to the adaptor - but
in the next line you then say remove it.

Harvey

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jjpmarketing 16 years ago

Leave monitor 2 connected to the internal card.

Since nothing is connected to the adapter... connect the other monitor to it...

So at that point you will have both Monitors connected.

Then to see if the device is functioning properly... I want you to switch the USB port the adapter is plugged into with the monitor still connected to it.

You should hear a sound on your computer that indicates a USB device was removed... and then another sound to indicate a USB device was plugged in.
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- Harvey Segal 16 years ago
  
  Ok, this might explain my confusion.
  
  The adapter was not conected to the PC, it was lying loose
  
  So I have done what you requested in a kind of reverse order
  with the adaptor attached to the monitor.
  
  1. Connect (to original port)
  2. Remove
  3. Connect to another port
  
  The sound was heard for all 3 events
  
  Harvey
  
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  jjpmarketing 16 years ago
  
  Did you install any drivers for this device when you originally got it? Or did Windows automatically install them for you?
  
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  Harvey Segal 16 years ago
  
  Device ?
  
  If you mean the adaptor - it came with a driver on CD
  
  (If you mean the 2nd monitor it had an installation disc which I did not need to use)
  
  Harvey
  
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  jjpmarketing 16 years ago
  
  Sorry about that. I meant the adapter.
  
  Did you use that driver on the CD or did Windows automatically install the driver?
  
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  1 reply
  
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  Harvey Segal 16 years ago
  
  I'm pretty sure (99%) that I used the adaptor driver on the CD
  - though it was two years ago.
  
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  jjpmarketing 16 years ago
  
  The only thing I can suspect at this time... is that your adapter has gone bad. My suggestion would be to replace that adapter with a new video card.
  
  You should be able to get a dual video card pretty cheap these days. Check places like Newegg.com. They usually have pretty good deals on video cards. I got an ATI Dual DVI video card for $79. Well worth it in my opinion.
  
  Sorry I couldn't help you more.
  
  Thanks
  
  1 reply
  
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  Harvey Segal 16 years ago
  
  Originally Posted by jjpmarketing
  
  The only thing I can suspect at this time... is that your adapter has gone bad.
  
  I've been thinking that this might be the reason.
  
  So I'll stop at this point.
  
  Many thanks Dennis - please check your PM box in a few minutes. I'm
  sending you something
  
  Thanks also to the others who have assisted in this marathon
  
  Harvey
  
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  Martin Avis 16 years ago
  
  So Harvey, are you saying that the light is on, but there is nobody at home?
  
  Pearson and I noticed that years ago!
  
  Martin
  
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  Harvey Segal 16 years ago
  
  Originally Posted by Martin.Avis
  
  So Harvey, are you saying that the light is on, but there is nobody at home?
  
  Pearson and I noticed that years ago!
  
  Martin
  
  How nice to kick - or should I say kickstart - a man when he is down.
  
  Would I make fun of you if your male connector got chopped off ?
  
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  alteredskin5 16 years ago
  
  Hey everyone! I am new here to Warrior Forum and I can't figure out why I can't edit my signature. Can someone please help me out on this.
  
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  Harvey Segal 16 years ago
  
  Originally Posted by alteredskin5
  
  Hey everyone! I am new here to Warrior Forum and I can't figure out why I can't edit my signature. Can someone please help me out on this.
  
  Kristi
  
  Of all the threads in all the forums he walks into mine
  
  (Humphrey Bogart)
  
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