Is It Okay To Provide Canned Responses?

by Monetize 9 replies
Hello Warriors

Is it okay to provide canned replies to the redundant
questions that are posted here?

Can I just copy and paste something that I already
wrote, or must I do this from scratch each time, for
example a step-by-step tutorial for installing WP or
something. Is there some original content rule here?

I hate to be impersonal, but it would save me quite
a bit of time.

What do you think about it?
#main internet marketing discussion forum #canned #provide #responses
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  • Profile picture of the author Paul Myers
    If they answer the question in a helpful way, I don't see why not.


    Paul
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    Stop by Paul's Pub - my little hangout on Facebook.

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  • Profile picture of the author Mike Hill
    I would say its okay as long as it's helpful and polite.

    Funny enough, I was having internet trouble today (like I do almost weekly) and every time I call my provider to see what's going on they always say they can see my modem is online.

    So today I was frustrated and decided to call, but before I did I unplugged the cable from the modem.

    Sure enough when I called they immediately said my modem was online and everything was good to that point... LOL

    The sound of silence after I told him I unplugged the cable from the modem before I called, I actually thought he was going to hang up on me...

    But it sure wasn't silent after that... I ripped him a new a** Hole...

    Mike Hill
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    • Profile picture of the author JasonKing
      Hello Warriors

      Is it okay to provide canned replies to the redundant
      questions that are posted here?

      Can I just copy and paste something that I already
      wrote, or must I do this from scratch each time, for
      example a step-by-step tutorial for installing WP or
      something. Is there some original content rule here?

      I hate to be impersonal, but it would save me quite
      a bit of time.

      What do you think about it?
      {{ DiscussionBoard.errors[115110].message }}
  • Profile picture of the author Sirius Lin
    Canned responses are fine, if they address the poster's questions, of course. Just make sure that you address it correctly (e.g. name, gender)

    ~ Sirius
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  • Profile picture of the author tj
    A FAQ is also a kind of "canned" response, so if the question is one of often asked questions then it is ok, but personalize it with the person's name etc.

    Timo
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  • Profile picture of the author Chris Cavalli
    Canned responses can be helpful to answer questions in detail. Just don't get used to using them ALL the time - because you will want to build a personal relationship with your customers at some point to go above and beyond their expectations.

    I look at canned responses like cold calling.

    They can be helpful... but always better to build relationships.
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  • Profile picture of the author Michael D
    Why use a canned response at all and just point to the thread that asked the same question?

    That way the person can read through all the other posts to the thread and probably get more responses then they would since everyone already answered that question 7 times today.
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  • Profile picture of the author Rob D
    Good question. I think I answered it better in another thread. Here's a copy and paste of that response:

    Yes.
    You have your template.
    Signature

    I'm just a magpie in a world full of shiny things....

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    • Profile picture of the author Tony_D
      I've pointed to other threads a few times. If i've seen one thread really answer a common question well, the next time that question comes up I'll just point to it and say "see this thread"
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