Reader's Digest Version
I now sell music related items. The other day I had 30 sales from a customer in Russia. Each one was put on payment pending. In the meantime, all my other sales, even multiple ones, went right through. These payment holds can last up to 72 hours, though in my case they were resolved usually within 8 to 12 hours.
When calling PayPal to get a reason why, their answer was "Govt regulations require us to go through a certain process whenever a purchase is made."
And that's all they would tell me. Not why these payments were put on hold or anything.
I suspect it's because of the Russian hacking in the last US election but they would not confirm nor deny that.
So, is anyone else having this problem?
Does anyone have any insight that they can share into what's actually causing this?
The problem is a logistical one for me in that DLGuard is not releasing the payment pending hold once the payment clears and I have to go into the software and manually release it and send the download email. In short, this makes for angry customers.
Any information that anybody can share on this matter will be greatly appreciated.