This was the first inkling I had that some customers - I don't know how many - don't feel much or any reassurance about a money-back guarantee. This is not due to lack of trust. Rather, they just don't feel right about returning things and getting their money back.
Now I'm on the other side of this. I want to buy eyeglasses from Warby Parker. They have a free try-at-home program where they'll send you some frames with no prescription so you can decide which frames you like. However, the ones I'm looking at are not in the program. I called up the company to find out if there's any way I can pay for a try-on of the frames I am looking at, and they said no, not unless I go ahead and place a real order, complete with my prescription. They emphasized that if I wasn't happy with the glasses I could return them, even though they had made them up with my prescription.
This left me feeling uneasy. Even though I have 100% confidence that they will give me my money back if I am not happy, I don't feel right about ordering customized glasses from them and then returning them because I don't like the frames. My discomfort is enough that I am looking at other options where I can try on the frames first, even though I'll end up spending more money.
Somehow it feels morally wrong to me to get them to make up a customized item for me when what I really need and want is simply a try-on.
I'd love to hear from others who feel qualms about ordering even though there is a money-back guarantee, because they don't like asking for refunds. Do you feel this way, and can you say why?