Since launching my product about 2 years ago, customers have by and large been very happy with their purchase, sending me emails thanking me for my advice and strategies. It's great to put your heart and soul into creating something that helps a lot of people.
However, since the start of 2018 it seems I've had a few refunds, something I've not seen before, and I'm not sure why.
My product is still up to date, and if anything, is better than ever as I add more content with updates every so often which all customers can access.
I'm not in any of the super competitive markets, like MMO, weight loss or relationships.
I know for a fact there is nothing else in my niche which is as detailed and comprehensive as my product.
Has there been an increase in refunds across the Clickbank marketplace in general, or is it just me?
My impression is that some people have no intention of really buying it, and they just ask for a refund a day or so after their purchase.
My sales page is very transparent about how they have 60 days to claim a refund, but this hasn't cause a problem until recently.
For example, someone asked for a refund today with no reason given.
Is anyone else experiencing this?