Bone to pick w/ Product Creators- Is it just me?

by nmh
9 replies
Hi All,

I have purchased a ton of stuff but there seem to be two extremes.

1) The ones that answer your basic questions presale and post and..
2) Those that could care less after or before you purchase.

Not everything is answered in a sales page. The ones that answer your questions up front, boom I am in and long term supporters of their other products based on this. I am not talking about the resellers but the actual product owners. That just gives me a glimpse of what support will be like in the future and the development of the product down the road and my experience shows that's exactly what happens. Having a "cool product" doesn't mean silence and people will just purchase. It catches up.

Why don't they get it??? The thing is, if you launch a product they should have someone 24/7 for the first 3 days or close to it answering the best they can all and any questions buyers have since they will be the first one out of the gate using it. I like most, don't care about the "screenshot" testimonials but want to see it used in action or make sure I can actually used based on info not in a sales pages.

For example, if you sell a blog product, can you at least show an actual sample blog using your product and not just the backend OR if your product is on the pricey side, SUPPORT IT or get back to people within a reasonable amount of time and not 2-3 days later. I know it's not hard to even have a help forum that way everyone can benefit from other Q&As if volume is the issue.

I wish there was a site where we can rate support to save us time and trouble!!!!

Sorry for the rant but had to get it off my chest. Beware warriors if your creator is MIA. Just don't like to be taken for just a buck rather than a potential customer or long term one. Bad business moves on their part! Makes it look like they are hiding something about the products especially those with NO company name on the sales page.

Whew... when is happy hour - I need it! LOL
#bone #creators #pick #product #w or
  • Profile picture of the author Jill Carpenter
    The thing is, if you launch a product they should have someone 24/7 for the first 3 days or close to it answering the best they can all and any questions buyers have since they will be the first one out of the gate using
    What if it's just one guy and his first offer?

    If you don't know the person you are buying from before you buy from them then just don't buy. Drop a question on there and move on. Go back the next day and check for an answer.


    I've dropped questions on threads that took too long to answer - and so I abandoned making that purchase. Only exception is if I really want the thing being offered and I know the seller from previous interactions or purchases.
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    • Profile picture of the author nmh
      Originally Posted by Jill Carpenter View Post

      What if it's just one guy and his first offer?

      If you don't know the person you are buying from before you buy from them then just don't buy. Drop a question on there and move on. Go back the next day and check for an answer.


      I've dropped questions on threads that took too long to answer - and so I abandoned making that purchase. Only exception is if I really want the thing being offered and I know the seller from previous interactions or purchases.
      If it's their first offer then plan on supporting so you can sell further. I am not talking about the under $50 products. The more expensive ones is more of the target.
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      • Profile picture of the author Brent Stangel
        Originally Posted by nmh View Post

        If it's their first offer then plan on supporting so you can sell further. I am not talking about the under $50 products. The more expensive ones is more of the target.
        I've had lousy CS from very large companies, for purchases far over $50.

        I see people all the time complaining that sales pages or vendors don't explain this or that sufficiently.

        If you have issues before you buy, this should tell you something.
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  • Profile picture of the author Gambino
    Because while you're hesitant to buy a product other users have pulled the trigger and are asking post-sale questions. Those get the priority. Not to mention how much time and effort goes into launching a product and carrying the momentum. Most of these things come with refunds so I don't know why anyone would wait around for pre-sale questions.
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    • Profile picture of the author nmh
      Originally Posted by Gambino View Post

      Because while you're hesitant to buy a product other users have pulled the trigger and are asking post-sale questions. Those get the priority. Not to mention how much time and effort goes into launching a product and carrying the momentum. Most of these things come with refunds so I don't know why anyone would wait around for pre-sale questions.
      I totally get that but some basic questions should be allowed. I see some with their Questions pull out bars on the sales page and don't answer after days. I remember asking on basic question about working on Chrome or something basic. Crickets. I understand and respect the work 100%. Just allow some basics to be asked or put a Q&A with similar questions together. I have seen a lot of smaller more successful creator 1 to 1+ shops do this successfully.
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  • Profile picture of the author Steve B
    Originally Posted by nmh View Post

    Not everything is answered in a sales page. The ones that answer your questions up front, boom I am in
    nmh,

    How can the product creators be mind readers? I'm sure they try to anticipate what questions prospects may have, but they're not going to be able to address every question possible up front.


    Originally Posted by nmh View Post

    The thing is, if you launch a product they should have someone 24/7 for the first 3 days or close to it answering the best they can all and any questions buyers have since they will be the first one out of the gate using it.
    This is a pretty unreal expectation, especially for a small solo business operator, don't you think? There is no reason to panic if it take 24 hrs for the owner to reply to your email help request. Who among us can afford a 24-hr/day live support system?


    Originally Posted by nmh View Post

    I wish there was a site where we can rate support to save us time and trouble!!!!
    . . . where direct competitors can complain and castigate your business falsely and spread lies and rumors about everything you do.


    Originally Posted by nmh View Post

    Makes it look like they are hiding something about the products especially those with NO company name on the sales page.

    Yes, you bring up some common problems that are found in many businesses. But ultimately, the very best solution that I know is this: Don't buy from vendors if you're not satisfied with their offer or product. Retail sales have always been "buyer beware" as far as I know. Perform whatever "due diligence" you feel is necessary then pull the trigger and understand that you still have refund alternatives if needed.

    Steve
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    • Profile picture of the author nmh
      Originally Posted by Steve B View Post

      nmh,

      How can the product creators be mind readers? I'm sure they try to anticipate what questions prospects may have, but they're not going to be able to address every question possible up front.




      This is a pretty unreal expectation, especially for a small solo business operator, don't you think? There is no reason to panic if it take 24 hrs for the owner to reply to your email help request. Who among us can afford a 24-hr/day live support system?

      Right but at least have a process to acknowledge the question. If it's going to take 4 days then have a free automated support systems that says that. They are out there. I use one there are plenty.


      . . . where direct competitors can complain and castigate your business falsely and spread lies and rumors about everything you do.

      Exactly you are correct. That could be a huge issue. Kind in the heat of the moment on that one.



      Yes, you bring up some common problems that are found in many businesses. But ultimately, the very best solution that I know is this: Don't buy from vendors if you're not satisfied with their offer or product. Retail sales have always been "buyer beware" as far as I know. Perform whatever "due diligence" you feel is necessary then pull the trigger and understand that you still have refund alternatives if needed.

      Steve
      Totally agree!
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  • Profile picture of the author yukon
    Banned
    Maybe ask the seller questions about support before buying.
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  • Profile picture of the author MrFume
    The thing is, and I know it is pointless to say this, 'Products' are not going to help you if your skills and knowledge are lacking. Certainly there are some decent training products offered, but most often they are endlessly re-cycled materials simply dressed up as 'new' by photoshop skills-people fall for it every time!

    Until people get it through their heads that you can't do this business with no skills there will be the eternal turnstile of 'launch-consume-despair" - the numbers do not lie; most fail.
    This reality is never honestly confronted, sales talk will always pull the wool over your eyes-educating yourself is the only way through this particular jungle. Technology will not help you unless you know what you are doing.
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