What to do if vendor did not want to honor the "Money Back Guarantee"?

8 years ago

Sorry to say nothing this is something you have to take up with them , there are two sides to a story and this is just yours, no one can get the money back and if a vendor decides not to Tuff you may have gone past a date and it expired

We have no idea what the real story is

Jason

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moteto2014

8 years ago

Originally Posted by Regional Warrior

Sorry to say nothing this is something you have to take up with them , there are two sides to a story and this is just yours, no one can get the money back and if a vendor decides not to Tuff you may have gone past a date and it expired

We have no idea what the real story is

Jason

Hello Jason, no it didn't pass the 30/60/90 days mark yet. I just purchased it this month.

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DylanC

8 years ago

Originally Posted by moteto2014

Hello,

I'm purchased IM product recently. If I didn't statisfied with the product I request for a refund as per the "Money Back Guarantee" stated in the sales page. Nothing personal. But my recent vendor keeps on stalling and giving excuses every time I request for my refund. The product is awful and it has a membership site with monthly subscription (content creation) without any content. It only has a link to a facebook group page which I guess is a mastermind group page.

In the event the vendor didn't honor their 30/60/90 money back guarantee, what can we as a consumer do?

Where did you purchase from? If directly, there may not be much you can do except try to leave a message on his FB groups, page etc.

If bought from jvzoo or as a wso, you may be able to inquire with the relevant adminstrators.

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moteto2014

8 years ago

Originally Posted by DylanC

Where did you purchase from? If directly, there may not be much you can do except try to leave a message on his FB groups, page etc.

If bought from jvzoo or as a wso, you may be able to inquire with the relevant adminstrators.

I bought it from JV Zoo. I try to leave a message to their support staff but they keep giving excuses after excuses. Who on JV Zoo I can contact to help me with this matter? It seems like the vendor taking me for a ride and seems like they are not serious to honor their refund policy.

Things like this will make me more cautious in buying IM product in the future.

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marciayudkin

8 years ago

If you paid with a credit card and you have the guarantee from the vendor in writing, you simply contact your credit card company and initiate a chargeback. In this instance, the credit card company takes your side and takes care of getting you the refund.

Marcia Yudkin

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moteto2014 8 years ago

I purchased it using a debit card. Can it be done?
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Edwin Torres

8 years ago

You do a chargeback or contact Paypal and file a report.

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PatrickTaylor1

8 years ago

You may find consolation in the fact that unscrupulous sellers don't last.

As far as what actions you can take, you can cancel a recurring payment through PayPal, if that is where it is being processed.

Also, you should report it to the affiliate platform if the seller is using a 3rd party affiliate processor like Clickbank or JVZoo, etc... They can sometimes expedite a resolution.

Posting in the FB Mastermind may also get the attention of the seller.

If you have a legitimate complaint and are within the terms of your guarantee period, you may also be able to dispute the charge through your credit card company.

I hope these suggestions are helpful.

All the best,

Pat

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trevord92

8 years ago

Sometimes telling the vendor that you will open a chargeback dispute will focus their mind so give them (say) 48 hours for their refund.

If still no luck, file a dispute - make sure you download a copy of the page that says there's a guarantee.

JVZoo and Warrior Plus don't seem to get much involved with refunds beyond contacting the vendor on your behalf.