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Anyone? Comcast.net blocking emails

by mrdeflation
6 replies
My customers are unable to receive their purchases as their email host comcast.net is blocking them from receiving our emails.

No other issues with any other email provider, our servers are 100%, we pass all sender score and spam checks, ip is not listed as spam.

Anyone ever experience anything like this where we can't even reply to customers when they email us asking where their digital purchase is as our support email is blocked at Comcast.
#blocking #comcastnet #emails
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  • Profile picture of the author DIABL0
    How are you sending, ESP or your own IP?

    If IP, are you getting a bounce email saying it is blocked?

    Comcast uses the Cloudmark portal.

    https://csi.cloudmark.com/en/reset/

    If you are using an ESP, then you need to contact them.
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  • Profile picture of the author oadvantage
    Many companies also block Host Gator emails.

    For us they were blocking the IP.

    Solution?

    Use Gsuite - I have not seen a server block Gmail yet. For us at least.
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  • Profile picture of the author mrdeflation
    Not receiving any bounce messages but apparently hotmail and comcast emails aren't getting through to our customers.

    We are using siteground to send emails, we checked with them and we are 100% in compliance, aren't on any spam lists and they said everything is great on their end.

    will have to find a gmail account we can use instead I guess.
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  • Profile picture of the author Valerie Pagliara Bomar
    Sending to Comcast, gmail and the like...you need to register a legit domain type email that you are sending from...
    and you"ll get better results....that's if you haven't already??? If you have them I'm out of ideas....

    Good Luck and best wishes!
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  • Profile picture of the author Jesus Perez
    Get on their Feedback Loop to fix the problem. But if you're sending bad addresses or getting complaints, it won't help for long. Comcast.net Feedback Loop - Feedback Loop Request Form
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  • Profile picture of the author wasim s
    Right-click an email message from the sender you want to block and select "New Filter."
    Enter what you want to call the filter in the "Filter Name" box of the "Edit Filter" window.
    Click on the minus button at the end of the Subject row.
    Select "Discard" from the "Perform the following actions" menu. ...
    Click "OK."
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