Lately my cell phone has been dying.
I would charge it, talk on it for a bit, then it dies.
Yesterday wandered over to the cell phone store. Instead of waiting in the huge line, I headed to the service desk. I'm waiting, an employee walks by and I let him know that I needed a battery.
Then he said the strangest thing...
"We don't carry batteries, try Radio Shack." Are you those even open anymore I wondered. Anyways...
Now, there was phone cases, stickers, headphones, even cell phone chargers, but no batteries.
Does this make sense? Or should I say cents. There's a saying...
"If it don't make dollars it don't make sense".
He pulled my battery out and said..."yup, shot" and continued walking.
I was about to leave and a girl asked if I've been helped. Explained that a man told me to go to Radio Shack.
She said..."I'll be right back."
Came back with a new battery. She said "you're all set" and was on my way.
How could the same store have 2 different responses? Simply...
Because one employee was ready to send me somewhere else and one was about customer satisfaction.
Now here's 2 quick lessons...
1-Do you go above and beyond for customers?
If you can keep customers satisfied, then do it.
It was a cell phone store, they had batteries. It was an easy fix.
2-Are you sending business away. Maybe not telling people to go somewhere else, but may be doing that without realizing it.
Look at my story. I needed a cell phone battery, I was in a cell phone store and they didn't carry it.
Are there services or products that are a perfect compliment to your existing products-services?
I bet if you think on that today, you can come up with at least one product or service that could easily put extra cash in your pocket.