The WORST Clients Pay The BEST: True or False?

by TNT011
11 replies
Let me start by explaining what does it mean for me to have the worst client ever. This kind of client does everything bad except for the one crucial thing that he or she does right and that's the payment itself. So, I'm talking about a client who is demanding, doesn't treat you respectfully as you might have wanted or hoped, all in all, your worst nightmare boss. Yet, at the end of the long and painful day, you get paid, and you get paid a lot. It's almost like a compensation for all of your troubles and pains. Is this a coincidence or some kind of an unwritten rule?

Sometimes, I think it's a strategy. A client who knows what he wants and he's willing to pay for it, meaning the budget is not something he worries about, doesn't have to care the way he treats you. On the other hand, you have clients who are trying to present themselves as your best friends. You enjoy every single moment you spent working with them. Yet, when you are done with the work, you get the amount which is considerably smaller compared with the previous scenario, which includes the worst clients you can possibly imagine. So, what's the catch?

In my own experience, I just couldn't have it both. A kind client, the work that runs smoothly, and a stimulative and generous pay. It's almost as if you have to make a choice. So, what is your most preferred situation? Do you accept to be treated poorly and work real hard, but at the end of the working day, to be paid beyond your expectations? Or, to enjoy your work and your friendly client, but to receive much less? Maybe my choice of words was poor and the meaning not quite clear, but I sure hope you get the message. Because my best guess is that you have already been here walking in my shoes. Perhaps the only healthy attitude is to say to yourself, I'm not here to make friends, I'm here to make money.

I have been thinking. Maybe those "worst" clients are actually doing us a favor. They teach you some brutal professionalism lessons the hard, but maybe the only right way. On the other side, you have "best buddy" clients, who actually have some hidden agenda. They plan to pay less and take an advantage of you. That's why they pretend to be your friends. After years and years of hard work and hundreds and hundreds of clients I was able to say: the worst clients pay the best! Can you challenge this rule of mine with some of your unique experiences? What do you appreciated more: the money you get or the relationship you build and develop?
#clients #false #pay #true #worst
  • Profile picture of the author superowid
    Demanding client - Good payment ---> Done. Checked.
    Demanding client - Bad payment ---> Done. Checked.
    Friendly client - Bad payment ---> Done. Checked.
    Friendly client - Good payment ---> Done. Checked.

    I've done with them all. And I know the last kind of client above is rare. It's a real life.
    However, I always experience that the friendly clients are always paying the best.
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    • Profile picture of the author TNT011
      Originally Posted by superowid View Post

      Demanding client - Good payment ---> Done. Checked.
      Demanding client - Bad payment ---> Done. Checked.
      Friendly client - Bad payment ---> Done. Checked.
      Friendly client - Good payment ---> Done. Checked.

      I've done with them all. And I know the last kind of client above is rare. It's a real life.
      However, I always experience that the friendly clients are always paying the best.
      Great, lol. You have every right to say, seen it all, done it all, lol. Thx. T
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  • Profile picture of the author TeaCozy
    Ok, here's the thing - whether they are bad or good they are paying you to do a service and you have accepted them as a client so their expectations and demands are something you do have to endure in some cases.

    I don't think I agree that the worst pay the best.

    I think it is a case of managing the client so that their expectations are met.

    What do you classify as being bad behaviour?

    - Expecting work on time
    - Expecting updates in a timely fashion
    - Requesting revisions
    - Full and undivided attention during the project you are doing for them

    These while a tad time consuming are fair enough.

    If they do however start doing any of this, then you need to pull up your socks and start speaking out.

    - Calling you out of hours or when you are unavailable
    - Demanding you do work on your days off
    - Treat you without respect
    - Don't communicate adequately

    I think the fact that you need to remember is that clients aren't your friends and you shouldn't be buddies with them. They are your customers and you need to have a professional relationship.

    I get there are some people that are easier to work with, quicker to pay and more manageable however I don't mind a challenge now and again, so long as the person is respectful I can rise up to the challenge.

    In my experience regardless of how amazing you are as a client it doesn't always equate to a fast payment. If only that were the case.
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    • Profile picture of the author TNT011
      There's a new TV show on HBO The Young Pope. I think it's in the first episode that Jude Law says some things about the professional and friendly relationships in business. Maybe, it's too early to search for it on YouTube, though. He was brutal and surgically precise about it. Looking for a friend among your clients is a bad, bad move. So, you made your point. T
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  • Profile picture of the author atrbiz
    I've been running my web development agency for 5+ years now, and have worked with various clients ranging from SMBs to Government agencies. Based on my experience, high paying clients are the best clients, they actually value your time and understand web development is not an overnight process. I recently closed a $30k+ deal and the client is amazing...I love working with them
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    • Profile picture of the author TNT011
      Originally Posted by atrbiz View Post

      I've been running my web development agency for 5+ years now, and have worked with various clients ranging from SMBs to Government agencies. Based on my experience, high paying clients are the best clients, they actually value your time and understand web development is not an overnight process. I recently closed a $30k+ deal and the client is amazing...I love working with them
      That really sounds impressive, my kudos to you. Yet, I would really like to hear, if there a huge and noticeable difference between SMB and these five-figure-deal clients. I mean in the way they're treating you. You have this great opportunity to check first-hand if the money involved is the thing to influence your client's behavior. That would be great to hear. Thx. T
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  • Profile picture of the author Bill Jeffels
    I treat my clients with respect and I assume to get that in return. And I've never had a problem.

    I also think it boils down to your interaction with them.

    If it's through Skype or email if some people think they can treat you like a piece of gum at the bottom of somebody's shoe they might just do it.

    However, if they think that you are a no nonsense professional person they likely wont.

    Bill

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    • Profile picture of the author TNT011
      Originally Posted by Bill Jeffels View Post

      If it's through Skype or email if some people think they can treat you like a piece of gum at the bottom of somebody's shoe they might just do it.

      However, if they think that you are a no nonsense professional person they likely wont.
      .
      You know what Bill, when I look back for some of the unwanted and unpleasant scenarios, I guess, I have no other to blame than myself. So, this thing a bad or a good client is only in your own head. Guess they'll do what I allow them to do. Thx. T
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  • Profile picture of the author Winnipegtech
    So far based on my more than 8 years of experience in internet marketing the best clients pay the best. I have never had a bad client who paid me good rates. My worst clients were the ones who have asked me to lower my rate during the start and eventually ended up being disrespectful. (I only took those projects before because I was not closing enough contracts then.)

    But what my best clients had in common was they were all running profitable businesses. They also manage their freelancers or suppliers as if they were their customers. Communication was clear and professional.
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    • Profile picture of the author TNT011
      Originally Posted by Winnipegtech View Post

      But what my best clients had in common was they were all running profitable businesses. They also manage their freelancers or suppliers as if they were their customers. Communication was clear and professional.
      Best clients become the best in their industry because they did all those things you mentioned the right way. They simply don't have a reason or motivation to do it the other way. I still have a lot of work to do to catch your volume of experience. The time will tell, but there's this "tendency," the more valuable the projects are, the more likely is that your relationship with a client will run smoothly. Thx. T
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  • Profile picture of the author Steve B
    I have found that blanket statements are almost never correct in the world of Internet marketing. Everyone's experience in this business is different. I have never found that labeling a client "best" or "worst" is any indicator of how much or how fast the client will pay. There is no "cause and effect" to these subjective variables.

    Steve
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