Who Do I Report False Advertising About a Course?

22 replies
My sister recently bought a internet course with an OTO that's close to $500. It is very bad and the company isn't living up to what it advertised. It was for their "special" closed group, not their basic course (that's ok, she said). This was their Upsell OTO and It was supposed to have "special" extra training, etc.

It is past the guarantee date. So they won't give her a refund even though she signed up in March and there was only 1 "special" video training. The people that signed up were supposed to have video training on the "exclusive" internet things the company was doing. There is only the 1 video. The admin/coach doesn't even answer anyone's questions in the group. The last time he posted anything was the middle of April and it was just encouraging words.

To me this just sounds terrible. This company/person shouldn't be allowed to get away with this. But I am totally lost and I can't give her any advice. So I turned to the one place I know where all the smart internet people are...right here. I know a lot of you have some suggestions I can pass along.

Where can she go to report this company and it's false advertising? I would really appreciate any advice that I can pass along to her. She is really a newbie and I don't want her to get taken like this.

Also, before I end this post I want to thank each and every one of you, in advance, for your suggestions and ideas. I truly appreciate it.

Thank you
#advertising #false #report
  • Profile picture of the author superowid
    I'm sorry to hear your sister's problem. She could file a dispute on PayPal if buying with it, or claim a charge back if using credit card with her bank. However, the success of refund can not be guaranteed.

    Also she can give negative review of such product in any forum like WF to attract the seller in contacting her and hopefully offer the refund.
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  • She could put up a website called "JohnSmithSucks.com" and document her experience. Anybody Googling the seller would be bound to come across it, including the seller himself. As long as she sticks to the 100% truth, she has no legal worries to fear. Just tell it exactly like it is.

    If John Smith starts to experience a dip in sales, you can bet he'll be in touch - first with a threat, then with a checkbook.
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  • Profile picture of the author YourIMSpecialist
    Suggestion: make a short youtube video about her experience. Use relevant tags including the company name, course name, spam, warning, etc. Most people search for these types of companies or courses on youtube. This way she can warn them before they spend their hard earned money.
    hope this helps
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  • Profile picture of the author webmarke
    She has no claim. She allowed the refund date to expire before she took action. Furthermore, this is hearsay.

    We all know that there are 3 sides to every story, and we are not even getting the first side from the person who purchased the product.

    I don't know who is right or wrong, but I know we are not going to get the whole story, because the OP probably never got the whole story.

    Just saying....
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    • Profile picture of the author Profit Traveler
      Originally Posted by webmarke View Post

      She has no claim. She allowed the refund date to expire before she took action. Furthermore, this is hearsay.

      We all know that there are 3 sides to every story, and we are not even getting the first side from the person who purchased the product.

      I don't know who is right or wrong, but I know we are not going to get the whole story, because the OP probably never got the whole story.

      Just saying....
      That is certainly the uncut truth webmarke.

      But if she were to create an honest review of her experience with the product and its owners they may see things from a different perspective on how much is gained or lost either way.

      I remember years ago my experience with an actual Millionaire Clickbank marketer every person here probably knows and I could not believe I was going back and forth with him personally over a refund because I already had the information.

      I repeat Millionaire Clickbank Marketer for the incredible amount of $10!

      Our customers should be treated like part of the family because they could be with you for years to come.

      Not too long ago in a thread I mentioned Jon Ledger and how much I respect the guy and that his new membership was probably a fantastic investment.

      I made the statement because years ago when he created the $7 Paypal Scripts that thousands of people jumped on he once recommended a guy to install the scripts.

      The guy must have gotten in over his head with order requests because I paid and never heard from the guy.

      I touched based with Jon (just sent him an email) because I thought maybe he was in constant contact with the guy. Jon took it upon himself to refund me out of the blue I could not believe it. Then later I finally heard from the scripts install guy but Jon insisted I keep the payment.

      That is why when I hear the guys name mentioned I become an instant cheer leader for him even many years later.

      Heck I am doing it again right now and not realizing it.

      Jon is one of those millionaire marketers I try to model after.

      Art
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  • Profile picture of the author silapkona
    how is the progress so far ?
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  • Profile picture of the author Steven Heron
    Well said webmarke, sounds like you're the only one here with a real business that realizes how customers can misrepresent things.

    OP, I understand your sister's concern but the elephant in the room is that she didn't file a refund during the refund period. If it was so bad she should have done that. I'd put it down to experience and filing a refund next time during the refund period.
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  • Profile picture of the author seobro
    Please do create a you tube video about the scam. I do sincerely doubt that she can get back her money. However, this is a valuable learning experience. Mostly, I like doing business with companies in america. If they fail to perform, I can always take them to small claims court. Yo, I have taken a lot of scammers to court and most of the time I win. Judge will usually take my side and order them to pay every penny. Sadly, most scammers never pay. Oh yes, they simply run away. However, the case stays open seven years. Records are there for all to see. What people need to learn, is that the mean streets are full of hungry wolves looking for sheep to feast on.

    I wish you could post the company name. Sadly, that is against our forum's terms of service. This sad TOS policy against posting names is what allows crooks to scam us. Please do turn the lights on. After that, the cockroaches will scurry away.
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  • Profile picture of the author Steve B
    Originally Posted by cathyanderson View Post

    I would really appreciate any advice that I can pass along to her.

    OK, here is some advice to pass along to her, as you have requested:
    1. Don't spend any money on marketing courses that you can not afford to lose
    2. Don't spend any money on marketing courses until you have done a thorough "due diligence" on both the course and it's seller/creator
    3. Do observe and abide by any guarantee provisions, including time periods and other constraints
    4. Do not complain about or disparage other marketers on the Warrior Forum. Rule #1 (found right here) : "If you have a problem with another Warrior, a Guru, or God, take it up with them directly. Not here. No exceptions."
    5. Understand your rights as a consumer. There are always options available to the buyer if you paid for a product by credit card and feel that the seller did not perform as advertised.
    6. Whenever there is a dispute of any kind, it is always best to seek competent legal advice if you can not get satisfaction. Be aware, there will be costs to you. It may or may not be worth the stress, time involved, and money it will take to get to a resolution.
    There you go.


    Steve
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  • Profile picture of the author Kay King
    It is past the guarantee date.
    And that's the problem.

    This is WHY you can't name names here - because you end up with one side of a story. The course may be bad - the OTO may be bad....but if there is a refund period and you ignore the deadline...you may be out of luck.

    The best thing you can do for your sister is to educate her on OTO's (click the "no thanks" link unless you know EXACTLY what you are getting) - and teach her how to conduct due diligence BEFORE buying any program/training/etc online.

    Except perhaps for a chargeback if she paid with credit card....she may have just learned an expensive lesson.
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  • Profile picture of the author Frank Donovan
    Originally Posted by cathyanderson View Post

    Where can she go to report this company and it's false advertising?
    With the caveat that we're only getting one side of the story, if you can demonstrate false advertising on the part of the company, the guarantee period shouldn't be an issue. In the USA, you can report incidents of advertising fraud by filing a consumer complaint to the FTC. https://www.ftc.gov/faq/consumer-pro...-complaint-ftc

    You'll need to support your claim with hard evidence, such as a copy of the original ad and any training material supplied by the company thus far. If your sister can get feedback from other course members, that would also help. But just calling the course "very bad" probably won't be enough.
    .
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  • Profile picture of the author nicheblogger75
    I'm having a problem wrapping my head around this because I know if it were me and I shelled out $500 for a course that was one crappy video, I'd have applied for a refund on the very same day.

    Although, I've been around a while and I'm familiar with the good old baiting technique where the product vendor keeps telling the buyers that something huge is coming in the next few days and then they continue that tactic until it's beyond the time frame to obtain a refund. There have been plenty of so-called "gurus" known for pulling that one. They use their reputation as a "guru" to abuse people's trust.

    However, even if there was let's say, a 30 or 60 day refund period and that has passed, if I'm not mistaken I believe PayPal has extended the time you can file a dispute for digital products to 180 days. It's my experience that PayPal will often side with the buyer on these disputes if the buyer can prove the product is not as advertised. Even if the refund period stated on the sales page has expired, it's quite possible a dispute can still be filed. Also, if she used a credit card to purchase she may still be able to file a charge back.

    Personally, I despise vendors who operate like this because they put a stain on every honest vendor in the industry.

    Also, I agree with the folks who are saying we are only getting one side of the story. I've had many experiences where I have taken on students and taught them to do exactly as I'm doing and they fail and then come back to me and tell me I'm a fraud. Now, I'm obviously not a fraud, since I'm doing exactly what I told them to do and I'm very successful at it. The problem in these instances is that the student did not follow my instructions at all and failed to put in the necessary WORK. Yes folks, an online business is a TON of work. Just because some of us make it look easy certainly does not mean it is. It's just that we have been doing it for so long it becomes second nature.

    In fact, I have stopped taking on students because out of the 10 or 12 students I've attempted to teach, only 2 of them are actually succeeding. Does that mean I'm a poor teacher? Maybe. All I know is that I tell people to do EXACTLY what I'm doing. They nod their head and think it's great until I come to the part where I tell them it's going to take 2-3 years before they make enough money to quit their job and be their own boss. That very important piece of information is often conveniently ignored.

    Well, sorry if this turned into a little rant, and I'm not saying that the vendor is innocent here by a long shot. I'm just saying that people who are new to IM are usually under the impression that they are going to start making 6 figures in 30 days or less and well, to be honest, it just doesn't work that way.
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  • Profile picture of the author cathyanderson
    Again, I wanted to first thank everyone for all their suggestions and help. I truly appreciate your time and information. I have passed it all onto my sister.

    Every day I get these messages and updated information from my sister and it truly is like a soap opera! lol.

    At this point the coaches are now internally fighting between themselves. So it is a mess. It has been over a week since any of the coaches have been onto the FaceBook group to help the people who bought the course.

    I have never been involved in anything like this craziness, so I am just surprised at the emails of the coaches she has sent over to me. Not to mention the coaches are trying to have the people take "sides" on their own FB sites. The coaches are blaming each other and they all feel like they have "rights", but no one is helping the people that bought the course.

    I have to say I really feel sorry for everyone who is in the middle of this. It is very unsettling and it really doesn't reflect well on any of the coaches.

    One of the people in the group wanted to know why the coaches aren't around to help the group out with their questions. The one coach got irritated came onto the FB group and when onto this lecture. The coach was talking about how everyone has to be nice and not "call out" anyone. Then magically the coach remove the person from the FB group. I didn't think they could do that. Especially since it is supposed to be a "special" closed FB group just for the people that bought the training course. Guess I was wrong.

    All I can say is "Wow"!
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    • Profile picture of the author Jason Freeman
      Originally Posted by cathyanderson View Post

      Again, I wanted to first thank everyone for all their suggestions and help. I truly appreciate your time and information. I have passed it all onto my sister.

      Every day I get these messages and updated information from my sister and it truly is like a soap opera! lol.

      At this point the coaches are now internally fighting between themselves. So it is a mess. It has been over a week since any of the coaches have been onto the FaceBook group to help the people who bought the course.

      I have never been involved in anything like this craziness, so I am just surprised at the emails of the coaches she has sent over to me. Not to mention the coaches are trying to have the people take "sides" on their own FB sites. The coaches are blaming each other and they all feel like they have "rights", but no one is helping the people that bought the course.

      I have to say I really feel sorry for everyone who is in the middle of this. It is very unsettling and it really doesn't reflect well on any of the coaches.

      One of the people in the group wanted to know why the coaches aren't around to help the group out with their questions. The one coach got irritated came onto the FB group and when onto this lecture. The coach was talking about how everyone has to be nice and not "call out" anyone. Then magically the coach remove the person from the FB group. I didn't think they could do that. Especially since it is supposed to be a "special" closed FB group just for the people that bought the training course. Guess I was wrong.

      All I can say is "Wow"!
      After reading this, I think I know exactly what program you are talking about. I never bought the program, but am on one of the people's list. I was really surprised by the email that was sent out. I have never seen people act so unprofessionally before. I would suggest you or your Sister collect all of those emails and take screenshots of what is happening. Then when you file a dispute in Paypal you have everything to back up your side.
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  • Profile picture of the author SCrafted
    Banned
    Sorry man! And that is the reason why i never buy and will never but this IM, internet gurus, self improvements courses.99.99999% are all scams.
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    • Profile picture of the author Steve B
      Originally Posted by SCrafted View Post

      that is the reason why i never buy ... this IM, internet gurus, self improvements courses. 99.99999% are all scams.

      Interesting overreaction considering you're here on an Internet marketing forum to learn how to market your wares.

      Steve
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      • Profile picture of the author SCrafted
        Banned
        Originally Posted by Steve B View Post

        Interesting overreaction considering you're here on an Internet marketing forum to learn how to market your wares.

        Steve
        Sorry man but no. I m not here to learn that stuff...
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  • Profile picture of the author Isaiah Jackson
    Well what was the course?

    Who is it buy?

    Not that it matters, she's past the deadline in which she could get a refund.

    If she bought via PayPal they may give it too her depending on how long it has been 180 days or less.

    However if she went through like their merchant account or something she will not get the refund.

    Another issue why did it take so long to even request the refund in the first place?

    Did she do her due diligence on the product being sold?

    Did she try and find other customer reviews on the product?

    If I bought a product and the upsell was $500 and I didn't get what was promised I would have refunded the same day... not put it off when its most likely too late.

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  • Profile picture of the author Regional Warrior
    Wonder why the Mods have not move this thread to the right place so others can see what the fuss is about!
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  • Profile picture of the author Brent Stangel
    I know if it were me and I shelled out $500 for a course that was one crappy video, I'd have applied for a refund on the very same day.
    You and me both.

    It is past the guarantee date.
    If I were to call it based on the info. in this thread, I would say "buyer's remorse."

    If it's prefaced with my "sister", "friend", "Grandma", etc...
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    • Profile picture of the author pawandave
      Banned
      It is difficult to recover, i am sure there is a page like "not refundable " somewhere in the site. If you want to go ahead, this is only to teach them a lesson. I don't think it is profitable for you. Just learn a lesson and move on
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  • Profile picture of the author tich
    Originally Posted by cathyanderson View Post

    My sister recently bought a internet course with an OTO that's close to $500. It is very bad and the company isn't living up to what it advertised. It was for their "special" closed group, not their basic course (that's ok, she said). This was their Upsell OTO and It was supposed to have "special" extra training, etc.

    It is past the guarantee date. So they won't give her a refund even though she signed up in March and there was only 1 "special" video training. The people that signed up were supposed to have video training on the "exclusive" internet things the company was doing. There is only the 1 video. The admin/coach doesn't even answer anyone's questions in the group. The last time he posted anything was the middle of April and it was just encouraging words.

    To me this just sounds terrible. This company/person shouldn't be allowed to get away with this. But I am totally lost and I can't give her any advice. So I turned to the one place I know where all the smart internet people are...right here. I know a lot of you have some suggestions I can pass along.

    Where can she go to report this company and it's false advertising? I would really appreciate any advice that I can pass along to her. She is really a newbie and I don't want her to get taken like this.

    Also, before I end this post I want to thank each and every one of you, in advance, for your suggestions and ideas. I truly appreciate it.

    Thank you
    You had 30days to make a decision and there was no deception
    She did not use her rights and you can't blame anyone else
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