Support system that has 'automatic triggers'?

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Specifically, in my upcoming email campaign I am offering customers a bonus if they buy hosting through my link. I would like the link to be automatically sent once the customer completes a specific action, such as inserting "my receipt" in the Subject Line of a support-desk ticket.

I signed up for a Fresh Desk trial but couldn't find a way to do that, and FD support hasn't replied to my query in over 24 hours.

I have my own product, so something like Commission Gorilla or anything to do with JV Zoo or the like does not apply to me.

Thank you in advance.
#automatic #support #system #triggers

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