28 replies
Is there anywhere that you can report a really bad customer? Maybe some agency, or a "black list" of customers who are never satisfied and keep harassing you?

I'm dealing with a guy who's a complete pain in the ass. To the point where, after signing up for my mailing list he won't take the time to unsub himself, but will send me endless emails insisting that I do it for him. I really want to report him to Paypal or something, but don't know where to go. If it were a business I could write the BBB, but what do you do if it's a customer?

Will appreciate any advice.
#bad #customers
  • Profile picture of the author randyman
    So what you're saying, your customer is so lazy he doesn't want to unsubscribe himself? And after he unsubscribe, you won't hear from him again?

    Why not just delete him from your list? it took just few seconds.

    Generally, all freelancer ALWAYS get bad clients from time to time, that's why there's a site Clients from Hell.

    Just suck it up or refund the money (if he paid anything), after you refund the money, sever all communication.
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  • Profile picture of the author BradVert2013
    Just unsubscribe him and be done with it. Block his email address. Refund his money.

    Life is too short to deal with customers like this.
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  • Profile picture of the author gooroo
    Swallow up your pride and do it for himself and don't forget to block him as well. Or just block him and still send him your newsletter, whatever suits your mood. The point is take away his power to affect you in any way, in this case it's sending you emails, you can't learn or gain anything from him so just do it.
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  • Profile picture of the author SamNuku
    Why don't you just blacklist him from your email service?

    Seriously you're overcomplicating this. And reporting him will do what? Nothing basically he's still a consumer.

    Cut this loser from your life & keep being awesome bud!

    Ain't no one got time for that b.s! Keep rocking dude
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  • Profile picture of the author Michael Meaney
    Some of the affiliate platforms allow you to blacklist customers.. and even blacklist according to their refunding habits.. so if any customer refunds more than X number of products you can completely ban them from buying from you..

    ...with their current Paypal / Email address anyway.

    But this bad customer... he's cost you more than the refund price.. he's now costing you time and energy.

    In the time that it's taken you to write about him on here, you could have unsubscribed him, resubscribed him and unsubscribed him again.. multiple times over.

    It's easy to give attention to negative elements.. but that's (probably) what they want; your attention.

    My approach for dealing with negative people:

    Ask myself, if it's an unhappy customer.. have I dropped the ball? Is there anything I can do to make this customer happy?

    If not, then I refund and move on. I cease all communication with them..

    ...and focus my time and energy on the people who value my stuff.

    They're the ones who matter, they're the ones who deserve my attention.
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  • Profile picture of the author aizaku
    Whats Up SushiMan

    I'm an hour south from you,,

    How is Hiroshima?
    ----

    anyways, drop that guy...go to your autoresponder account and hit subscribers

    search for his email and delete him....

    that's the best you can do, there is no organization out there that can..

    if you can, give him a refund and let that miserable person go!

    best of luck,
    Ike Paz

    Originally Posted by Sushiman1111 View Post

    Is there anywhere that you can report a really bad customer? Maybe some agency, or a "black list" of customers who are never satisfied and keep harassing you?

    I'm dealing with a guy who's a complete pain in the ass. To the point where, after signing up for my mailing list he won't take the time to unsub himself, but will send me endless emails insisting that I do it for him. I really want to report him to Paypal or something, but don't know where to go. If it were a business I could write the BBB, but what do you do if it's a customer?

    Will appreciate any advice.
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  • Profile picture of the author KennyAmy
    You should absolutely delete him from your list lol. Saves you time and energy instead of posting here.

    My 2 cents
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  • Profile picture of the author PinkStar
    Originally Posted by Sushiman1111 View Post

    he won't take the time to unsub himself, but will send me endless emails insisting that I do it for him.
    I think this thread should be renamed to: Bad customer support

    Like everyone already pointed out: Why in the world would not just remove him after his first e-mail? If not to save yourself this grief...
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    Move it along folks, nothing to see here
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  • Profile picture of the author Catherine Bueno
    Wow, that guy must be left with nothing to do...

    Anyway, delete him on your list, block him and if he has paid you for something, give him a refund. As simple as that. Well, I hope it is as simple as that...

    Good luck bud, stay cool
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  • Profile picture of the author Kay King
    will send me endless emails insisting that I do it for him.
    Why didn't you simply unsubscribe him the first time he insisted? There's no excuse for not doing that - it's your list....manage it.
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  • Profile picture of the author Frank Donovan
    Originally Posted by Sushiman1111 View Post

    Is there anywhere that you can report a really bad customer? Maybe some agency, or a "black list" of customers who are never satisfied and keep harassing you?

    I'm dealing with a guy who's a complete pain in the ass. To the point where, after signing up for my mailing list he won't take the time to unsub himself, but will send me endless emails insisting that I do it for him. I really want to report him to Paypal or something, but don't know where to go. If it were a business I could write the BBB, but what do you do if it's a customer?
    Yet again, I wonder if we're getting the whole story.

    For a start, from what you post, this isn't a customer - just a subscriber. So why would PayPal be interested? Or did this subscriber purchase from you and is dissatisfied in some way?

    If it's as simple as you describe, why the obsessing? As others have said, just unsubscribe him and be done with it.
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  • Profile picture of the author Steve B
    Originally Posted by Sushiman1111 View Post

    Will appreciate any advice.

    Disclaimer: I'm not advocating that you do what I'm going to describe - it is simply a way that someone I know handled a similar situation and it worked for him.


    So this guy has a hobby business online and a small subscriber list. He got so fed up with being harassed by one hater on his list that he decided to turn the tables on him. He spent a couple of hours one evening finding and subscribing to every FFA, "safe" list, and link farm that he could find. He told me it was easy to locate them as many of these services "feed" off each other. Go to one such site and you will find many more advertised there just like it. He used the email address of the hater to subscribe to anything and everything.

    The hate mail quickly stopped altogether. Why? This guy told me he will never know for sure, but he surmised that the hater forgot all about him since he was probably too busy setting up a new identity online.

    Steve
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    • Profile picture of the author boblyle
      Originally Posted by Steve B View Post

      Disclaimer: I'm not advocating that you do what I'm going to describe - it is simply a way that someone I know handled a similar situation and it worked for him.


      So this guy has a hobby business online and a small subscriber list. He got so fed up with being harassed by one hater on his list that he decided to turn the tables on him. He spent a couple of hours one evening finding and subscribing to every FFA, "safe" list, and link farm that he could find. He told me it was easy to locate them as many of these services "feed" off each other. Go to one such site and you will find many more advertised there just like it. He used the email address of the hater to subscribe to anything and everything.

      The hate mail quickly stopped altogether. Why? This guy told me he will never know for sure, but he surmised that the hater forgot all about him since he was probably too busy setting up a new identity online.

      Steve
      Wow Steve, are you sure it wasn't you who did this? We've all the stories like"I know this guy...." LOL
      I had the same issue with a subscriber and even after multiple replies to his hate mail telling him to "GO TO THE BOTTOM AND UNSUBSCRIBE" I ended up having to delete him myself

      But I love Steve's idea!
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      • Profile picture of the author Michael Meaney
        Originally Posted by boblyle View Post

        I had the same issue with a subscriber and even after multiple replies to his hate mail telling him to "GO TO THE BOTTOM AND UNSUBSCRIBE" I ended up having to delete him myself

        But I love Steve's idea!
        Pretty sure it's possible to click the unsubscribe link on his behalf.. without having to go in and delete him manually.

        That is, if he's just hit the reply button and mashed out a response.
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      • Profile picture of the author Steve B
        Originally Posted by boblyle View Post

        Wow Steve, are you sure it wasn't you who did this? We've all the stories like"I know this guy...." LOL

        Yes, I'm sure. If you knew me, you'd know that it's not something that I would ever do. I agree with Kay . . . it's very tacky and not the sort of action one wants to be associated with if you hope to get far online. To name a name would even be more tacky - some of you may know him.

        Steve
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  • Profile picture of the author Kay King
    He spent a couple of hours one evening finding and subscribing to every FFA, "safe" list, and link farm that he could find.
    I have to say:

    To me, that is exceedingly tacky and childish. I wouldn't want to do business in any way with someone who thought that was a logical response to a bad customer.

    In THIS case - this list owner has ONE person who either doesn't understand opt ins or is just a nutcase. So what? You don't want him on your list and his only reason to contact you is wanting OFF the list.

    So take him off - don't be an idiot and escalate something this stupid.
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  • Profile picture of the author jinmin
    unfortunately, that happens every now and then...different people has different expectation, attitude, and the way they look at things are different.

    Explain to him in a very good and polite way what steps he need to take to achieve his goals. Perhaps you can consider offering coaching if he is interested so that you can spend more time to plan the blueprint for him and work together closely.

    The last resort if he couldn't get the message you try to send across, could be to block him in your autoresponder and just move on. Your time are way more precious than dealing with a people who are expecting too much but not willing to help himself.
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  • Profile picture of the author Sushiman1111
    Well, it looks like there's a consensus here, lol.

    Normally, I would just unsub the guy and be done with it. But he did order my product, which is clearly (on my sales page and other areas of my site) labeled as being "not for informational purposes" - in other words, you have to try it and not have it work for you before you can ask for a refund.

    Despite this, the guy bought the ebook+video package and then wanted a refund four hours later because he "didn't learn anything new" from the materials. Problem is, the way he initially asked I wasn't sure whether he actually had the problem my stuff is designed to solve or not, and if he did, I wanted to try to help him. Turns out he didn't, but he was coy about it and by the time we got through a few emails, I had invested enough time in the matter that I didn't want to refund him. Plus, as mentioned above, he bought in contravention of the TOS on my site.

    Then he starts calling me a scammer, etc. And it turns out that he also subscribed to an autoresponder that educates people about the problem I solve, and won't even unsub himself from that now.

    So after a lot of back and forth I told him to initiate a dispute with PP or his CC company if he wanted (which he has since done). I'm happy to abide by their decision; if they think that my site isn't clear enough in the restrictions I put on purchasing, I'm fine with making that aspect clearer.

    Yes, I've gotten pissed off with this guy and now it's become a matter of pride for both of us. Silly, I know. Posting here is partly just venting therapy...although I really did want to know about a bad customer database, if there was one. Looks like there's not, sad to say. Maybe an opportunity for some enterprising Warrior to put something together?

    Anyway, I do appreciate the advice. I'm already into it with this guy, but next time I'll just cut my losses and move on.
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    • Profile picture of the author Sid Hale
      Hey Sushiman,

      Originally Posted by Sushiman1111 View Post

      which is clearly labeled as being "not for informational purposes" - in other words, you have to try it and not have it work for you before you can ask for a refund.
      If you use that as your justification...

      So after a lot of back and forth I told him to initiate a dispute with PP or his CC company if he wanted. I'm happy to abide by their decision; if they think that my site isn't clear enough in the restrictions I put on purchasing, I'm fine with making that aspect clearer.
      get ready to clarify your refund policy.

      I feel fairly certain that almost all payment processors would find in his favor if the above statement is your way of saying "No Refunds". If that's what you intend, then just say it... in large, bold typeface.
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  • Profile picture of the author aizaku
    christ!

    i get the same level of misery from a $10 printable sometimes..

    i just give them a full refund and hit 'delete'

    you can't let fools like that infringe on your life.

    as for a database for abusive customers, i imagine one of those miserable people would sue you for having their name in your database.

    best of luck,
    Ike Paz
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  • Profile picture of the author lindseysan494
    Your always going to have problem customers. When I was in the customer service industry in a call center, there were a few customers that literally every rep knew of because they called every other day with some sort of issue. Some people just make it their goal in life to be a pain. As others have said, just delete him manually from your list.
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  • Profile picture of the author Jackjohn01
    You should delete him from your list or block the email id . It save your time and energy
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  • Profile picture of the author Brent Stangel
    in other words, you have to try it and not have it work for you before you can ask for a refund
    How would you establish that?

    To me, that's the same as not having a guarantee.

    Here's what an online guarantee means to me - I can buy this without risk because if I'm not satisfied in any way I can get my money back. It's a way to let people see if it's what it claims to be or if it's right for them.

    Are you required to buy a new car before you can test drive it? A refund guarantee is the same as a test drive.

    If you are confident in the value of your product you are happy to offer this because you know people will not want a refund after they get their hands on your valuable product.
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  • Profile picture of the author schmutly
    Why does everyone say "delete him from your list"? If you do that then he can use same
    email again to subscribe/buy something else again, can he not?
    Doesnt "blocking" him at his email domain level a better option?
    I don't have aweber or getresponse but i assume that feature is in there?
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  • Profile picture of the author Kay King
    I've gotten pissed off with this guy
    You began this thread saying he signed up for your list and wants YOU to unsubscribe him...and you refuse to do it.

    Then later you say he bought your product and then asked for a refund - and you tried to talk him out of it (by 'helping' him) - and then got mad and refused the refund.

    If paypal takes a close look at that 'refund policy' - good luck.

    It's not a matter of pride - it's pure stubbornness and not a good trait for a seller.
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