
Need legal advice on refund policy for US based company
However,once I ran onto something what was not what I was promised.I told them so (they said that they'll refund me) and asked for refund,but - to my surprise - then our communication stops!
They have website,they have phone number (I called them ofcourse,only to hear voice machine each time "Leave a message and we'll get back to you soon"),they have some address (fake one,I guess;I think it's even different address on their website and on receipt from Paypal,but I can't remember that for sure),but they are somewhere in USA.
Anyway.
Since the payment was with Paypal I wrote after few days to Paypal and thing was solved (thanks Paypal).
Now...that got me wary.
And I want to ask you this.
If sometimes happens to be the same situation,where some company is promising refund before you make purchase,and after that they stop all the communication with you/ignore you,to whom I can refer to/report such thing (and get my money back)?If payment was not with Paypal,but from my bank account?
I am not from US (I'm from Europe),I don't have anybody there to do legal things in my name,so just to know with whom I can get it touch about that subject.
If it's about review I think I could maybe contact BBB.
But I'm not so interested in review,just to make sure that nobody tricks me (like that one case) and to make sure I receive my money back if not satisfied with what I ordered.
EDIT:
This can happen to anybody.
So all the answers and suggestions are appreciated (they'll benefit all of us).
Sid Hale
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