I keep getting emails from customers who purchase my products, asking for extra help.
I find myself spending a lot of time sending out personalised replies via email.
Does anyone here have any experience setting up a paid system, where customers can pay to have their questions answered?
I know that Mike Geary from the Truth About Abs doesn't do personalised email replies. His autoresponder emails have a "do not reply" notice at the bottom. I guess he realizes his time is better spent focusing on product development and marketing.
Technical support request will be free of course, so I won't charge them for not being able to access the product or something.
Thanks in advance.