Does Experiential Marketing Have a Place in Affiliate Marketing?

2 replies
I've been reading a lot lately about experiential marketing and creating an awesome customer experience because that's what consumers are looking for more than anything now. I could spew tons of stats about how customers are willing to switch brands and to even pay more if the other brand offers them a better experience.

To this end, companies are shelling out cash hand over fist to improve the customer experience, to build an employee culture that improves the customer experience, including by giving employees more latitude to come up with solutions on the spot for customer issues and so on.

I can definitely see how all this would work for a service or product-based business, but what about in something like affiliate marketing?

How would you go about offering a better customer experience than everyone else out there doing the same thing as you?

Better site design? Better content? Better offer? Better what?

Basically, as an affiliate marketer, you're pretty much offering information, right? So, how exactly do you create that awesome customer experience that keeps them coming back for more?

I guess you could interact more with customers but that's about it, no? I mean if the customer has a problem with the product or service or whatever you're an affiliate for, it's not like you have a lot of power to fix their problem. You have to rely on someone else to do this.

And I know you can pick a better product or service, but I'm talking about standing out from a crowd of other affiliates marketing the same thing by offering a better experience.

How would you do that? Or is experiential marketing something that simply doesn't apply to affiliate marketing?
#affiliate #experiential #marketing #place
  • IMO, you do not compete with others. You focus more on how to improve your products/services to suit your market's needs. Additionally, as long as your support provides good and useful information PLUS an impeccable knowledge about the company and what they offer, will surely build trust with your market and in the long run, will help get more customers.
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  • Profile picture of the author BellaZee
    I agree with focusing on improving your products/services to suit your market’s needs but as an affiliate, you really have no control over that aspect, unless it’s to pick a different product.

    I guess in the end it comes down to providing useful information. Preferably more useful than everyone else and even than the company itself. In some cases, offering a small course on how to use the product/service might also work. Of course, that would apply in limited situations, like maybe for software or something like that.
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