Got no response from their support email address or from their online chat function.
Searched around and found the developer's (Kyle) alternative email address. He responded and told me my ip address was banned and to use Hide My Ass. Tried that, but no change.
Getting worried because it seems he has pulled the software from the market. Any links you can find to the software sales pages just take you to the Google home page.
Have you been able to get the software to function? Would love to hear back from you.