I got a 100% refund rate :(

30 replies
I made 6 sales online promoting a survey product on jvzoo.

I was really happy but one day later all sales got refunded!

I tried to contact the company but no response.

What happened?

does anybody know?

Thanks.

-Raiser
#100% #rate #refund
  • Profile picture of the author shmol
    I have to say that this has never happened to me.

    But, my gut reaction is to say, find another product to promote.
    {{ DiscussionBoard.errors[10970713].message }}
    • Profile picture of the author EPoltrack77
      Your six sales could have come from just one person and they did not like it and requested a full refund. Don't give up yet. Try to figure out why they refunded. try to get a couple of more sales so you can look to see what happens.
      Signature
      Targeted Viewers! All your traffic needs in one spot. Get seen today!
      Click Here Now
      {{ DiscussionBoard.errors[10971771].message }}
  • Profile picture of the author nicheblogger75
    Originally Posted by Raiser45 View Post

    I made 6 sales online promoting a survey product on jvzoo.

    I was really happy but one day later all sales got refunded!

    I tried to contact the company but no response.

    What happened?

    does anybody know?

    Thanks.

    -Raiser
    Normally when this happens it means it was one buyer who bought every product in the funnel and then did not like the product so asked for a full refund. That's why you lost all 6 sales.

    If that's not what happened then there is definitely something shady going on.

    Was each commission you made for the same amount, or were they different amounts?

    Different amounts usually mean it's one buyer that has bought most or all of the products throughout the funnel.

    Also, how far apart were the sales? Did they all come in 5-10 minutes apart? This is another indication that it was one buyer who bought several of the products in the vendor's funnel.
    {{ DiscussionBoard.errors[10970716].message }}
    • Profile picture of the author Raiser45
      Originally Posted by nicheblogger75 View Post

      Normally when this happens it means it was one buyer who bought every product in the funnel and then did not like the product so asked for a full refund. That's why you lost all 6 sales.

      If that's not what happened then there is definitely something shady going on.

      Was each commission you made for the same amount, or were they different amounts?

      Different amounts usually mean it's one buyer that has bought most or all of the products throughout the funnel.

      Also, how far apart were the sales? Did they all come in 5-10 minutes apart? This is another indication that it was one buyer who bought several of the products in the vendor's funnel.
      No this product has no upsells in the funnel.

      Do I need to promote a other product or fix this?

      Because the conversion rate are 7% and that is really high for a survey site.

      Thanks.

      -Raiser
      {{ DiscussionBoard.errors[10970784].message }}
      • Profile picture of the author discrat
        Originally Posted by Raiser45 View Post

        No this product has no upsells in the funnel.

        Do I need to promote a other product or fix this?

        Because the conversion rate are 7% and that is really high for a survey site.

        Thanks.

        -Raiser
        In all due respect, I did actual Surveys for about a year when I fist started out 9 years ago. I can say from what I have seen these Survey Site Memberships and selling people this stuff is a total scam. I can give you a List of Survey Sites that pay and give it to you for FREE.

        I may be wrong but is that what this is about ?? Getting people to buy a Survey Product that gives you a List of Survey Sites that Pay ??

        If so , just run away


        - Robert Andrew
        {{ DiscussionBoard.errors[10971465].message }}
  • Profile picture of the author Regional Warrior
    One thing to note If this is in the MMO niche you will find this happens all the time and refunds have been going on for years
    {{ DiscussionBoard.errors[10970766].message }}
  • Profile picture of the author mdallen
    I would suggest looking at another product. It is no good to work hard for sales and then see them refunded. I would look for something with good reviews. If you are on clickbank, look for the avg returns. I do not know if jvzoo has that but maybe look for reviews on the product or try the product yourself to see if you like it
    {{ DiscussionBoard.errors[10970935].message }}
  • Profile picture of the author ogimpro
    It seems to me that if there are no upsells, it's not really a funnel. I'd move on to a different product...

    Jim
    {{ DiscussionBoard.errors[10970938].message }}
  • Profile picture of the author yukon
    Banned
    The good news is, most of the web doesn't care about IM products.

    Want less/no refunds? Pick a niche that's not IM.

    Also do a Google search for your product name and expect to see it posted on Black Hat IM forums.
    Signature
    Hi
    {{ DiscussionBoard.errors[10970964].message }}
    • Profile picture of the author Raiser45
      Originally Posted by yukon View Post

      The good news is, most of the web doesn't care about IM products.

      Want less/no refunds? Pick a niche that's not IM.

      Also do a Google search for your product name and expect to see it posted on Black Hat IM forums.
      Nice, I'll google it.

      Thanks.

      -Raiser
      {{ DiscussionBoard.errors[10971405].message }}
    • Profile picture of the author nicheblogger75
      Originally Posted by yukon View Post

      The good news is, most of the web doesn't care about IM products.

      Want less/no refunds? Pick a niche that's not IM.

      Also do a Google search for your product name and expect to see it posted on Black Hat IM forums.
      I don't really agree with this. IM is not actually a niche, either. I think you mean the "make money online/biz opp" niche.

      Also, "MMO" is an absolutely HUGE niche. It's probably one of the biggest out there, second only to monster niches like health & fitness.

      As far as saying that "most of the web doesn't care about IM products," the web is so huge that I think that could be said for just about any niche.

      I've been in the "make money online" niche since 2007, and I make tons of money in it, and usually have less than 10 refunds per month.

      It's all about the product that you promote, no matter what the niche is.

      If it's a shit product, then you will get refunds.

      Between Warrior Plus, JVZoo, Clickbank, and 2 CPA networks I belong to, I have more than 40,000 affiliate sales, all in the "make money online/biz opp/WordPress" niches, and my refund rate is around 1.2% overall.

      People are so quick to bash the "MMO/biz opp" niche, and it's only because they don't understand it and don't know how to promote it ethically.
      {{ DiscussionBoard.errors[10971648].message }}
      • Profile picture of the author yukon
        Banned
        Originally Posted by nicheblogger75 View Post

        I don't really agree with this. IM is not actually a niche, either. I think you mean the "make money online/biz opp" niche.
        I meant IMers selling IM products to IMers.

        Not sure how that's confusing.
        Signature
        Hi
        {{ DiscussionBoard.errors[10972610].message }}
  • Profile picture of the author YourBizAid
    Banned
    I think the product is crap that's why it got a 100% refund rate. You may want to look for other products to promote. But keep in mind that these products should be ones that actually help your audience.

    Also, you may want to purchase the product you're about to promote and check it out before selling it to others. This gives you more confidence and helps your conscience stay light.

    If you don't like the product you purchased, just ask for a refund!
    {{ DiscussionBoard.errors[10971653].message }}
    • Profile picture of the author ntk683
      Simple lesson but must be done before making a new campaign.
      Thank you very much.
      Kenn
      {{ DiscussionBoard.errors[10973822].message }}
  • Profile picture of the author garyl2k
    I echo what YourBizAid, not sure what kind of survey product this is but if it is what I think it is then I doubt it gives much value...

    Giving your audience value is key to any success in any business, I know it can seem easier to just promote a product that gives a quick fix but if this product sucks that bad then I doubt these buyers will ever buy from you again.
    {{ DiscussionBoard.errors[10971685].message }}
  • Profile picture of the author Melody
    Have to agree with previous posters - it's all about the product, not the niche. I have been promoting MMO/IM products for more than a decade, make a great living at it, and the refunds are negligible. BUT - I also try to purchase the products I promote before I promote them too. Not always practical to buy the whole funnel for a high end product, but I usually actually use the products that I promote, so I actually know whether or not they work.....

    Melody
    Signature
    Our first "Digital Yard Sale"! A massive PLR Blowout Sale to help a friend pay medical expenses.
    {{ DiscussionBoard.errors[10971716].message }}
    • Profile picture of the author nicheblogger75
      Originally Posted by Melody View Post

      Have to agree with previous posters - it's all about the product, not the niche. I have been promoting MMO/IM products for more than a decade, make a great living at it, and the refunds are negligible. BUT - I also try to purchase the products I promote before I promote them too. Not always practical to buy the whole funnel for a high end product, but I usually actually use the products that I promote, so I actually know whether or not they work.....

      Melody
      If you work in the MMO niche, then purchasing the product before promoting it is a must.

      I do that with every product I promote.

      However, I never have to pay for the products anymore because I am well known enough and have promoted for so many vendors that all I have to do is ask for a review copy of the product and I almost always get it for free.

      If the product sucks, I won't promote it. If it's not something I would buy myself, then why would I ever recommend it to my subscribers?

      This is where a lot of newbs in the MMO niche get it wrong.

      However, it's not always their fault.

      Lots of times this is what they are taught by their "coach," or by some shit product that they bought.

      Also, a lot of newbs don't have the money to buy the products they are going to promote. And as we all know, relying on product reviews in the MMO niche is practically useless because they are usually written by other affiliates who are only trying to sell the product.

      The bottom line is if you promote a product that you have not reviewed personally, you are playing Russian roulette with your refund rate.
      {{ DiscussionBoard.errors[10972628].message }}
  • Profile picture of the author YasirYar
    Originally Posted by Raiser45 View Post

    I made 6 sales online promoting a survey product on jvzoo.

    I was really happy but one day later all sales got refunded!

    I tried to contact the company but no response.

    What happened?

    does anybody know?

    Thanks.

    -Raiser
    This is either because the product is horrible, it is available for free online or the person i question is just a serial refunder.
    Signature

    >>>Get your websites ACTUALLY ranked by checking these out: Quantum SEO Labs, Home Page Link Building & SERP Ability. Want to get rid of negative listings? Check out Reputation Enhancer.

    {{ DiscussionBoard.errors[10971819].message }}
  • Profile picture of the author GlobalTrader
    While I agree with most posts within the thread there are a few other things that I would do before writing this off and also do before spending any money/time promoting another CB product.

    1. Give the vendor the benefit of the doubt, we just went thru 2-3 weeks of holidays that many people simply do not check their email as regularly as they should (if they are in any sort of business). Send him/her another email outlining what you have experienced and ask if they would provide you with a review copy - make sure you provide them with your CB name so they can see you actually made sales and they were all refunded.

    2. If after 2-3 days the vendor does not respond, walk away, but before you do, report them to CB for not responding to affiliate inquiries and give them the product that is generating the refunds and ask them to check the download of the product to ensure the buyer is receiving it OK.

    3. Last, follow Yukon and get away from MMO - everyone seems to gravitate towards it to get started because most everyone else is selling a program or how to system. Once you have found one or more possibilities, contact the seller, inform them that you are interested in promoting their product but would like to review it prior to spending any time/effort/money on doing so.

    If the vendor replies within a reasonable amount of time, that is a good sign they are legit and even if they do not offer a no cost copy to review, the mere fact they replied is a plus sign. If they will not provide you with a review copy or access, then if it really, really looks like a great product/service, buy it yourself and review it before moving forward.

    Hope these suggestions help.
    Signature

    GlobalTrader

    {{ DiscussionBoard.errors[10971870].message }}
  • Profile picture of the author Curtis2011
    Some people go around buying IM products just to refund it so they get it for free.

    6 sales is not a big enough sample to know if it was legit customers or just scammers.
    {{ DiscussionBoard.errors[10971959].message }}
  • Profile picture of the author entrepreneurjay
    Yeah that is ridiculous that has never happened to me either.

    Always research or even buy the product that you are promoting if possible so you know that you are recommending quality products, and you can keep the commissions

    100% maybe your customers couldn' t access the product itself a delivery issue or just a horrible product.

    Either way its a bad product to promote.
    Signature

    Free Quick Start Guide To Creating A Profitable High Converting Sales Funnel That Makes Money. http://jaysonlinereviews.com/go/free...-sales-funnel/
    {{ DiscussionBoard.errors[10971985].message }}
  • Profile picture of the author JohnMcCabe
    Check your math.

    You say the conversion rate is 7%.

    By my math, your personal conversion rate is (6 sales - 6 refunds) = 0%.

    Sales only count when they stick.
    {{ DiscussionBoard.errors[10971995].message }}
  • Profile picture of the author Edwin Torres
    Check what type of traffic you're sending... 6 refunds on 6 sales is fishy.

    Either that or the product you're promoting is trash.
    {{ DiscussionBoard.errors[10972197].message }}
  • Profile picture of the author MValmont
    It means the product suck!

    I sold thousands of copies of one of my product and I have a less than 1% refund rate.

    If the product is good, people won't refund.
    {{ DiscussionBoard.errors[10973100].message }}
    • Profile picture of the author nicheblogger75
      Originally Posted by MValmont View Post

      It means the product suck!

      I sold thousands of copies of one of my product and I have a less than 1% refund rate.

      If the product is good, people won't refund.
      I wouldn't jump to that conclusion in this case.

      Even if a product is not that great the chances of all 6 sales he made refunding is very slim.

      It's more likely that the vendor was a sleaze and is pulling some sort of bait and switch with his affiliates.

      It's either that or it really is a horrendous or outdated product and all 6 buyers felt ripped off.
      {{ DiscussionBoard.errors[10973213].message }}
  • Profile picture of the author Spintent
    Might be an inside scam from a shady company. That's why you can't just go around promoting every shiny new object. Affiliate marketing is like a business partnership. You have to know who you're dealing with.
    {{ DiscussionBoard.errors[10973109].message }}
  • Profile picture of the author outscrape
    Sold a similar product for over a year, and bought it myself the year before, when I was not initiated into IM.

    The product was totally reasonable - sure, the information was available for free, but I didn't know that at the time.

    Have you bought this product yourself? You may find that the way it's presented, or the information.
    {{ DiscussionBoard.errors[10973317].message }}
  • Profile picture of the author seobro
    My refund rate is 3%, but that is in my area. Perhaps you can ask your customers why they are angry. Sadly, most people do not request a refund unless they feel they got no value for their money as in zero.

    BTW, make sure any videos that you sell are created by native speakers as I just finished seeing a video by a lady who has an accent so thick that I could barely understand a word she was saying. Yeah, she sounds like she attended the Borat school of elocution - scary.
    {{ DiscussionBoard.errors[10973679].message }}
  • Profile picture of the author jamescanz
    Originally Posted by Raiser45 View Post

    I made 6 sales online promoting a survey product on jvzoo.

    I was really happy but one day later all sales got refunded!
    Well look on the bright side, you're refund rate can only get better from here

    Either way, there's just too many variables as to why that might have happened.

    Simply move onto a new offer
    {{ DiscussionBoard.errors[10973731].message }}
  • Profile picture of the author MattewStewart
    Extremely unusual. I've found 5% to be the average for survey products.

    How far apart did these refunds occur?

    I suggest reaching out to the vendor.
    {{ DiscussionBoard.errors[10974299].message }}

Trending Topics