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I hate customers who gave this response...

by Joseph Then
9 replies
I don't know about you but I hate it when I have customers who gave lame threats like:

"I'll report you to BBB, forums, message boards, etc."
or
"I'll call my lawyer/attorney"

Do you? Frankly, I'm not really that scared of their threats and sometimes I really want to email them and say "Go report, then"

But then, I have to honor the refund but if I do it seem to show them that I am scare of them or that their threatening works.

Do you hate this type of response?
#customers #gave #hate #response
  • Profile picture of the author jlgbuss
    Something similar happened to me a few months ago.

    See, there will always be this kind of customers... a pain, of course, but I just handle them by ignoring their threats.

    If they ask for a refund I refund them.

    If they just threat me with a forum post or something else I send a polite pre-written email where I apologize for any inconvinence my porduct or web may have caused to them.

    And I just go on. don't go into any discussion, its not worth it.

    Just my point of view.

    Regards,
    Jose
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    • Profile picture of the author davezan
      Originally Posted by jlgbuss View Post

      Something similar happened to me a few months ago.

      See, there will always be this kind of customers... a pain, of course, but I just handle them by ignoring their threats.

      If they ask for a refund I refund them.

      If they just threat me with a forum post or something else I send a polite pre-written email where I apologize for any inconvinence my porduct or web may have caused to them.

      And I just go on. don't go into any discussion, its not worth it.

      Just my point of view.

      Regards,
      Jose
      I do almost exactly like that, except I block some of them afterwards if I find a
      few to be "serial offenders". Deep inside I shouldn't apologize if I really did not
      do anything wrong, which is unfortunately subjective sometimes, but I figured
      I'd rather not give them any plausible ground to show I wronged them in some
      way other than not meeting their expectations.

      Funnily I got some who complained afterwards they couldn't order from me and
      then made the same or similar threats. Those I don't reply to anymore, but I've
      learned to keep them just in case.
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      David

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  • Profile picture of the author Stanley Tang
    yup. Just ignore them. Unless of course you actually didnt infringe on any laws or copyrights
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  • Profile picture of the author Joseph Then
    I think I want to highlight that it's important to tell the customers not to use lame threats.

    It's just that if we refund them and apologize, it may cause them to think that they can get anything they want just by threatening.

    Do you agree?
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    • Profile picture of the author davezan
      Originally Posted by Joseph Then View Post

      I think I want to highlight that it's important to tell the customers not to use lame threats.

      It's just that if we refund them and apologize, it may cause them to think that they can get anything they want just by threatening.

      Do you agree?
      I used to reply something like, "I'll really appreciate it if I'm asked nicely since
      I'm also a human being. Nonetheless, here's your refund." I get replies after.

      Out of curiosity, and based on my previous registrar experience, I decided to
      try a line like "I have refunded you, and I apologize for any inconvenience". I
      got fewer responses.

      Then I refined it with "I regret to see things don't work out, so I've refunded
      you. Please allow nth days." Well...I got even much fewer responses.

      Fewer responses to bother with, more time to attend to more important stuff.
      Sounds good to me.

      OTOH, there are few cases I don't refund either, especially if they exceed my
      refund period. I make some allowances, though, and it's case to case.

      But...I do keep all their communications. Might come in handy someday.
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      David

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      • Profile picture of the author Neil Morgan
        Someone once threatened to report me "to webmaster" as if this is some kind of Dungeons and Dragons game!

        It takes all sorts.

        Cheers,

        Neil
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  • Profile picture of the author TheRichJerksNet
    One of the problems is most of them do not even understand what it takes to get a lawyer or the cost involved. Fact is most real lawyers would not waste their time on some $40 or $50 product..

    I seen these many times and I ignore them, they are after all just empty threats. If you have a refund policy just refund it and then block them from your servers.

    James
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  • Profile picture of the author Chris Lockwood
    Most of these people probably wouldn't know how to file a report anyway. I would just ignore the email.

    I love when they demand to talk to my supervisor.
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