My Issues with GetResponse and Auto Responders... Need Help! (again)

19 replies
This thread is not to bash GetResponse, but I'm posting this in hopes that someone out there with knowledge of auto responders can help me find a solution.

3 weeks ago I wrote about my payment not being able to be processed, even though I kept being told by them to keep trying ( must of tried over 40 times over 3 days). And I came here and I got some great help from people knowledgable with out of the country payments and how sometimes the system blocks a credit card if some of the information gets inputed wrong the first time. Anyways, thanks for the help with that one! : )

My new issue is that during that time, somehow my settings got changed from "Single Optin" to "Double optin" And over 550 leads were not added into my account since I had the system in place for single optins, and no process (welcome email message, etc.) for double opt in.

These leads are showing up as "inactive" on my account as a list, BUT GetResponse wont' allow me to do anything with the list, I can't even export them - the system won't allow me. All I can do is write them all out by hand into a csv file.

My question is... What can I do with these 550 leads that I paid over $1500 for?

Is there a reputable email auto responder company that will allow me to import them via a csv file?

Thanks in advance.
#auto #getresponse #issues #responders
  • Profile picture of the author Brent Stangel
    Resend the confirmation email.

    New subscribers receive a confirmation email with a link that is valid for 32 days. You can resend one confirmation message every 24 hours to every contact individually. If the contact does not confirm during this period, he/she will be removed automatically.
    https://support.getresponse.com/faq/...d-opt-campaign
    You might get some.
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  • Profile picture of the author AnniePot
    I've been using InInBox for over a year. I started out experimenting with them with just one list, but over the year I've moved everything to them. I love them and their customer service is great.

    I've just checked and they definitely accept CSV imports. Also, they are free until you reach 2,000 contact emails.
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    • Profile picture of the author CityCowboy
      Originally Posted by AnniePot View Post

      I've been using InInBox for over a year. I started out experimenting with them with just one list, but over the year I've moved everything to them. I love them and their customer service is great.

      I've just checked and they definitely accept CSV imports. Also, they are free until you reach 2,000 contact emails.
      Are they friendly to affiliate marketers?
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  • Profile picture of the author Jeff Burritt
    Banned
    If you bought a list, then it's best to inport those into a self-hosted or cloud-based autoresponder service. And there are many of those out there.

    If you can convince Aweber to import those leads over for you, then switch to Aweber. I used to use GetResponse, but switched to Aweber for this exact reason. Aweber allows you to turn off double optin. But as far as I'm aware, Constant Contact, Get Response, and many others force the double-optin. And I don't like being forced to do this. I like having the option of choosing. Some of my lists, I keep double optin on, by default, because I want the quality of the list to be higher. But some of my lists, I turn it off, because it's a freebie list or just for simplicity I want to add more people to that list faster.

    Also, aweber has a feature which automatically moves people from one list to another. Once the join one aweber list, if you send them another offer, and they optin to that list too, then they can be automatically removed from the previous list. This is a nice feature to move your 'buyers' off of a 'freebie' list, and helps you sort your subscribers from the 'freebies' to more loyal followers and buyers.
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  • Profile picture of the author Chris Chicas
    Thanks Brent, I was thinking about this and this might be an option... like you said, I might be able to recoup some. The only issue is that they already received my "free gift" for this niche, and there is not much of an incentive to subscribe, but then again, some might want to.
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  • Profile picture of the author Chris Chicas
    Hi Annie Pot,

    I trust your judgement so I'll definitely look into them, they might be useful for that list of uncpmfirmeds. Thanks! : )
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  • Profile picture of the author Chris Chicas
    Hi Jeff Burritt,

    The list I built of unconfirm emails over the last 3 weeks are primarily through FB ads, which is not cheap, and since they are not confirmed, I might have trouble importing them into Aweber, which I remember hearing back in the days they would make your list opt in again. And I should say that I'm not sure if this was the case exactly, or if it still is?

    I like to keep my lists clean, and even though they are single opt in, I am getting an average of 39% open rate, and an average of 65% click through rate.

    How is Aweber? Recently there's been a lot of talk on FB about their poor deliverability rate. Any thoughts?

    And thanks for the info.
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    • Profile picture of the author Jeff Burritt
      Banned
      Aweber allows you to fill out a request form. They manually look over it and approve or disapprove your import request. Basically I think they are looking for proof of your original optin method. Aweber wants to know that you can show that these people voluntarily chose to be on your list. Obviously I can't guarantee they will approve anything. It's their discretion. But, yes, I have personally done this with Aweber, albeit it was a couple years ago.

      Deliverability rates are an often debated topic with many opinions, and too much to say here. ISP and blacklist and whitelists and canspam act, etc. From my personal experience of using several different autoresponders over the years, my emails with Aweber go through just fine. That said, I am careful. I try to stick to their recommended best emailing practices, which you can read about in their knowledge base. Basically, don't use spam trigger words, e.g. FREE or MONEY in subject line or content. Stick to including only one or two links in content. Don't attached a pdf or doc. Be reasonable about the quality of your email. If you send too many junkie emails, people will mark it as spam, and this will hurt you. How much? I don't know. It's probably a points system, where if you rack up too many negative points, aweber may restrict your deliverability. And I'm not sure exactly how this works, I just know that they monitor and will even turn off an account being abused. This is to protect the overall deliverability of their platform, so the ISPs don't start putting all aweber emails in the trash.



      Originally Posted by Chris Chicas View Post

      Hi Jeff Burritt,

      The list I built of unconfirm emails over the last 3 weeks are primarily through FB ads, which is not cheap, and since they are not confirmed, I might have trouble importing them into Aweber, which I remember hearing back in the days they would make your list opt in again. And I should say that I'm not sure if this was the case exactly, or if it still is?

      I like to keep my lists clean, and even though they are single opt in, I am getting an average of 39% open rate, and an average of 65% click through rate.

      How is Aweber? Recently there's been a lot of talk on FB about their poor deliverability rate. Any thoughts?

      And thanks for the info.
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  • Hi

    it is not encouraged by most of the email marketing (even aweber) to do mass import,it will be viewed as spamming

    Thanks
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  • Profile picture of the author tyronne78
    I have a problem with any ESP that forces "double optin" on me. I would go with Aweber. I've been using them for the last 5 years and haven't had any problems.
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  • No one will allow you to import paid list
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  • Profile picture of the author CityCowboy
    Benchmark Email is another great ESP that you may want to consider and they also allow you to Import your contacts as CSV and even other multiple formats.

    They also have a free plan for up to 2000 Subscribers.
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  • Profile picture of the author facku9912
    You should change to Aweber
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  • Profile picture of the author DIABL0
    If you prefer using getresponse, export all your data and copy the unconfirmed users and close your account and open a new one up and import it all back in.

    You could get a free trial from Aweber, which will give you 500 contacts. So you could import most of the contacts in and test deliverability. Most autoresponders have a free trial and allow you to import your data.
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  • Profile picture of the author Janice Sperry
    Getresponse has always allowed single-optin and they have always allowed importing a list. It will be reviewed by their compliance team which should not be an issue in your case. If you can't figure out how to upload it as a file you should contact their support again. It doesn't make sense that someone in support cannot help you get this sorted out.
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  • Profile picture of the author maxsi
    I use i-autoresponder .com and listbuilderdirect .com and never got issues with them

    If your list of subscribers is legitimate (optins), then you can upload without problems
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  • Profile picture of the author nicheblogger75
    GetResponse does not force double opt-in on you, nor does Aweber.

    However, I have heard many times throughout the course of my time as a marketer that they do. I don't know if they force it on some people for whatever reason, but I have had accounts with both companies since 2009 and this has never been the case for me. My guess is that the OP missed a setting somewhere and didn't realize it. One thing that I have found, at least in my opinion, is that GetResponse is more difficult to use and not as user friendly as Aweber.

    As far as deliverability, Aweber is the best in the business, hands down.

    A lot of people use Gmail, and for the past 3 or 4 months now I have noticed that Gmail has taken it upon themselves to decide emails that I have chosen to receive are spam. Even after I have marked them "not spam," they have still continued to end up in the spam folder.

    I have missed a lot of emails containing updates for software and products I bought because Gmail has decided that even though I have chosen to receive these emails, they are still spam in their opinion. I even click on the star to mark them "important" and sometimes they will still go to spam.

    I think this is what is resulting in a lowering of open and CTR rates that a lot of marketers are talking about as of late. I have found that if I want to make sure that I get the emails I have chosen to get, I have to whitelist all of the "from" email addresses. Honestly, it seems to me it's just another attempt by Google to decide they own the Internet. It's starting to get real old, too. Every day I have to go through my spam folder and every day I find emails that I wanted to receive there.

    Also, I have noticed that even big name marketers emails are going to spam, so it's not like they are discriminating.

    I have also noticed with Gmail that even if you are SUPER careful with following all of the best practices for email sending, your emails may still go to spam. Doesn't seem to be any rhyme or reason to it. I've also noticed that one day I will get emails from a marketer I subscribed to and the next day they will go to spam. The day after that they will end up in the "promo" folder, and then the day after that they end up in the "primary" folder. Gmail is just a mess lately.
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