Refunds... Refunds everywhere

I asked here because it's happening only for payments for WSO, so I thought maybe someone had same issue as I. Maybe there's something in PP settings or warrior payments system that is making me troubles.

Excellent points and I agree with having at least a 30-day refund policy. I usually offer 30-60 days. If you have a quality product, there's no need to be scared of having a generous refund policy.

Besides that, if you use PayPal as your processor, they allow the buyer 180 days to file a dispute on virtual/digital products, so if you deny the customer a refund, you could open yourself up to a lot of disputes and get yourself in hot water with the most popular payment gateway on the Internet.

Refunds are a part of doing business. Every successful company allows refunds. If someone asks for a refund, give it to them. It's perfectly fine to ask them why so you can isolate potential problems with your products and fix them, but give them the refund first and then send them an email asking them what they did not like about the product. This shows professionalism and it also gives you an opportunity to get valuable feedback.

My point is that maybe you shouldn't look at a refund request as a bad thing, but as rather an opportunity to gain information that you can use to improve your product.

Also, you may even be able to retain the person as a future customer if you are willing to interact with them and address their concerns.

As for "serial refunders," yes, they're out there, but not nearly to the point that some people make them out to be.

I have very few refunds on any of my sales (both affiliate and vendor), and disputes are practically non-existent. Promote and create quality products that do what they promise and excessive refunds will not be an issue in your business.

The OP obviously experienced a payment processing issue with the platform he listed his product on. It was not a reflection of the quality of his product.