Hostgator No More Support Tickets

I did noticed the live chat with support the longest I had to wait for a live chat session was about 20 minutes maybe 2 times the rest were really fast.

Thanks

Signature

DominioNombres.com Marketplace!

{{ DiscussionBoard.errors[10994614].message }}

Steve B

8 years ago

Originally Posted by Daniel Evans

Has anyone else had the same experience?

I spoke with HG support two days ago. The wait was no more than 3 minutes and they solved the problem while I was on the chat with them. I have always had good support help from HG.

I suggest you use their online chat at an "off hour" - not right in the middle of the day. At least, that's what I always do with good results.

Steve

[ 2 ] Thanks
1 reply

Signature

Steve Browne, online business strategies, tips, guidance, and resources
SteveBrowneDirect

{{ DiscussionBoard.errors[10994619].message }}

risgirly

8 years ago

Originally Posted by Steve B

I spoke with HG support two days ago. The wait was no more than 3 minutes and they solved the problem while I was on the chat with them. I have always had good support help from HG.

I suggest you use their online chat at an "off hour" - not right in the middle of the day. At least, that's what I always do with good results.

Steve

3 minutes wait is not bad, to get one's problem solved.

Thanks for sharing.

Thanks

{{ DiscussionBoard.errors[10994810].message }}

dana67

8 years ago

Still sounds like a bit of a customer service headache though. What if you have an issue that needs attention and don't want to wait until an "off hour"?

Thanks

Signature

Working online for over 10 years

{{ DiscussionBoard.errors[10994658].message }}

risgirly

8 years ago

That will suck. It's better still having the ticket system while having the chat. That's how Namecheap works and it works great.

Thanks

{{ DiscussionBoard.errors[10994807].message }}

John Hocking

8 years ago

I used to love hostgator but had to move after several issues almost killed my site.
I moved to https://www.bigscoots.com/ and have had no issues.

Thanks

Signature

Find Special Offers from Warrior Plus, JVZOO, Clickbank and Others.

{{ DiscussionBoard.errors[10995882].message }}

Higginbotham

8 years ago

Whenever my HG sites are experiencing downtime issues, I always load up this site to monitor what's going on and to see if I'm the only one having problems...

Hostgator.com - Is Host Gator Down Right Now?

Thanks

{{ DiscussionBoard.errors[10995924].message }}

yukon

Banned 8 years ago

Originally Posted by Daniel Evans

It appears that Hostgator have stopped accepting support tickets.

Instead we have to wait over an hour for live chat or telephone.

The person we speak to often can't solve the problem and raises a ticket on your behalf which goes unanswered.

Has anyone else had the same experience?

If so, what is the longest period you've waited until the support ticket is answered?

Your doing it wrong, trust me.

Use the Live Chat and nothing else.

Thanks
1 reply

{{ DiscussionBoard.errors[10995943].message }}

Daniel Evans

8 years ago

Originally Posted by yukon

Your doing it wrong, trust me.

Use the Live Chat and nothing else.

What's different about the link you've provided and the live chat on their site?

Thanks
1 reply

{{ DiscussionBoard.errors[10996899].message }}

yukon

Banned 8 years ago

Originally Posted by Daniel Evans

What's different about the link you've provided and the live chat on their site?

Nothing is different. My link opens in a full browser because it's a direct link instead of a popup. You can use the HG Live Chat popup.

My point was use the Live Chat. It's worked for me and very fast help for the last few years, maybe around 8 years. Shouldn't take more than 5 minutes to get HG support chatting with you.

Thanks
1 reply

{{ DiscussionBoard.errors[10997089].message }}

Daniel Evans

8 years ago

Originally Posted by yukon

Nothing is different. My link opens in a full browser because it's a direct link instead of a popup. You can use the HG Live Chat popup.

My point was use the Live Chat. It's worked for me and very fast help for the last few years, maybe around 8 years. Shouldn't take more than 5 minutes to get HG support chatting with you.

That's the live chat I refer to. The last attempt was loading for over an hour,

I'm on shared hosting.

Before that, it took 40 mins and he didn't solve the problem unfortunately. He just opened a ticket that's been unanswered for 5 days.

I'm changing hosts today or tomorrow.

Thanks
1 reply

{{ DiscussionBoard.errors[10997111].message }}

yukon

Banned 8 years ago

Originally Posted by Daniel Evans

That's the live chat I refer to. The last attempt was loading for over an hour,

Before that, it took 40 mins and he didn't solve the problem unfortunately. He just opened a ticket that's been unanswered for 5 days.

I'm changing hosts today or tomorrow.

I'm trying to tell you the problem is the tickets. Stop involving tickets.

I just tried the HG Live Chat, took 3.5 minutes to get a response.

Good luck with the new host. My advice is first figure out the communication on whatever host you use.

Thanks
1 reply

{{ DiscussionBoard.errors[10997115].message }}

Daniel Evans

8 years ago

Originally Posted by yukon

I'm trying to tell you the problem is the tickets. Stop involving tickets.

I just tried the HG Live Chat, took 3.5 minutes to get a response.

Good luck with the new host. My advice is first figure out the communication on whatever host you use.

I've clearly stated in the title of the thread and the first line of the OP, that Hostgator do not accept customer tickets anymore. I've always used Live Support over tickets.

Tickets are raised only by live chat support now when they can't solve the problem...and no-one replies to the ticket. That's the loop I'm currently in.

There is no escaping the ticket (for my issue). That's the point.

Figure the communication with me perhaps and you'll have greater coherence and relevant replies that go beyond the usefulness of sending me a link to Live Chat. I'm using Live Chat and it results in a ticket.

If you get such a such a speedy response, that's good. As a UK based, shared hosting customer (for whatever those variables may matter) my experience has been as sordid as detailed unfortunately.

Thanks

{{ DiscussionBoard.errors[10997120].message }}

Brent Stangel

8 years ago

I've been on chat twice in the last month or so, fast both times. Do resellers get priority?

I've only recently started using HG again after probably four years. I think they went through some growing pains for a while but are now stabilizing.

So far, so good...

Thanks

Signature

Get Off The Warrior Forum Now & Don't Come Back If You Want To Succeed!
All The Real Marketers Are Gone. There's Nothing Left But Weak, Sniveling Wanna-Bees!

{{ DiscussionBoard.errors[10995958].message }}

themichaelcook

8 years ago

Daniel Evans, it sounds like it is time to move to a different hosting company...

I have used D9 Hosting for years, and can't recommend them enough as their support is great, and they have ultra fast servers.

[ 1 ] Thanks

{{ DiscussionBoard.errors[10996905].message }}

TonyMontana1

8 years ago

Just depends on the time of the day like others have said. If you go on to peak time on anyones customer service then its going to be a long wait.

Thanks

{{ DiscussionBoard.errors[10997109].message }}

Hostgator No More Support Tickets

Trending Topics

New to Worrier Forum

Balancing My Business and Growing Online Presence While Managing Projects

Struggling to Understand How SEO Really Works - Is It Just About Keywords?

HUGE Structures Discovered 2km BELOW Pyramid of Khafre

Looking for an Up-to-Date Affiliate Marketing Course