Adam, You Can't Please Everyone

by Steve Tuggle 14 replies
I recently purchased a WSO. This product is phenomenal. The young man offering the product is doing an incredible job as he shows you exactly what he does in setting up an internet marketing campaign. The price is a small fraction of what he could/should/eventually will charge.

He was very clear up front with exactly what you were getting for your money ( I paid $37; it is now up to $67) and exactly what he was promising. This product, , is worth much more than other IM products that I have spent hundreds or thousands of dollars on.

But, here's the kicker. It comes with a membership. In the forum someone rips into Adam with a very long negative post. I read this post in disbelief. This person actually got in when the price was less than $37 and he is complaining about the value!

Adam responded with a very long and gracious reply. He answered each complaint point by point. Adam went the extra mile for this disgruntled customer. Is that good use of his time? I'm not sure. I know you might say it is necessary for good customer relations.

But, when 99% of the forum posts are overwhelmingly positive, I'm not so sure that Adam's time was well spent in answering this person. Why? Because, you really can't please everyone. Even when you do have a phenomenal product.

Adam, keep up the good work.
#main internet marketing discussion forum #adam
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  • Profile picture of the author B3n
    Affiliate link? This is spam and it is unacceptable
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    • Profile picture of the author Don Schenk
      It sure is. Looks like the guy's link is 1020_1

      This only flashes on for a fraction of a second

      Don

      From the forum rules...

      "5) No Affiliate Links Allowed - Promote Your Own Domain/s Only. It's either this or we have to cut out sig files altogether which we do not want to do...

      ...Edit: We have no problem with someone pointing to their WSO within their sig.

      Edit: Due to certain people trying to find a loophole I needed to add yet another edit. Please do not try to get around these rules by getting your own domain name and simply redirecting it to an affiliate program. You Will Be Removed From Here When Caught.
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      • Profile picture of the author Steve Tuggle
        Ben and Don,
        Very sorry about that. I was confused about the rules; it wasn't intentional. I immediately took off the link. Thanks for gently setting me straight.
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        • Profile picture of the author jjpmarketing
          Thanks for removing the link. I would hate to see such a glowing testimonial be tainted with an affiliate link.

          Most may consider it a waste of time to handle issues like what you mentioned in your original post, but not everyone is just after your last dollar... some of us do genuinely care about our customers and prove that by going the extra mile to make every customer as happy as we can make them.

          Also Adam already makes plenty of money doing what he is showing you... so the money from this WSO I am sure is just play money for him.
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  • Profile picture of the author B3n
    rootdoc, sorry to be so harsh - lots of driveby spammers on here. Thanks for correcting.
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  • Profile picture of the author Dave Cornish
    Adam's program is definitely interesting.

    That's unfortunate that someone is acting childish towards him.
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  • Profile picture of the author napoleonfirst
    You need to be very humble to accept the truth that you cannot please everyone all the time.
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    • Profile picture of the author Brad Spencer
      Interestingly enough, your PO'd customers can be your best customers if you only know about guest service recovery.

      Some people you can't please. This is a fact of life. But if you've ever been in the hospitality business, GSR is the critical difference between successful businesses and ones that bomb.

      Take care of your customers b/c you never know which bad experience could get told to others and that can be very bad viral information.

      Just my thoughts on this subject.


      Cheers,


      Brad Spencer


      PS- Who is this Adam person?
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    • Profile picture of the author Paul Myers
      I absolutely agree with the idea that you can't please everyone. It's generally a good idea to try and please people who've given you money for a product, though. Or to refund them.

      I suspect, also, that Adam is conscious of something blindingly obvious, but that a lot of people forget:

      The person you're directly addressing is not the only person reading your comments.

      The obvious factor in this case is the impression that his response would make on other potential customers. In that sense, the time spent replying was probably worthwhile.

      It also very likely had the effect of disarming concerns others may have developed reflexively upon reading the original complaint. Again, a smart move, and considerate of his customers.

      Off the topic a bit...

      It's always good to remember that: The person you're answering isn't the only one who'll be reading your comments. Again, that sounds ridiculously obvious, but it's very common for people to forget.

      I will occasionally discuss or debate things here with people who I know very well are not going to be convinced. To many people, that seems like a waste of time. I've certainly been told that often enough. But is it?

      If your goal is to convert the convinced, yeah. It's almost always pointless. On the other hand, if the goal is to educate the other people reading the thread, or to prevent a dangerous or mistaken view from hurting more people than is necessary, that's a useful investment of time.

      I've even told people, in the middle of a debate, "You do realize, I hope, that this isn't personal? I'm just using you as an example, to make a point." Despite the obvious truth of the statement, very few people believe it, because they're not used to the dynamics of public discussions. They think of everything as a conversation, limited to the active participants, and their egos get activated.

      Sometimes it's even useful to "hit" someone in a way that causes them to harden their position. That can draw out the extremes, and illustrate the point better for others. The overall impact can be very positive, even though you may have lost any chance of communicating with the "target" in the future.

      These are the kinds of opportunities that are lost if you forget how many people can be reading what you write.


      Paul
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      Stop by Paul's Pub - my little hangout on Facebook.

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  • Profile picture of the author Rachel Goodchild
    Originally Posted by Paul Myers View Post


    It's always good to remember that: The person you're answering isn't the only one who'll be reading your comments. Again, that sounds ridiculously obvious, but it's very common for people to forget.

    I will occasionally discuss or debate things here with people who I know very well are not going to be convinced. To many people, that seems like a waste of time. I've certainly been told that often enough. But is it?

    If your goal is to convert the convinced, yeah. It's almost always pointless. On the other hand, if the goal is to educate the other people reading the thread, or to prevent a dangerous or mistaken view from hurting more people than is necessary, that's a useful investment of time.



    Paul
    Absolutely
    I use that technique all the time. To be honest it's almost instinctual, probably the result of growing up in a pretty political fmaily who knew how to win an argument- or at the very least, make it feel like you'd lost
    It's important to remember the things you write in public ARE public, and an animated discussion gives readers a chance to see alot more than the way you feel about one or two topics. They get to see glimpses of integrity, character and how you hold yourself under pressure.
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    • Profile picture of the author kazmagic
      I don't think Adam is wasting his time for the same reasons as Paul and Rachel.

      I know that I take notice of how someone reacts to a situation and make judgements of that persons integrity. This judgement influences my dealings with that person in the future.

      Karen
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  • Profile picture of the author Mr.P
    Banned
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    • Profile picture of the author jjpmarketing
      Yawn. Promo Thread.
      Actually its not. Adam didn't even start this thread. A happy customer did. Maybe you should read the numerous positive feedback comments on his WSO, before you make a statement like that.
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      • Originally Posted by jjpmarketing View Post

        A happy customer did.
        Albeit with an affiliate link, even if it was removed after the event.

        And a thread can still be a promo thread even if a product delivers.
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    • Profile picture of the author Steve Tuggle
      Originally Posted by Mr.P View Post

      Yawn. Promo Thread.
      Yawn. Useless negative comment.
      Adam, didn't start the thread. Adam didn't even place a link in his post. In fact, nowhere on this thread can you find a link to his product.

      So, what is the purpose in making such a flippant comment? Drop the pointless negativity. Adam is one of those guys who has really delivered on what he promised.
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