I do not agree to their interpretation.
The bottom line is that they closed my account (which has $2,000 in outstanding fees), just because a few words on my page, which they interpret as misleading.
I already called them once, and their rep. wrote down and forwarded my explanation to another department, but within 24 hours I received a very laconic email stating once again that my account was closed because of that so-called violation.
This is part of my income and I don't want to re-join the program in some sneaky way as some people here might suggest. I want to be on the safe side.
I am wondering what should I do? should I phone them again? should I reply with a much more formal letter to appeal their decision?
The first thing I wonder is whether anyone here ever heard about such a successful appeal? if so, what would be the right way to handle this situation?