WF Support -- Holy cow, Thomas!

by R Hagel

Posted: 14 years ago 26 replies

INTERNET MARKETING

I just wanted to give a tip o' the hat, slap on the back and a big round of applause for Thomas (the guy answering the help desk inquiries).

I submitted a ticket at 3:22 to report a PM spammer.

At 3:23 Thomas wrote back to let me know the user was banned.

Look at those times. That's not a typo. He answered the inquiry in ONE minute. Crap, he's autoresponder fast!

WTG, Thomas!

You deserve some recognition for all your hard work!

Cheers,
Becky

#cow #holy #support #thomas #trichotillomania

BIG Mike Banned 14 years ago

[DELETED]

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- admin Administrator 14 years ago
  
  Originally Posted by BIG Mike
  
  Tom rocks becky - few times I've sent in support tickets, it's handled with no fuss. Nice guy...I want to hire him away from Allen
  
  Greece isn't so far away from me that I can't get there - you leave Thomas alone Big daddy... :-)
  
  Thanks
  
  2 replies
  
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  John Taylor 14 years ago
  
  Originally Posted by admin
  
  Greece isn't so far away from me that I can't get there - you leave Thomas alone Big daddy... :-)
  
  Ha! Try tracking anyone in the deepest
  wilds of Scotland.. not even Riley's stealth
  tracking hamsters could manage that
  mission. ;-)
  
  John
  
  Thanks
  
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  Paul Myers 14 years ago
  
  John,
  
  not even Riley's stealth tracking hamsters could manage that
  mission. ;-)
  
  They were mistaken for miniature sheep, by old guys in Wellies and kilts...
  
  Paul
  
  Thanks
  
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  .
  Stop by Paul's Pub - my little hangout on Facebook.
  
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  R Hagel 14 years ago
  
  Originally Posted by John Taylor
  
  Ha! Try tracking anyone in the deepest
  wilds of Scotland.. not even Riley's stealth
  tracking hamsters could manage that
  mission. ;-)
  
  Who needs stealth tracking hamsters? All you have to do is listen for the bagpipes and the drunken singing.
  
  Shermaine -- I didn't know it took five posts to make the "thanks" button appear. I learned something new.
  
  Thanks
  
  1 reply
  
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  Kim Standerline 14 years ago
  
  That's cos you're an old bird and you've been here too long (like me)
  
  edit lol much longer than me (just looked when you joined up)
  
  Originally Posted by R Hagel
  
  Shermaine -- I didn't know it took five posts to make the "thanks" button appear. I learned something new.
  
  Thanks
  
  1 reply
  
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  R Hagel 14 years ago
  
  Originally Posted by Paul Myers
  
  Allen,[chuckle] I was just about to post a note to Mike that there are less messy ways to die.
  
  Speaking of which -- has anyone actually seen Big Mike since he made the post in this thread? *gulp*
  
  Originally Posted by Kim Standerline
  
  That's cos you're an old bird and you've been here too long (like me)
  
  edit lol much longer than me (just looked when you joined up)
  
  If you're calling me an old bird, I can't even begin to imagine what you'd call some of the other posters in this thread.
  
  Thanks
  
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  Paul Myers 14 years ago
  
  Allen,
  
  Greece isn't so far away from me that I can't get there - you leave Thomas alone Big daddy... :-)
  
  [chuckle] I was just about to post a note to Mike that there are less messy ways to die.
  
  Thanks, Becky, for mentioning this. Thomas is one of the great unsung class acts of this place.
  
  Paul
  
  Thanks
  
  Signature
  
  .
  Stop by Paul's Pub - my little hangout on Facebook.
  
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kf 14 years ago

So true Becky.

Thomas handled a boat load of tickets and did manual set-ups for the new war room members over the last few days ... quickly and with a smile.

You rock THomas.
- Thanks
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Tom Brite 14 years ago

If allen didn't hire him then im 110% positive that anyone on the forum would hire him for anything.. great guy and very quick!

Keep up the great work

Tom Brite
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SolomonHuey

14 years ago

I agree, got help right away when I submitted a ticket for support.

Solomon Huey

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Michael Mayo

14 years ago

Becky, You nailed it!

I've never had to wait very long for a reply.
Heck, I think once he replied before I ask the question.

Thomas, You Rock!

Good thread Becky!

Thanks!
Have a Great Day!
Michael

Thanks
1 reply

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R Hagel

14 years ago

Originally Posted by Michael Mayo

Heck, I think once he replied before I ask the question.

I wouldn't doubt it. I'm pretty sure Thomas was composing his reply to me at the exact moment I was composing my original message to him. It's only the way to explain it -- he's super-human. Or psychic. Or both.

Cheers,
Becky

Thanks
2 replies

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Alexa Smith Banned 14 years ago

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- Tam Chancellor 14 years ago
  
  Originally Posted by Alexa Smith
  
  He's amazing ... I requested a change of username earlier this evening, got up to get a drink, and by the time I sat down again it was done!
  
  I requested my name change a week ago. He was so fast it, it was scary.
  I was reading a thread and clicked back to the main forum. It was done. Three minutes tops.
  
  Tam
  
  Thanks
  
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Michael Mayo

14 years ago

Originally Posted by R Hagel

Now that was weird because before I hit the Submit button on my post above,
I removed the part calling Thomas "Super Man". I didn't want to embarrass
the Man!

Have a Great Day!
Michael

Thanks

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ramkarthik 14 years ago

Originally Posted by R Hagel

I'm pretty sure Thomas was composing his reply to me at the exact moment I was composing my original message to him.

Thomas has got access to Google Wave? I thought they were going to launch it later this year
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R Hagel 14 years ago

Here's how I look at this: I didn't need a response, but he went out of his way to quickly respond anyway. That's awesome.

Meanwhile, I've submitted help desk inquiries to companies with a pre-sale question. There I am, sitting credit-card-in-hand, waiting for two or three WEEKS to get a reply. The "I'm going to order this" feeling tends to go away after a few weeks.

Then sometimes when you do get a reply, it's a canned response that doesn't make sense. For example, you ask: "Do you allow pets at your resort cabin?" And they reply, "You'll need to supply your own beach towels." heh.

So it's refreshing to see such dedicated, fast, helpful customer service. Rock on,Thomas. Rock on, Allen.

Cheers,
Becky
- Thanks
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Mohammad Afaq 14 years ago

That's the reason Warrior Forum is not lagging behind and waiting for one visitor to come to their site.

The Warrior Forum owners are extremely serious about it.
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Kevin Birch 14 years ago

Originally Posted by R Hagel

I submitted a ticket at 3:22 to report a PM spammer.

Good on you Becky - you got there before me, about the same guy too :-)
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Kezz 14 years ago

Same sentiment here from me. Big thanks to Thomas. He was a big help to me a week or so back, and I appreciate it greatly.

I've moderated forums before, obviously tiny compared to this, and found even that super stressful. I can't begin to imagine the pressure of moderating this forum. It doesn't go unnoticed, or unthanked. Thanks Thomas!
- Thanks
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George Wright 14 years ago

OK someone has to say it.

Just another reason to bring back the little mug.

George Wright
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Thomas 14 years ago

Awwww, I thought I was in for some serious praise and adulation when I opened this thread...
- [ 3 ] Thanks
- 1 reply
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- Michael Mayo 14 years ago
  
  Hey Thomas!
  
  Thanks!
  Meanwhile Mike Clicks Thomas's "Thanks" button .
  
  Have a Great Day!
  Michael :rolleyes:
  
  [ 1 ] Thanks
  
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lhhe 14 years ago

What a nice post to acknowledge good service - not enough of this type of thing - yet people are so quick to complain when something has gone wrong! Good stuff!
- Thanks
- 1 reply
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- R Hagel 14 years ago
  
  Originally Posted by Kevin Birch
  
  Good on you Becky - you got there before me, about the same guy too :-)
  
  Thomas probably got a flood of complaints -- and he still handled it super fast. Very impressive.
  
  Originally Posted by Thomas
  
  Awwww, I thought I was in for some serious praise and adulation when I opened this thread...
  
  My, what sweet-smelling breath you have!
  
  Cheers,
  Becky
  
  [ 2 ] Thanks
  
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Kim Standerline 14 years ago

I've had occasion to deal with Thomas myself and I must admit I thought the swiftness of his response was a bit of a fluke (Obviously not bless him)

Allen I think the guy deserves a raise lol

Kim
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Shermaine 14 years ago

I remember sending in two tickets all because I couldn't find the "thanks" button. I thought my account was bugged or something and was feeling panicky. I bet Thomas, and the rest of you are laughing up your sleeves now. Didn't know I needed 5 post counts for the "thanks" button to magically appear.
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WF Support -- Holy cow, Thomas!

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