I have purchased a ton of stuff but there seem to be two extremes.
1) The ones that answer your basic questions presale and post and..
2) Those that could care less after or before you purchase.
Not everything is answered in a sales page. The ones that answer your questions up front, boom I am in and long term supporters of their other products based on this. I am not talking about the resellers but the actual product owners. That just gives me a glimpse of what support will be like in the future and the development of the product down the road and my experience shows that's exactly what happens. Having a "cool product" doesn't mean silence and people will just purchase. It catches up.
Why don't they get it??? The thing is, if you launch a product they should have someone 24/7 for the first 3 days or close to it answering the best they can all and any questions buyers have since they will be the first one out of the gate using it. I like most, don't care about the "screenshot" testimonials but want to see it used in action or make sure I can actually used based on info not in a sales pages.
For example, if you sell a blog product, can you at least show an actual sample blog using your product and not just the backend OR if your product is on the pricey side, SUPPORT IT or get back to people within a reasonable amount of time and not 2-3 days later. I know it's not hard to even have a help forum that way everyone can benefit from other Q&As if volume is the issue.
I wish there was a site where we can rate support to save us time and trouble!!!!
Sorry for the rant but had to get it off my chest. Beware warriors if your creator is MIA. Just don't like to be taken for just a buck rather than a potential customer or long term one. Bad business moves on their part! Makes it look like they are hiding something about the products especially those with NO company name on the sales page.
Whew... when is happy hour - I need it! LOL