I've developed a very bad habit of doing excessive online shopping, and, I've encountered all types of online stores. If need information about a product and I can't find the Live Chat option or I feel that there's no means of instantly getting in touch with customer support, majority of the time I end up abandoning the online store.
From what I've experienced, I feel that businesses that haven't integrated 'Live Chat', could be losing potential customers on a daily basis.
Still have doubts? Below I've rounded up the top benefits of using Live Chat for your websites and eCommerce stores.
- Engage Your Users in Real-Time
- Enhance Your Pre-Sale Strategy
- Optimize and Shorten Your Sales Funnel
- Improve The Customer Experience
- Provide Instant Support
Share your thoughts.