Should I switch hosts?

by bsurb
29 replies
Iv had HostGator for about 7 years now and up until now, I have never had problems with malware. I'm currently running two Wordpress sites under my hosting and every couple weeks HostGator will suspend my account due to malware.

My passwords are 18 characters long, mixed with symbols, capitals, lowercase, numbers etc. I have plugins but they are the recommended ones for Woocommerce, or word fence I use for security.

I just don't understand WHY it keeps happening. Should I get site lock? Or will that still happen?

Would switching hosts help?
#hosts #switch
  • Profile picture of the author webmarke
    No. Switching hosts will not work.

    One of the plugins that you are using is causing the malware. You will need to uninstall the plugins.

    If you don't which plugin to uninstall, you will need to contact hostgator support and tell them that you think 1 of your plugins is causing the problem and if they can help you figure out which one.

    If they can't help you, then you may need to uninstall all of the plugins that you had not ever used before except for this hosting account.
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  • Profile picture of the author Action Man
    Wow never seen this before, worrying. I am with HostGator.

    I saw this scenario

    Here

    I wish you luck my friend, I hope this helps

    Hostgator is quickly going down the drain in the public eye since the takeover, appearing to have dark extortion practices with Sitelock. rubbish support, wow, a revelation to me. I have never needed support or used Sitelock, most issues I can sort myself apart from server problems, but I have never had any.

    Jim
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    "Love conquers all things except poverty and toothache" (Mae West)

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  • Profile picture of the author ChrisBa
    This sounds like an issue with your site more than hostgator. Maybe review your plugins and themes
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  • Profile picture of the author passiveincomebiz
    Could be a problem with your theme or an outdated plugin. A paid theme such as StudioPress would probably be better if you're using a free theme - if in fact you are using a free theme.

    Another option to consider is professional wordpress hosting. Will cost a little but would more likely minimize your security issues.
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  • Profile picture of the author Profit Traveler
    Agree with comments above especially checking your plugins. Also any other platform that you may be using the same passwords or anywhere you are storing your passwords.

    These days hosts are darn near all merging into the same company anyway.
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  • Profile picture of the author vedremo
    Banned
    Personally I would.

    Just because Hostgator is dodgy, unreliable and offers no support in my experience. I would not put in past them to embed malware on sites to try and sell site lock.

    Nothing but happy days with Siteground. Recently had php conflict (nothing to do with hosting) and they went in and fixed it no charge, no attempted upsell, no 40 minute live chat delay.
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  • Profile picture of the author gregdavidson727
    Why don't you hire a programmer off a freelance website to take a look at your website and determine what the problem is?
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  • Profile picture of the author Brent Stangel
    I gave HG the boot years ago after they tried to rob me.

    I'm becoming convinced a private server is the way to go.
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  • Profile picture of the author bsurb
    I opened up a support ticket and for the first time ever, HG says they will no longer do scans of our account to locate where the malware is!

    Today I'm cutting ties with them after 7-8 years.

    Who is a TRULY legit company to switch to where I'm paying similar payments per month ($11.99) at HG.
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    • Profile picture of the author JohnMcCabe
      Originally Posted by bsurb View Post

      I opened up a support ticket and for the first time ever, HG says they will no longer do scans of our account to locate where the malware is!

      Today I'm cutting ties with them after 7-8 years.

      Who is a TRULY legit company to switch to where I'm paying similar payments per month ($11.99) at HG.
      I dumped HG a couple of years ago, and moved everything to Veerotech while I researched my options. I'm still with them.

      Check the WSO section to see if they're still running their special.
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  • Profile picture of the author AnniePot
    I recommend BigScoots. In fact they are the ONLY hosting company I recommend these days. To get honest, genuine reviews of hosting companies, the place to go is Web Hosting Talk. They are a community of webmasters and users and the site is NOT driven by advertising money, as are all the other so called "review" sites. Just go there and search on the hosts you're considering.

    BigScoots is a comparatively new company, I think they began in 2006. In that time, they've never received a bad review. You deal with them on a personal basis, usually either Justin or Matt, and their customer service is amazing.
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  • Profile picture of the author Nile Vincent

    I've been using Hostdeal for years...no issues...and they've got all the
    bells and whistles you'd want...or any combination of...at a reasonable
    price...good support, uptime, speed and prices...

    I originally hooked up with them several years ago when they were
    running a hosting sale on the WF...

    I'm not promoting them for any financial benefit (affiliate etc)...I'm
    just putting it out there if you want to check them out...just saying...

    Hope this helps...

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  • Profile picture of the author bsurb
    I can happily say the I have switched to site ground. Just awaiting the rest of the site files to transfer over.
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    • Profile picture of the author Randall Magwood
      Originally Posted by bsurb View Post

      I can happily say the I have switched to site ground. Just awaiting the rest of the site files to transfer over.
      That's good news. The fact that you made the switch means that you're serious, and not speaking for your health. People have trouble doing this, but you did, so good. I currently use Aabaco (used to be Yahoo Webhosting). Things have been fine so far, but i'm close to switching over to someplace else. Anyway i'm glad you found resolve with this matter.
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  • Profile picture of the author Steven Heron
    Anyone else nostalgic of the pre 2010 Internet days? Before the big corporate takeovers like EIG and freelancer etc..
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    • Profile picture of the author ForumGuru
      Banned
      Originally Posted by Steven Heron View Post

      Anyone else nostalgic of the pre 2010 Internet days? Before the big corporate takeovers like EIG and freelancer etc..
      Sure...just a bit.

      I've been with Hostdime since 2002, and I have been on a dedicated box with them since 2005. I bounced around prior to finding them in '02, but once I was there, I knew I was home.

      Cheers

      -don
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  • Profile picture of the author bsurb
    The speed is a huge difference as well. I feel MUCH secure with site ground!!
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  • Profile picture of the author rubelgazi1980
    As far as as I know the Hostgator is one of the leading site in the field of Hosting. I have been using the Hostgator for a long time without any problem. Anyway, if there is any miss behave, I am sure the authority will take care about it, you can contact with the help desk. thanks
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  • Profile picture of the author spazz896
    Personally I like working with slightly smaller hosting companies, because of the great support, I have a 24/7 Phone number I can call... When you website is down, and you are losing hundreds of dollars a minute...off a media buy...... That phone number is a lifesaver.
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  • Profile picture of the author TheKing
    hostgator, godaddy and bluehost they all are the same. Spend your time and money wisely, humble request to all my warriors friends that never ever signup with them, the only thing you will ever get from them is downtime, loss in business and stress.
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  • Profile picture of the author 3wCorner
    I agree with checking your themes and plugins for malware. Uninstall and delete them one by one and see if it makes difference and at the same time will help you identify which file has the malware.
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  • Profile picture of the author JamesW3
    This EXACT same thing happened to me!!!! I posted about it here:

    http://www.warriorforum.com/programm...#/post10701837


    I am convinced Hostgator is scamming people since their ownership has switched!
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  • Profile picture of the author George Schwab
    Actually hosting is not the problem, its wordpress. Too easy to hack.

    However, i also still got 1 site on wordpress, and its pretty secure, never got hacked.

    you need to spend 1 hour to download all plugins that make it air tight.

    firewalls, caches etc. then nobody gets in to install the malware
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    • Profile picture of the author JohnMcCabe
      Originally Posted by George Schwab View Post

      Actually hosting is not the problem, its wordpress. Too easy to hack.

      However, i also still got 1 site on wordpress, and its pretty secure, never got hacked.

      you need to spend 1 hour to download all plugins that make it air tight.

      firewalls, caches etc. then nobody gets in to install the malware
      IMO, the problem isn't Wordpress itself.

      The problem is people using the same open-source installation script, usually via Fantastico. Give hackers a blueprint of your house, and they'll find the back doors.

      I use a manual install with secure (difficult to hack) database names, user names, passwords, etc. and change the login password from time to time. That, along with keeping things updated and using the bare minimum plugins (15 minutes to install, not an hour) has kept me hack free for a long time. (Fingers crossed, jinx, jinx, jinx )

      If I can find a good function or bit of code to install in the theme templates rather than grabbing the first, second and third plugins I find, I'll do it. Helps keep the site more secure, as well as faster most of the time.
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  • Profile picture of the author BillyParadise
    There a approximately a gagillion hosting companies out there, and more keep opening for some unknown reason.

    If the problem is with your site, and it sounds like it is, then you should take the advice about plugins above. Also download Theme Authenticity Checker.

    Do you have any "questionably sourced" themes or plugins? 99% of the time that's where your problem lies.
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  • Profile picture of the author ijohnson
    I have a sneaky suspicion that the malware we are encountering on our sites that are hosted by HostGator is being planted by Sitelock to extort or scam money out of their customers! I know that plugins and themes can also pose a problem or act as a backdoor through which hackers enter. But I think what's been happening on my sites is an inside job!

    For the past several years, I have only encountered malware on two of my sites. But over the past 12 months, at least 16 sites have "been hit with malware" per SiteLock and HostGator. The timing is suspicious... when I delete files or clean up the crap on the sites, I am flooded with emails claiming that there's malware detected on a bunch of other sites.

    Over the past 10 years that I have used HostGator, I have never encountered the number of so called "hacked" sites like I've encountered over the past 12 months. I feel strongly that all of this "malware" has been planted by SiteLock. I am so tired of the games and unsavory practices but it appears that my options for hosting companies are quickly diminishing with the takeover of hosting companies by EIG, from what I understand.

    Does anyone know how to find and clean or delete any scripts on your sites that are redirecting your site to a phishing site? I cannot afford to pay another party to clean all my sites again. Any help will be greatly appreciated.
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    • Profile picture of the author aizaku
      a conspiracy theory i had myself every time i chat with those HG reps..

      ...trying to get me into that sitelock mess..


      -Ike Paz

      Originally Posted by ijohnson View Post

      I have a sneaky suspicion that the malware we are encountering on our sites that are hosted by HostGator is being planted by Sitelock to extort or scam money out of their customers! I know that plugins and themes can also pose a problem or act as a backdoor through which hackers enter. But I think what's been happening on my sites is an inside job!
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  • Profile picture of the author jinmin
    I hope you have solved the problem by now. I've had similar problem in the past and I have since do a fresh install and that solve the problem. In my case, most likely one of the file is infected.

    You also need to be careful of the plugins that you installed, as we wouldn't know if there is anything is planted inside. Only install plugin from the known/reputable developer.
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  • Profile picture of the author ijohnson
    I got a call from SiteLock this morning trying to apply pressure on me to secure their services. Not happening!!!!!!!!!

    I guess I will have to do some "uninstalls" or hire someone to clean my sites.
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