Providing Customers Satisfaction Guarantees & Warranties in Internet Marketing

7 replies
If you want to succeed in Internet Marketing and build a reputable trusted Brand/Company/Product you need to offer all your customers a 100% Customer Satisfaction Guarantee & Lifetime Warranty/Service. Now more than ever customers have plenty of avenues to buy products and services. The competition is massive and fully saturated. How will your products and services stand out above all others? The answer is Customer Service, Quality Built Products that offer Lifetime warranties & support, offering unlimited revisions, offering 100% Satisfaction Guarantees. These are the staples of a great Brand/Company image. You build empires on providing not only premium well designed products but also earn the customers trust with support that ensures all the customers needs are addressed.

If you stick to providing as much value per dollar your company's reputation/brand will spread like wildfire through Word of mouth(FREE ADVERTISING). The greatest marketing.

Most importantly practice good business because at the end of the day scam artist, con men, fake gurus, and shady companies will fail horribly and once your reputation/good name is gone it is gone for good. Enrich & embetter customer's lives and you will be forever Golden.

These simple steps will quickly get your Business to stand out from the masses because you go the extra mile to provide customer service/satisfaction and adding a lifetime warranty to a quality built product does sell them quickly and gain you word of mouth advertising from customers.
#customers #guarantees #internet #marketing #providing #satisfaction #warranties
Avatar of Unregistered
  • Profile picture of the author sgalla414
    Great advice for anyone getting into IM. SO much competition like you said and this is one small way to get peoples attention that not everyone who is in IM might think of or see as something favorable to offer their customers.
    {{ DiscussionBoard.errors[11524188].message }}
  • Profile picture of the author Jeffery
    Originally Posted by DURABLEOILCOM View Post

    If you want to succeed in Internet Marketing and build a reputable trusted Brand/Company/Product you need to offer all your customers a 100% Customer Satisfaction Guarantee & Lifetime Warranty/Service. Now more than ever customers have plenty of avenues to buy products and services. The competition is massive and fully saturated. How will your products and services stand out above all others? The answer is Customer Service, Quality Built Products that offer Lifetime warranties & support, offering unlimited revisions, offering 100% Satisfaction Guarantees. These are the staples of a great Brand/Company image. You build empires on providing not only premium well designed products but also earn the customers trust with support that ensures all the customers needs are addressed.

    If you stick to providing as much value per dollar your company's reputation/brand will spread like wildfire through Word of mouth(FREE ADVERTISING). The greatest marketing.

    Most importantly practice good business because at the end of the day scam artist, con men, fake gurus, and shady companies will fail horribly and once your reputation/good name is gone it is gone for good. Enrich & embetter customer's lives and you will be forever Golden.

    Unlimited Revisions?

    Absolutely unreasonable if you expect to make a profit simply because some clients and even competitors will without end make unlimited and unreasonable requests.

    Historically, freelance copywriters, coders and graphic artists have lost significant money, if not all profit, by overwhelming requests for unlimited revisions beyond the agreement's scope.

    Have you personally ever created a product or support project and offered unlimited revisions?
    Signature
    In the minute it took me to write this post.. someone died of Covid 19. RIP.
    {{ DiscussionBoard.errors[11524264].message }}
    • Profile picture of the author palmtreelife
      They might lose all profit on a project once in a while, but they would gain many more projects because of the safety net in place for new clients to take a risk on them. The majority of the time, if you're as good as you advertise you are, clients do not require more than a couple revisions.

      I think it's a matter of the gains vs the losses in the big picture.

      This holds true for the 100% money back guarantees. Businesses technically lose money when they need to refund 100% of the payment, but they will gain much more business because customers feel safer taking the risk on that product...the "nothing to lose" psychology.
      {{ DiscussionBoard.errors[11524268].message }}
  • Profile picture of the author Jordan Pugh
    I agree 100%
    {{ DiscussionBoard.errors[11524545].message }}
  • Profile picture of the author Randall Magwood
    I absolutely agree that offering and honoring money back guarantees can boost sales - and even sometimes stimulate referrals. What are some ways that you take this idea to the next level and offer guarantees for service businesses?
    {{ DiscussionBoard.errors[11524668].message }}
    • Profile picture of the author Jeffery
      Originally Posted by Randall Magwood View Post

      I absolutely agree that offering and honoring money back guarantees can boost sales - and even sometimes stimulate referrals. What are some ways that you take this idea to the next level and offer guarantees for service businesses?

      We offer no additional guarantees to service businesses. Everyone receives the same guarantee.
      Signature
      In the minute it took me to write this post.. someone died of Covid 19. RIP.
      {{ DiscussionBoard.errors[11524679].message }}
  • Profile picture of the author DURABLEOILCOM
    If you offer a premium quality product or services then you don't really have to worry about customers having to use your warranty/money back/customer service. It is all about making your customer feel safe buying from your business, keep in mind there are plenty of other companies they can buy from.
    {{ DiscussionBoard.errors[11525638].message }}
Avatar of Unregistered

Trending Topics