He was very clear up front with exactly what you were getting for your money ( I paid $37; it is now up to $67) and exactly what he was promising. This product, , is worth much more than other IM products that I have spent hundreds or thousands of dollars on.
But, here's the kicker. It comes with a membership. In the forum someone rips into Adam with a very long negative post. I read this post in disbelief. This person actually got in when the price was less than $37 and he is complaining about the value!
Adam responded with a very long and gracious reply. He answered each complaint point by point. Adam went the extra mile for this disgruntled customer. Is that good use of his time? I'm not sure. I know you might say it is necessary for good customer relations.
But, when 99% of the forum posts are overwhelmingly positive, I'm not so sure that Adam's time was well spent in answering this person. Why? Because, you really can't please everyone. Even when you do have a phenomenal product.
Adam, keep up the good work.