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New Clickbank Refund Policy

by Mark Singletary
24 replies
Even though I received this a little while back, I was just cleaning out some email and noticed this new refund policy from CB.

The ClickBank Refund Policy
Starting May 15th, 2018, we will apply the following policy for refund fees:
  • $1 assessed on refunds for initial sales of $10 or over (shipping included),
  • $0.50 assessed on refunds for initial sales under $10,
  • No fee will be assessed on refunds of upsells, rebills, partial refunds on initial transactions (if/until the remainder of the transaction is refunded) or same-day refunds.
When a refund of a qualifying transaction is processed, it will generate a $1.00 or $0.50 debit, which will appear as a "Charge" transaction type within the Reporting section of your account.


Please note that a Refund Fee will not be assessed for Partial Refunds, or if there are remaining purchases in the case of Cart Purchases.
I know a lot of people have left CB due to their quick to refund attitude, but I would imagine even more will leave once they start seeing charges on refunds. The vendor not only didn't get paid but now they get charged.

Mark
#clickbank #policy #refund
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  • Profile picture of the author GordonJ
    Originally Posted by Mark Singletary View Post

    Even though I received this a little while back, I was just cleaning out some email and noticed this new refund policy from CB.


    I know a lot of people have left CB due to their quick to refund attitude, but I would imagine even more will leave once they start seeing charges on refunds. The vendor not only didn't get paid but now they get charged.

    Mark
    Those who have left CB, where did they go?

    Do you think the furture WF, will become an alternative to CB, or will JVZoo, WarriorPlus pick up these CB dropouts. OR, is there something out there, yet unknown, or at least not saturated where one may go to offer affiliate products?

    Thanks in advance.

    GordonJ
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    • Profile picture of the author yukon
      Banned
      Originally Posted by GordonJ View Post

      Do you think the future WF, will become an alternative to CB, or will JVZoo, WarriorPlus pick up these CB dropouts.

      Future?

      The future of Warrior Forum doesn't look promising when they can't afford to support paying members today (right now).
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      • Profile picture of the author GordonJ
        Originally Posted by yukon View Post

        Future?

        The future of Warrior Forum doesn't look promising when they can't afford to support paying members today (right now).
        Well, you have a valid point. But, those issues will get resolved, when the WF transitions from what it is, to what it will become.

        To paraphrase Bobby Kennedy, "Some see things as they are and ask why? I see things as they could be and ask, why not?"

        I think the shakedown is finally arriving, and next year's WF won't look like the one from the last 17 years. And hopefully in a good way.

        GordonJ
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      • Profile picture of the author Mark Singletary
        Originally Posted by yukon View Post

        Future?

        The future of Warrior Forum doesn't look promising when they can't afford to support paying members today (right now).
        You're right these sorts of things shouldn't slip through. But they do - in every company. Mistakes get made. Things fall through the cracks.

        But I think Gabriel has put a lot of effort into trying to resolve a lot of problems and make the place better for all so I'm sure it will be addressed by those that can fix it.

        Mark
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        • Profile picture of the author yukon
          Banned
          Originally Posted by Mark Singletary View Post

          You're right these sorts of things shouldn't slip through. But they do - in every company. Mistakes get made. Things fall through the cracks.

          But I think Gabriel has put a lot of effort into trying to resolve a lot of problems and make the place better for all so I'm sure it will be addressed by those that can fix it.

          Mark


          I don't agree, and in both cases (links above) a free mod has responded multiple times while no admin has shown any sign of existing in those threads.

          Gabriel, is busy with trying to generate traffic over at Freelancer ($25,000 contest) and sell 10 WSOs a week.

          There's no business support priorities for paying Warrior Forum members.

          It's leaving a bad impression. This isn't how a normal business operates.
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          • Profile picture of the author GordonJ
            Originally Posted by yukon View Post

            I don't agree, and in both cases (links above) a free mod has responded multiple times while no admin has shown any sign of existing in those threads.

            Gabriel, is busy with trying to generate traffic over at Freelancer ($25,000 contest) and sell 10 WSOs a week.

            There's no business support priorities for paying Warrior Forum members.

            It's leaving a bad impression. This isn't how a normal business operates.
            Wells Fargo?
            TRUMP?

            MYLAN>
            zENEFITS....AND 1001 OTHER normal companies. Considering the size of members here, the number of staff, and the changes, I think it is doing an overall "best it can", with some things falling through the cracks.

            One thing, though, there is never a shortage of snarky posters, negative nellies, snide ley whip0lashes here...

            I just wonder, with everything so wrong, why do you remain? No need to answer.

            I don't want your NORMAL response.

            GordonJ
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    • Profile picture of the author agmccall
      Originally Posted by GordonJ View Post

      Those who have left CB, where did they go?

      Do you think the furture WF, will become an alternative to CB, or will JVZoo, WarriorPlus pick up these CB dropouts.

      GordonJ
      I would hope. Although sites like jvzoo and warriorplus have been in a position to take a lot of vendors from clickbank, but they remain dedicated to only MMO, and IM market/niche. if a company would position themselves to market all the niches clickbank has you would probably see a large migration

      al
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      • Profile picture of the author JohnMcCabe
        Originally Posted by agmccall View Post

        I would hope. Although sites like jvzoo and warriorplus have been in a position to take a lot of vendors from clickbank, but they remain dedicated to only MMO, and IM market/niche. if a company would position themselves to market all the niches clickbank has you would probably see a large migration

        al
        I've noticed that myself. I went looking at both WP and JVZoo, and the offerings outside the MMO niche were pitiful, both in number and quality.

        And some people wonder why new folks get the idea that the only way to make money online is to promote products about making money online.

        When Clickbank came on the scene, they filled a valuable role. They offered a way for sellers who wouldn't qualify for merchant accounts a way to take credit cards. As the online marketplace matures, it and sites like WarriorPlus and JVZoo still fill the role of middleman in processing payments.

        Since Clickbank is technically a reseller rather than a payment processor, they have to stay in the good graces of their bankers. They did this by avoiding chargebacks with a liberal refund policy. Since their position in the middle meant they got paid anyway, they allowed affiliates to buy through their own links. As is usual in this space, both practices were abused.

        When CB takes any kind of step to mitigate the abuse, or cover their own expenses, vendors raise cain about how CB is screwing them over. If you have so many refunds or so little margin that a $0.50 or $1.00 fee is going to ruin you, you may be in the wrong business. They are still not charging for refunds by the worst abusers -- those who buy and refund the same day.
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        • Profile picture of the author NetMan
          Originally Posted by JohnMcCabe View Post

          When CB takes any kind of step to mitigate the abuse, or cover their own expenses, vendors raise cain about how CB is screwing them over. If you have so many refunds or so little margin that a $0.50 or $1.00 fee is going to ruin you, you may be in the wrong business. They are still not charging for refunds by the worst abusers -- those who buy and refund the same day.
          While that makes a lot of sense, of course abuse must be somehow eradicated but there are certainly other ways than making again the 'good-guy' paying for the bad one. They are in a position they know they can take advantage of to impose this kind of fee-theft to small business owners who have no power. Ah, of course, apparently, it's for a good cause... Yeah, right...

          I do not deal with CB for many years, almost since the beginning in fact because I did not appreciate their book-keeping commissions-theft policy. I do not have any refunds but once in a while like the majority, and I'm still sure I'm in the right business when that happens. Nevertheless I still believe this kind of imposed fee to huge crowd who feel have no other choice, to be totally abusive and I would certainly quit right there too, if I was still using them. One thing's for sure I will NEVER ever use, nor buy anything from them again.

          Andy
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    • Profile picture of the author nicheblogger75
      Originally Posted by GordonJ View Post

      Those who have left CB, where did they go?

      Do you think the furture WF, will become an alternative to CB, or will JVZoo, WarriorPlus pick up these CB dropouts. OR, is there something out there, yet unknown, or at least not saturated where one may go to offer affiliate products?

      Thanks in advance.

      GordonJ
      They already have become an alternative to Clickbank. There are loads of great affiliates on those platforms. Hundreds of vendors have left Clickbank to launch on other platforms, especially those in the "biz opp/mmo" niche.

      Also, there are even more networks popping up as we speak.

      JVShare came out a while ago, and yesterday I learned that they have merged with PayDotCom (remember them?), to become a new version of PayDotCom.

      I checked them out yesterday as I got an email because I was already a member of both JVShare and PayDotCom.

      What's cool about this platform is that there are no transaction fees for vendors. 100% free to list products and zero transaction fees. The way they plan to produce income is to promote products like "Product of The Day."

      I rather like this idea because I was never a fan of networks that get a cut of each sale AND then promote the products as affiliates as well. However, that is standard in the industry, so you just have to deal with it.

      I think it's refreshing, however, to see an affiliate network that is not planning to "double dip," so to speak.
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      • Profile picture of the author GordonJ
        Originally Posted by nicheblogger75 View Post

        They already have become an alternative to Clickbank. There are loads of great affiliates on those platforms. Hundreds of vendors have left Clickbank to launch on other platforms, especially those in the "biz opp/mmo" niche.

        Also, there are even more networks popping up as we speak.

        JVShare came out a while ago, and yesterday I learned that they have merged with PayDotCom (remember them?), to become a new version of PayDotCom.

        I checked them out yesterday as I got an email because I was already a member of both JVShare and PayDotCom.

        What's cool about this platform is that there are no transaction fees for vendors. 100% free to list products and zero transaction fees. The way they plan to produce income is to promote products like "Product of The Day."

        I rather like this idea because I was never a fan of networks that get a cut of each sale AND then promote the products as affiliates as well. However, that is standard in the industry, so you just have to deal with it.

        I think it's refreshing, however, to see an affiliate network that is not planning to "double dip," so to speak.
        Do you have a product on this new platform? Thanks for the heads up, I'll give it a look.

        GordonJ

        PS. All signed up and ready to promote.
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        • Profile picture of the author nicheblogger75
          Originally Posted by GordonJ View Post

          Do you have a product on this new platform? Thanks for the heads up, I'll give it a look.

          GordonJ

          PS. All signed up and ready to promote.
          No, I don't, but I am working on one now that is going to launch there in a few weeks. I was going to launch it elsewhere but I want to give them a shot.

          With no transaction fees I figure why not give it a chance?
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  • Profile picture of the author IGotMine
    Those who have left CB, where did they go?
    Are you serious?

    I gave CB the boot five or six years ago...haven't missed it once.
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    • Profile picture of the author GordonJ
      Originally Posted by IGotMine View Post

      Are you serious?

      I gave CB the boot five or six years ago...haven't missed it once.
      It would be nice, if only for ONE time, you actually answered the question. Where did you go?

      GordonJ
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  • Profile picture of the author kazimuhith
    Are serious? I mean Clickbank has been very lenient on issuing refunds. But charging vendors for refunds takes this to a new level... worrying times indeed...
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  • Profile picture of the author Discover Ecommerce
    Industries change and people need to adapt. People will always purchase products, and the online industry will need to adapt to figure out how to get our products in front of them.

    I think CB along with other companies like WF and JVZoo made it very easy for sellers to get their products sold by others. Maybe during this transition it would be a great time to figure out other means of generating traffic.

    There will always be a solution, the hard part is figuring it out early.
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  • Profile picture of the author mostCPA
    I think the all big affiliate network like CJ, CB, ...etc deal with only USA users.
    and ignore the others.
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    • Profile picture of the author Mark Singletary
      Originally Posted by mostCPA View Post

      I think the all big affiliate network like CJ, CB, ...etc deal with only USA users.
      and ignore the others.

      As far as ClickBank goes, that's not true. They accept most countries in the world. There may be a few exceptions but the approved country list is long.


      Mark
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  • Profile picture of the author mostCPA
    okay, create 1 account when you are located in USA, and another one from any country in Asia, India, middle east or Africa.
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  • Profile picture of the author mrdeflation
    Everyone I know who left ClickBank went to SoftwareProjects/BuyGoods or whatever else they are calling themselves these days
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  • Profile picture of the author DanielBlue
    CB should charge even more. Maybe paying for a refund will make some of the s**t products disappear
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  • Profile picture of the author tinytimsmith
    One thing that is very apparent through many affiliate marketers I work with, is getting a refund on a CB product is WAY more difficult now then what it used to be even six months ago even.
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  • Profile picture of the author NetMan
    Originally Posted by Mark Singletary View Post

    Even though I received this a little while back, I was just cleaning out some email and noticed this new refund policy from CB.


    I know a lot of people have left CB due to their quick to refund attitude, but I would imagine even more will leave once they start seeing charges on refunds. The vendor not only didn't get paid but now they get charged.

    Mark
    The kind of fee-theft that goes along with the 'Bank' word part of their name.

    Andy
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  • Profile picture of the author Melody
    I have more than 25 years experience in the payment processing industry, and most companies are charged a fee by their processor to handle a dispute or a refund.

    Disputes are VERY expensive - sometimes as high as $10 - and true chargebacks can run $35 or more.

    This is why ClickBank has always been quick to refund - because if not, they would be getting hit with the above fees and ultimately - so would you, the product vendor.

    They have to respond to every complaint and refund request to make sure that these fees don't get generated.

    If you truly understood how credit card processing works and the real fees involved - you would realize that CB is a bargain and that the new fee is probably just covering their costs...barely.

    Melody
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