How to settle a PayPal dispute?
25 minutes after the purchase, I received notification from PayPal that a dispute had been lodged claiming that unauthorized use of his PayPal account had been made.
I have emailed the customer to seek clarification, but have so far received no reply. I don't know his Warrior username to send him a PM here.
PayPal have now emailed me three times since yesterday evening asking me to respond.
In the PayPal resolution center there are only three options available to me (by radar button). None of which apply.
If the customer happens to be reading this, I would love to hear from you - if it is a refund you are after, that is absolutely fine, but contacting me first would have been so much easier!
As it is I'm a bit mystified as to how to deal with this.
Martin
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