How important are face to face meetings with clients for a B2B lead company?

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Hi there! Long time lurker, first time poster. I'm planning to start up a B2B lead company with a friend and looking for a little advice. We both have finance/insurance backgrounds, so our plan is to start off generating life insurance leads and selling them to brokers. Generally this kind of lead is around £40-45 per enquiry. Later we'll want to move into other sectors and sell other kinds of leads.

My question, to both lead companies, and companies that buy their leads, is how important are face to face meetings? My friend and I will be working together remotely and meeting up face to face is going to be difficult from opposite sides of the country. From your experience, do lead companies and clients usually meet face to face before making an agreement? If so are these meetings generally done at the client's workplace? Are follow-up 'check-in' visits then expected? Or is it generally just a case of speaking to someone on the phone and agreeing a price by phone or email, and never actually meeting the client face to face?

Any advice would be greatly appreciated. I'm an optimist, and hoping that face to face meetings aren't really necessary, whereas my friend thinks we're going to have to constantly travel the country to meet prospective and existing clients.

Tl;dr: Lead companies, do you visit your clients? Firms physically buying leads, do your lead suppliers physically visit you? How commonplace are in-person meetings between supplier and client?

Thanks for reading!
#b2b #clients #company #face #important #lead #meetings
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  • Profile picture of the author OptedIn
    Originally Posted by StartingUp View Post

    I'm an optimist, and hoping that face to face meetings aren't really necessary, whereas my friend thinks we're going to have to constantly travel the country to meet prospective and existing clients.
    I don't see where a face-to-face meeting is required for success in this business model. No one is interested in your wardrobe, social skills or glad-handing.

    The only thing that matters is the quality of your leads and your business ethics.

    Good luck.
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  • Profile picture of the author Obermair
    At the price point you are targeting for B2B clients, face to face is not necessary. Companies will be interested in how solid your leads are. I did software implementation consulting for Fortune 1000 companies. Quick one of reports and interfaces never required more than a quick email introduction (we leveraged our network for gigs), but once we joined worked on deals $100K and up, they wanted to know us since we now could really impact their business and the meetings were face to face.

    This makes sense for you as well. If you are traveling around the country to close a $5K deal, and the cost of travel is $1K then you are killing you margin. Why do I say "killing" - because for each sale you close you will probably visit 3-4 prospects. Suddenly your customer acquisition cost is $3-4k for a single $5K win. Crappy model. For $100K deals and up, I gladly build the relationship.

    Best of luck!
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