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How do you say 'back off' nicely to helicopter clients... ??

by gingerninjas
6 replies
Hi Everyone

This week I have had a few instances where I have had to manage a client due to their helicopter management.

I could be old and cranky, but micro management really gives me the irritates.

I work hard to over-deliver each and every project that I work on and my clients are on the whole are always really impressed, however, micro management really rubs me the wrong way.

I think I have it sorted in this instance, but do you have any wise words or ideas you can share so I can manage it before it starts?

Hit me with your wisdom please.

I will go and have a coffee and chill the heck out now. Phew, what a day (and it's only 9am!).
#back #clients #helicopter #nicely
  • Profile picture of the author ChrisBa
    I think it all comes down to managing expectations from the beginning.
    Let them know when they will hear from you and when you need to hear from them
    Set deadlines and make sure they know when you will touch base with them
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  • Profile picture of the author agmccall
    You set the expectations or the client will set them for you

    al
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    "Opportunity is missed by most people because it is dressed in overalls and looks like work." Thomas Edison

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  • Profile picture of the author neshaword
    When you’re having a lovely day, such as this, just think of your friendly neighbor warrior who’s working ‘n’ living in freelance inferno. Would like to trade-in some of my clients. Any volunteers?
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    • Profile picture of the author gingerninjas
      Originally Posted by neshaword View Post

      When you’re having a lovely day, such as this, just think of your friendly neighbor warrior who’s working ‘n’ living in freelance inferno. Would like to trade-in some of my clients. Any volunteers?
      I too know the inferno that is the freelance world, trust me Have a great day.
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  • Profile picture of the author neshaword
    [DELETED]
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  • Profile picture of the author Talent
    Always set expectation upfront. I always send an "understandings" email within the first week of adding a client..
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    • Profile picture of the author gingerninjas
      Originally Posted by Talent View Post

      Always set expectation upfront. I always send an "understandings" email within the first week of adding a client..
      I like this idea, any chance you can share some of your 'understandings' - this is a great idea as I just find everyone has completely difference expectations and understandings and while usually a phone call can sort out anything and everything, if this was clearly and professionally laid out at the start that would be great.

      I am considering adding a 'Process' page to my website that outlines each and every step so they are clear how it all works, spell it out what happens and what they should expect. I have seen a few colleagues do this really well, and it is a great inclusion for quotes or for people searching for more info.
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