WF Support -- Holy cow, Thomas!

26 replies
I just wanted to give a tip o' the hat, slap on the back and a big round of applause for Thomas (the guy answering the help desk inquiries).

I submitted a ticket at 3:22 to report a PM spammer.

At 3:23 Thomas wrote back to let me know the user was banned.


Look at those times. That's not a typo. He answered the inquiry in ONE minute. Crap, he's autoresponder fast!

WTG, Thomas! You deserve some recognition for all your hard work!

Cheers,
Becky
#cow #holy #support #thomas #trichotillomania
  • Profile picture of the author BIG Mike
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    • Profile picture of the author admin
      Administrator
      Originally Posted by BIG Mike View Post

      Tom rocks becky - few times I've sent in support tickets, it's handled with no fuss. Nice guy...I want to hire him away from Allen

      Greece isn't so far away from me that I can't get there - you leave Thomas alone Big daddy... :-)
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      • Profile picture of the author John Taylor
        Originally Posted by admin View Post

        Greece isn't so far away from me that I can't get there - you leave Thomas alone Big daddy... :-)
        Ha! Try tracking anyone in the deepest
        wilds of Scotland.. not even Riley's stealth
        tracking hamsters could manage that
        mission. ;-)

        John
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        • Profile picture of the author Paul Myers
          John,
          not even Riley's stealth tracking hamsters could manage that
          mission. ;-)
          They were mistaken for miniature sheep, by old guys in Wellies and kilts...


          Paul
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        • Profile picture of the author R Hagel
          Originally Posted by John Taylor View Post

          Ha! Try tracking anyone in the deepest
          wilds of Scotland.. not even Riley's stealth
          tracking hamsters could manage that
          mission. ;-)
          Who needs stealth tracking hamsters? All you have to do is listen for the bagpipes and the drunken singing.


          Shermaine -- I didn't know it took five posts to make the "thanks" button appear. I learned something new.
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          • Profile picture of the author Kim Standerline
            That's cos you're an old bird and you've been here too long (like me)

            edit lol much longer than me (just looked when you joined up)

            Originally Posted by R Hagel View Post

            Shermaine -- I didn't know it took five posts to make the "thanks" button appear. I learned something new.
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            • Profile picture of the author R Hagel
              Originally Posted by Paul Myers View Post

              Allen,[chuckle] I was just about to post a note to Mike that there are less messy ways to die.
              Speaking of which -- has anyone actually seen Big Mike since he made the post in this thread? *gulp*


              Originally Posted by Kim Standerline View Post

              That's cos you're an old bird and you've been here too long (like me)

              edit lol much longer than me (just looked when you joined up)
              If you're calling me an old bird, I can't even begin to imagine what you'd call some of the other posters in this thread.
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      • Profile picture of the author Paul Myers
        Allen,
        Greece isn't so far away from me that I can't get there - you leave Thomas alone Big daddy... :-)
        [chuckle] I was just about to post a note to Mike that there are less messy ways to die.

        Thanks, Becky, for mentioning this. Thomas is one of the great unsung class acts of this place.


        Paul
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  • Profile picture of the author kf
    So true Becky.

    Thomas handled a boat load of tickets and did manual set-ups for the new war room members over the last few days ... quickly and with a smile.

    You rock THomas.
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    Those who stand for nothing, fall for anything. ~ Alexander Hamilton
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  • Profile picture of the author Tom Brite
    If allen didn't hire him then im 110% positive that anyone on the forum would hire him for anything.. great guy and very quick!

    Keep up the great work

    Tom Brite
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  • Profile picture of the author SolomonHuey
    I agree, got help right away when I submitted a ticket for support.

    Solomon Huey
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    • Profile picture of the author Michael Mayo
      Becky, You nailed it!

      I've never had to wait very long for a reply.
      Heck, I think once he replied before I ask the question.

      Thomas, You Rock!

      Good thread Becky!

      Thanks!
      Have a Great Day!
      Michael
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      • Profile picture of the author R Hagel
        Originally Posted by Michael Mayo View Post

        Heck, I think once he replied before I ask the question.
        I wouldn't doubt it. I'm pretty sure Thomas was composing his reply to me at the exact moment I was composing my original message to him. It's only the way to explain it -- he's super-human. Or psychic. Or both.

        Cheers,
        Becky
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        • Profile picture of the author Alexa Smith
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          • Profile picture of the author Tam Chancellor
            Originally Posted by Alexa Smith View Post

            He's amazing ... I requested a change of username earlier this evening, got up to get a drink, and by the time I sat down again it was done!
            I requested my name change a week ago. He was so fast it, it was scary.
            I was reading a thread and clicked back to the main forum. It was done. Three minutes tops.

            Tam
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            "What you do speaks so loud I cannot hear what you say." - Ralph Waldo Emerson

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        • Profile picture of the author Michael Mayo
          Originally Posted by R Hagel View Post

          I wouldn't doubt it. I'm pretty sure Thomas was composing his reply to me at the exact moment I was composing my original message to him. It's only the way to explain it -- he's super-human. Or psychic. Or both.

          Cheers,
          Becky
          Now that was weird because before I hit the Submit button on my post above,
          I removed the part calling Thomas "Super Man". I didn't want to embarrass
          the Man!

          Have a Great Day!
          Michael
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        • Profile picture of the author ramkarthik
          Originally Posted by R Hagel View Post

          I'm pretty sure Thomas was composing his reply to me at the exact moment I was composing my original message to him.
          Thomas has got access to Google Wave? I thought they were going to launch it later this year
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          Special Price:$10 per article (normally $25). PM Me for details.
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  • Profile picture of the author R Hagel
    Here's how I look at this: I didn't need a response, but he went out of his way to quickly respond anyway. That's awesome.

    Meanwhile, I've submitted help desk inquiries to companies with a pre-sale question. There I am, sitting credit-card-in-hand, waiting for two or three WEEKS to get a reply. The "I'm going to order this" feeling tends to go away after a few weeks.

    Then sometimes when you do get a reply, it's a canned response that doesn't make sense. For example, you ask: "Do you allow pets at your resort cabin?" And they reply, "You'll need to supply your own beach towels." heh.

    So it's refreshing to see such dedicated, fast, helpful customer service. Rock on,Thomas. Rock on, Allen.

    Cheers,
    Becky
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  • Profile picture of the author Mohammad Afaq
    That's the reason Warrior Forum is not lagging behind and waiting for one visitor to come to their site.

    The Warrior Forum owners are extremely serious about it.
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    “The first draft of anything is shit.” ~Ernest Hemingway

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  • Profile picture of the author Kevin Birch
    Originally Posted by R Hagel View Post

    I submitted a ticket at 3:22 to report a PM spammer.
    Good on you Becky - you got there before me, about the same guy too :-)
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  • Profile picture of the author Kezz
    Same sentiment here from me. Big thanks to Thomas. He was a big help to me a week or so back, and I appreciate it greatly.

    I've moderated forums before, obviously tiny compared to this, and found even that super stressful. I can't begin to imagine the pressure of moderating this forum. It doesn't go unnoticed, or unthanked. Thanks Thomas!
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  • Profile picture of the author George Wright
    OK someone has to say it.

    Just another reason to bring back the little mug.

    George Wright
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    "The first chapter sells the book; the last chapter sells the next book." Mickey Spillane
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  • Profile picture of the author Thomas
    Awwww, I thought I was in for some serious praise and adulation when I opened this thread...
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    • Profile picture of the author Michael Mayo
      Hey Thomas!

      Thanks!
      Meanwhile Mike Clicks Thomas's "Thanks" button .

      Have a Great Day!
      Michael :rolleyes:
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  • Profile picture of the author lhhe
    What a nice post to acknowledge good service - not enough of this type of thing - yet people are so quick to complain when something has gone wrong! Good stuff!
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    • Profile picture of the author R Hagel
      Originally Posted by Kevin Birch View Post

      Good on you Becky - you got there before me, about the same guy too :-)
      Thomas probably got a flood of complaints -- and he still handled it super fast. Very impressive.




      Originally Posted by Thomas View Post

      Awwww, I thought I was in for some serious praise and adulation when I opened this thread...
      My, what sweet-smelling breath you have!


      Cheers,
      Becky
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  • Profile picture of the author Kim Standerline
    I've had occasion to deal with Thomas myself and I must admit I thought the swiftness of his response was a bit of a fluke (Obviously not bless him)

    Allen I think the guy deserves a raise lol

    Kim
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  • Profile picture of the author Shermaine
    I remember sending in two tickets all because I couldn't find the "thanks" button. I thought my account was bugged or something and was feeling panicky. I bet Thomas, and the rest of you are laughing up your sleeves now. Didn't know I needed 5 post counts for the "thanks" button to magically appear.
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