1ShoppingCart dead...

by Brad Callen 15 replies
Anyone else seeing this:

Scheduled Server Maintenance

==========================================
We're performing upgrades to our application and servers. During this time our application and services will be offline.

We apologize for any inconvenience this outage may cause. If you have any further questions please contact our Support Department toll-free at 1-888-792-1961 or by email at support@emcssl.com.
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which is causing all order links to no longer work...
I'm shocked they would do some sort of maintenance in the middle of the day.
#main internet marketing discussion forum #1shoppingcart #dead
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  • Profile picture of the author Sean Donahoe
    That is ridiculous. Maintenance like this should be done in a window of 12am - 5am or something similar.

    Even in a world economy where it is always daytime somewhere most traffic is in the US.

    I cannot imagine why they are doing this other than someone does not want to do an "all nighter".

    Hopefully they will get this done fast for you guys using that. This is one of the reasons I always use a cart I control, I hate having to rely on other peoples ideas of support.
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  • Profile picture of the author JamilaWhite
    Hey Brad,

    Frankly, I don't think it's system "maintenance". I think there's a system meltdown/crash and the "maintenance" message is a euphemism to say the least -- they never do regular maintenance in the middle of the day on a weekday.

    Not only is 1shoppingcart system down, but their actual *web site* is down as well: Scheduled Server Maintenance.

    I know there's no such thing as a fool-proof system, but at this point, with all of us online marketers whose entire businesses depend on this one tool -- you'd think they have more redundancy and backup in their system.

    Michael Valiant, a 1SC employee, has been Twittering updates about the system status here: Twitter / MichaelValiant

    Let's hope they get this straightened out, pronto...

    Regards,

    Jamila

    Jamila White
    The E-Commerce Diva(tm)
    http://www.ecommerceDiva.com
    http://www.BootstrapBabes.com
    *as seen in Entrepreneur Magazine*

    ===> HEY! Get your complimentary subscription to Jamila's "Sell More Online" newsletter at http://www.ecommercediva.com
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  • Profile picture of the author simmonsmike7
    Been trying to sign on all day with no luck.

    GOsh, this really puts me behind schedule.

    Any idea when they'll get back up?
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    EverTrust Media is the leading digital marketing agency.
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  • Profile picture of the author Mike Montgomery
    Originally Posted by Brad Callen View Post

    Anyone else seeing this:

    Scheduled Server Maintenance

    ==========================================
    We're performing upgrades to our application and servers. During this time our application and services will be offline.

    We apologize for any inconvenience this outage may cause. If you have any further questions please contact our Support Department toll-free at 1-888-792-1961 or by email at support@emcssl.com.
    ==========================================
    which is causing all order links to no longer work...
    I'm shocked they would do some sort of maintenance in the middle of the day.
    I might say something like that to if I had a problem with my server so that people wouldn't get worried.

    But then I would think they might realize that customers might get pissed that they weren't notified of such an issue.

    Strange!!
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  • Profile picture of the author Kim Standerline
    Looks like they've been down for a long time now, so it looks as if it's more than just maintenence
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  • Profile picture of the author Suthan M
    From the twitter, you can know that its more than system maintenance
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  • Profile picture of the author hd28qi
    How common is this with 1sc???

    I just joined for an internet launch... Just need it for a couple months...yikes..
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    • Profile picture of the author Michael Mayhew
      That's Par for the course isn't it?

      I quit using them years ago.
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      IMO Partnership. A National Insurance Marketing Alliance.
      http://www.imopartnership.com/

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      • Profile picture of the author Ricter
        I am beginning to get spam from random names at @1shoppingcart.com

        I've blocked that domain now.
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        - For your import/export/customs questions or problems, send PM.

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        • Profile picture of the author michaelvaliant
          Sorry, I missed this thread, or I would have posted earlier. I have answered most of the questions asked here re: 1Shoppingcart in this thread:

          http://www.warriorforum.com/main-int...ions-lost.html

          and, as mentioned above/below I have been twittering updates all day at:

          Twitter / MichaelValiant


          This was definitely NOT a regularly scheduled maintenance issue. That message was a generic canned message we displayed immediately so we could jump on fixing the problem. As soon as we had a minute, we updated the message, but it has taken us hours to get to the core of the problem (unfortunately).

          At this point, we will be back up shortly, certainly within the hour.

          At first, we thought the problem was due to a regular software patch (hence the original canned response). We run off many redundant servers to balance our load though, and this isn't a problem generally, regardless of the time of day.

          Please see the link above for a more complete answer, I don't want to spam warrior forum by repeating the same information in multiple threads.

          @Michael Mayhew - Definitely NOT par for course. We have been running at near 100% (99.9~) up-time for years. It's been 5 years since we had anything remotely like this.

          I hope this helps!
          Michael Valiant
          1ShoppingCart
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          • Profile picture of the author Spiritual
            Hi Michael

            I have been using shopping cart for quite some time and found it quite good. However i am facing horrible issues after yesterdays update

            One big thing is.

            If you go to www.vish-writer.com/recommends/30dayschallenge it will redirect to the 1shopping cart page. If you look at the middle of the page
            I have a paypal button which was working fine till the last one year and now suddenly when i click on it it is pointing to the 1shoping cart page and gives errors

            This was working fine till yesterday . I am having a launch and i really need this to work.

            I am using the paypal code and have cut pasted that in the top html code for checkout and it was working fine. Pl check and tell me what to do

            The issue is if you click on the paypal button in the middle of the page it goes back to 1shopping cart and gives errors this was working fine till yesterday. pl correct this asap

            I am using the paypal code because i am using recurring billing of paypal which 1shopping cart does not support

            kindly let me know the solution to this please

            take care
            Vish
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  • Profile picture of the author BeachCruzer
    I used them in the past but once they changed ownership, I started to notice some problems with the integrity of their programming. I was going to use them within the next week or two for a short-term Joint Venture deal but I will need to reconsider that option.
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  • Profile picture of the author Alice Seba
    It's back...just sent a broadcast out. Thanks for the updates, Michael.
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    • Profile picture of the author michaelvaliant
      You're welcome Alice, I was coming in to post the same thing, but you beat me to it!
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  • Profile picture of the author JessicaOrton
    Hi Vish,

    One of our fantastic Support Reps Adam was able to correct your described problem by changing the form to a url and linking the button. Unfortunately there was a form within a form which caused a malfunction in the coding. This has been corrected so you should be all set!

    Please let us know if there is anything else we can do for you.
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