17 replies
Hi There,
This is my first post in this forum.

I started my Social Media Marketing Agency 8 months ago and I have had 2 clients now take the ads and campaigns I've created which were very successful for them and cancel my service. Both have charged back 6 months worth of service and I need help recovering the money. Does anyone know a good agency that knows how to collect now something like this? Could you guys help me out?
#recover
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  • Profile picture of the author mandir1018
    I had the exact thing happen to me with several of my clients. The credit card companies always seem to go in the cardholders favor and I didn't know how I could get the money back for the services I provided and was contracted for. After doing some research, I was able to find the perfect company to help me.
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    • Profile picture of the author mostCPA
      This is the important part:
      1- Use a Name that Customers Will Recognize
      2- Consider having them sign an agreement prior to starting a project.
      3- Be as Detailed as Possible

      regarding the second point:
      the contract should clearly outline which services you will provide. When customers sign the contract, they are, essentially, agreeing to having their credit card charged for your services.

      Having an agreement with customers acts as a safeguard, so if a charge is disputed, you have proof that the customer agreed to purchase your services.
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  • Profile picture of the author Laksh
    Heard of this in Pat Flynn's podcast ... see if this is something that you are looking for - https://www.allgravy.io
    Here is the link to his podcast, if u need to listen in before reaching out to them - https://www.smartpassiveincome.com/p...s-lets-fix-it:
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  • Profile picture of the author crackhouse
    have you tried using Payonner to take payments?
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  • Profile picture of the author Steve B
    Originally Posted by wficka52 View Post

    Could you guys help me out?



    Of course you had your clients sign a contract outlining exactly what you would do for them and what they would pay you for your work. It would have included a time frame for performance and deliverables on your part.


    Take your contract and proof that you performed the work as outlined to an attorney and he/she will be able to advise you on how to proceed.


    Steve
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  • Profile picture of the author wficka52
    I have the contract with the clients but they just don't care nor will they pick up the phone to discuss. I have spoke with my attorney but was going to charge me an arm and a leg to recover and suggested a collection agency. Does any one know of one?
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    • Profile picture of the author DWolfe
      Originally Posted by wficka52 View Post

      my attorney suggested a collection agency. Does any one know of one?
      Use google search to find a collection agency in your area. Since we do not know where you are. Would a local collection agency want to deal with a customer 1000 miles away.
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      • Profile picture of the author mandir1018
        I did a google search and a lot of them wanted me to pay up front to get my money back or wouldn't take on my accounts. I finally found one and they didn't charge me anything unless they recovered and were willing to work anywhere I needed them. Check out Accounts Receivable.com
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    • Profile picture of the author Steve B
      Originally Posted by wficka52 View Post

      I have spoke with my attorney but was going to charge me an arm and a leg to recover and suggested a collection agency. Does any one know of one?



      My guess is, the attorney you spoke with did you a favor. He/she recognizes that:
      • your case doesn't have a chance in court given what he's seen
      • it's not worth his time and effort for the amount of money that's in dispute
      • the legal fees will cost you more than you will ever reclaim
      Collection agencies are all over the world and since you can easily find them online, you need to do your own homework based on where you live.


      Steve
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      Steve Browne, online business strategies, tips, guidance, and resources
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      • Profile picture of the author OptedIn
        Originally Posted by Steve B View Post

        • your case doesn't have a chance in court given what he's seen
        • it's not worth his time and effort for the amount of money that's in dispute
        • the legal fees will cost you more than you will ever reclaim
        You are 3 for 3.
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        "He not busy being born, is busy dying." - Bob Dylan • "I vibe with the light-dark point. Heavy." - Words that Bob Dylan wishes he had written.

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  • Profile picture of the author yukon
    Banned
    Always hold the keys to the core of the project, otherwise you'll end up creating WF threads like this one.

    If you didn't lose any out of pocket money (expenses), I'd move on because that lawyer is going to get any money you're awarded or worse, cost you more money and wasted time If you lose in court. Good luck not getting counter sued.
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  • Profile picture of the author Triple 888 SEO
    In the future set up a standing order or direct debit into your bank account. Charge backs are not possible with these systems. Also most banks will not charge you for this type of service. Taking any payments with PayPal are just too great a risk with any business.
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  • Profile picture of the author rhinocl
    It sounds like it may be theft of services- go to your local DAs's office and see if they have enough to prosecute.
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    • Profile picture of the author OptedIn
      Originally Posted by rhinocl View Post

      It sounds like it may be theft of services- go to your local DAs's office and see if they have enough to prosecute.
      You're not really serious about this, are you? I doubt he will feel any better when he is laughed off of the premises.
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      "He not busy being born, is busy dying." - Bob Dylan • "I vibe with the light-dark point. Heavy." - Words that Bob Dylan wishes he had written.

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  • Profile picture of the author crackhouse
    how can they charge back 6 months of service? PayPal only allows chargeback on 90 days. Did you bill the entire 6 months at the end of the cycle??? That's ridiculous.

    Client led businesses are terrible. Let that be a lesson to you. You want customer led businesses - customer pay up front.
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  • Profile picture of the author RogerV
    Are you getting contracts signed?

    If you have e-signed contracts, and can provide these to the credit card company, the chargebacks should not be happening in the first place. Also, you can get deliverables signed i.e. if you do a website and get an e-signature with each payment-milestone, only the unsigned one should be able to be charged back.

    Full disclosure: I have a horse in this race - Wordpress [shortcode] style e-signature - https://swiftcloud.ai/support/onboar...onic-signature

    ALSO - you might want to take this up with the labor board; California for example has a lot of protections for freelancers to help with this sort of thing.
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