Hosting Company Erased all my $2000/Month sites

by amro
29 replies
I had Sites generate more than $2000 a month, all hosted in one account in Hostgator.

Suddenly all are down, and no files at all in the folders, they kept telling me Servers are under Maintenance, and know the charged me $25 to make backup for one site, then they said they found no Backups!!!!!!!!!!

I guess the employees are busy swinging in the River!!!

And I am more stupid than them that I did not keep proper backup...

So what can I do now? How come this happend?

What shared hosting is good away of any of the Endurance Group companies?
#$2 or month #backup #company #erased #hosting #hosting comapny #sites
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  • Profile picture of the author Kay King
    I think there's more to the story. If you want NON EIG companies - google it and you'll find a list.

    Servers do fail - and that's common knowledge. I've never had a problem with HG myself - but you have to take responsibility for backing up your own sites. You know that.

    Have you tried going into wayback machine or archives of your sites to see if you can find copies?
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    • Profile picture of the author amro
      Originally Posted by Kay King View Post

      I think there's more to the story. If you want NON EIG companies - google it and you'll find a list.

      Servers do fail - and that's common knowledge. I've never had a problem with HG myself - but you have to take responsibility for backing up your own sites. You know that.

      Have you tried going into wayback machine or archives of your sites to see if you can find copies?
      yes I am trying to rcover everything...I will try wayback machine if needed thanks for the advice..
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  • Profile picture of the author Randall Magwood
    Why didn't you backup your site? The $2,000/month loss is terrible, but if you had to start from scratch (like now), how fast would it take you to reach $2k/month again? They say the second million is faster than the first.
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    • Profile picture of the author amro
      Originally Posted by Randall Magwood View Post

      Why didn't you backup your site? The $2,000/month loss is terrible, but if you had to start from scratch (like now), how fast would it take you to reach $2k/month again? They say the second million is faster than the first.
      because they are group of mini sites which accumulated over the last 3 years and I was fool not to back them up...maybe this invitation from the universe to take things more seriously and earm more than 2k a month
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  • Profile picture of the author smartprofitmoney
    Originally Posted by amro View Post

    I had Sites generate more than $2000 a month, all hosted in one account in Hostgator.

    Suddenly all are down, and no files at all in the folders, they kept telling me Servers are under Maintenance, and know the charged me $25 to make backup for one site, then they said they found no Backups!!!!!!!!!!

    I guess the employees are busy swinging in the River!!!

    And I am more stupid than them that I did not keep proper backup...

    So what can I do now? How come this happend?

    What shared hosting is good away of any of the Endurance Group companies?
    Hello,
    I have seen this before, This sounds like you have been hacked,I also was hacked once, everything went missing, but I use their backup on hostmonster/bluehost, at the time, and removed all bad infected files, myself, so speak to someone else their and ask for their internal back up,

    They all have them, then if your running many sites, and many sites have no security plugin and has many plugins not updated, this will happen over and over.

    So to fix this once you get everything back up, is to go to WordPress main settings in cpanel, under WordPress tools, and set it to update all plugins automatically and themes, but not the core, you should update the main WP version yourself, now you could leave it to update the main core as well but could cause sites to stop working, since plugins need new to update first, then the core files.

    Hope this helps
    Thanks Rob.
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  • Profile picture of the author steve_bookjunkie
    For my plain html sites, or php/javascript sites, I use a code editor such as visual studio code ( any will do ) using an extension, that when I save the local file, a remote copy is also immediately saved to my hostgator account.
    It's foolproof, because if hg fails, I have my local, and as far as keeping my local pc safe, I make weekly copies to a little usb drive sitting next to my PC.

    And as far as wordpress sites, there are plugins that let you instantly back up your database, which is most of the site. If you're using childthemes, try to follow the above scenario, where you are only working on the child theme files with a code editor that keeps local and live server copies exactly the same every time you save.
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    • Profile picture of the author pawandave
      Banned
      If that is the case then may be file is deleted by some virus or else..unless anyone do not violate the rule of hosting company, i don't thing they take such type of stupid action
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  • Profile picture of the author whochaotic
    I had a site earning me 1000 a day and the same ting happened to me.
    A wise man once told me in Japan...

    "Don't put all your eggs in one basket you fool."

    Also get a VPS. Shared hosting s%&cks
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  • Profile picture of the author michdubs
    My condolences at the time of your loss, losing 2k over a month is a terrible thing that can ever happen
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  • Profile picture of the author xeniux
    How come you have $2K/month but not thinking on having a dedicated server with 8TB or more to backup your files?

    It's an expensive lesson.

    If you ever motivated on build another similar website make sure you had automated backup set to a storage dedicated server.

    Best,

    xen
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  • Profile picture of the author kmnkumaran
    You can get very good VPS hosting on Webhostingtalk forum . this is a forum dedicated exclusive to hosting , I know there are others but this one has huge number of companies and lots of offers all the time
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  • Profile picture of the author tritrain
    How many sites were there?

    One thing worth checking out is Wayback Machine. You could recover them that way, to a degree.
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  • Profile picture of the author Chris Brindamour
    Amro,

    This is a good reason to back up your files somewhere outside of the host in case it goes down.

    Chris
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  • Profile picture of the author OptedIn
    This is hard for me to understand. I used BackUpBuddy to back-up my sites on a daily basis and automatically put the files in Dropbox. I kept 14 days worth of backups.

    My sites themselves were not even eCommerce in any way and didn't generate any income on their own. They were important to my business so I took the action required to prevent disaster.

    That said, if you use HostGator, you have nothing to complain about. They are the pits. You pay very little and you got exactly what you paid for.
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  • Profile picture of the author nicheblogger75
    The OP wasn't hacked.

    HG had some servers down for maintenance earlier today. Some of my sites were down for around 2-3 hours intermittently. They all came back up fine a few hours ago.

    I wasn't worried at all, because I keep a full backup on an external hard drive and I also "mirror" all of my hosting accounts.

    Basically, a "mirror" account is a separate hosting account where you put all the same files up that you have on one account. If, for some reason, my hosting account gets hacked AND my backup gets destroyed (highly unlikely), then all I would need to do is go into my domain accounts and change the nameservers to the mirrored hosting account and I'm back up and running in minutes.

    It's good to keep a mirror account because if something happens to my main hosting account, I can switch over to the mirror account in 5 minutes and then restore my sites using my backup hard drive. You can get back up hard drives that hold a terabyte (1000 GB) of data for less than $100. If you are using shared hosting, a mirror account is another $10 a month.

    If you are running a serious business and have lots of sites up that are getting a ton of traffic, or if you have paid ad campaigns running, these backup systems are absolutely necessary unless you want to lose your shirt and all your hard work along with it.

    NEVER rely on your hosting company to keep a backup for you! Even though HG backs up your account weekly (as long as it doesn't exceed the node or data size limit), you cannot rely on that as your only backup. What happens if they get hacked and lose the backups too?
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    • Profile picture of the author OptedIn
      Originally Posted by nicheblogger75 View Post

      You can get back up hard drives that hold a terabyte (1000 GB) of data for less than $100.
      FYI - Best Buy is currently offering an 8GB Western Digital drive for $160. Neither the size, nor the price, are a typo. :-)
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      • Profile picture of the author nicheblogger75
        Originally Posted by OptedIn View Post

        FYI - Best Buy is currently offering an 8GB Western Digital drive for $160. Neither the size, nor the price, are a typo. :-)
        8 GB for $160? I got a 2 TB Seagate external drive for $80.

        Plus I got a 2 year protection plan for $11.

        It was around $100 with tax.

        8 MB for $160... You got ripped off I think.
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        • Profile picture of the author OptedIn
          Originally Posted by nicheblogger75 View Post

          8 GB for $160? I got a 2 TB Seagate external drive for $80.
          I meant 8TB. I guess there was a typo, after all. Who sells 8 GB drives? lol
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          • Profile picture of the author nicheblogger75
            Originally Posted by OptedIn View Post

            I meant 8TB. I guess there was a typo, after all. Who sells 8 GB drives? lol
            That's more like it.

            That's a great deal.
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            • Profile picture of the author OptedIn
              Originally Posted by nicheblogger75 View Post

              That's more like it.

              That's a great deal.
              Yes, but they only last for a day or two, then they move on to another. This has resurfaced a couple of times in the past month. Funny, but they don't promote it in their own mailing which I get as a card holder. I always find the best, Best Buy deals in the MacWorld daily newsletter.

              Cheers.
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              • Profile picture of the author JohnMcCabe
                Originally Posted by OptedIn View Post

                Yes, but they only last for a day or two, then they move on to another. This has resurfaced a couple of times in the past month. Funny, but they don't promote it in their own mailing which I get as a card holder. I always find the best, Best Buy deals in the MacWorld daily newsletter.

                Cheers.
                Here's the thing -- as a cardholder, you are already a BB customer. The deals you find in MacWorld and such are aimed at luring new customers, whom they can then send the kind of offers that you see in your BB emails (deals that make them more money).
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  • Profile picture of the author leadmachine2
    wow they just erased it like that? What about their support? Did you try to reach them or to open ticket? It is true that you should keep your back ups as well but if they are serious company they should keep at least some kind of backup if I am not wrong (usually hosting have auto-backup option)...
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    • Profile picture of the author nicheblogger75
      Originally Posted by leadmachine2 View Post

      wow they just erased it like that? What about their support? Did you try to reach them or to open ticket? It is true that you should keep your back ups as well but if they are serious company they should keep at least some kind of backup if I am not wrong (usually hosting have auto-backup option)...
      They do keep a backup. HG backs up your files once a week if you are within their backup parameters.

      Here's the thing with relying on your host for backups...

      Let's say they back up your files every Saturday at 3pm. If a hacker comes in and wipes out all of your files at 2:55 pm on Saturday, when your hosting makes the backup at 3 pm, guess what happens? They make a backup of NOTHING.

      This is what a lot of people don't seem to understand. Then they want to go and blame the hosting company.

      Furthermore, if you read HostGator's TOS, it states in there they are NOT responsible for any loss of your files. In other words, don't be CHEAP and get yourself an external hard drive and backup your own files!
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      • Profile picture of the author OptedIn
        Originally Posted by nicheblogger75 View Post

        Let's say they back up your files every Saturday at 3pm. If a hacker comes in and wipes out all of your files at 2:55 pm on Saturday, when your hosting makes the backup at 3 pm, guess what happens? They make a backup of NOTHING.
        No one ever mentions this. Thank you.
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      • Profile picture of the author Alexandar33
        Yes, this is why is great to always read the rules when you are buying somethings. This happen exactly with myself couple of times with the other hosting companies and it was a hard way to learn certain things unfortunately.
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  • Profile picture of the author seotprosperity
    You should ALWAYS keep your own back ups...whether you do it manually on your computer (or external USB drives these days are as cheap as $100 for 1 TB) or you set up an automated back-up system online.

    The thing about EIG host (Hostgator had some serious issues even before EIG bought it over - the owner thought vainly EIG could have resolved those issues.) is they will up-sell you on everything they can.

    That's the MO of their practice.

    What you can do now is check if their have any server back ups to restore and pay any restoration fee. If your site is making $2000 a month, make sure to keep your own back-ups...someone once said, your data is as valuable as your back up strategy.
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  • Profile picture of the author JohnMcCabe
    If Wayback doesn't work for you, try googling your domain. If there's still nothing there, they may offer you an archived page, which you can copy and duplicate on a new host.
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  • Profile picture of the author skybridgedomains
    Sounds to me like the web site has been hacked rather than deleted by a professional host, just my opinion though.
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  • Profile picture of the author ChrisBa
    Yikes. I think take this as a lesson learned and ensure you have backups. Hope you can recover.
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