More Businesses Should Start Using Live Chat

I agree that they are worth having but in my experience most websites/businesses dont have the resource to manage them. The business needs to have the diciplne to have someone online, trained and knowledgeable otherwise they can do more damage than good in my view.

You can download a free facebook chat plugin and it works better than anything I know on the market. You can send a message and I'll receive it within minutes on my computer or phone.

My best conversions have come from live interaction with a potential client. Facebook messenger for facebook comments and post replies and live chat plugin for my landing pages is a sure winner.

I have also seen the live chat used by a large travel agency to great effect. The staff work on their day to day tasks and monitor the chat in order to quickly answer any questions from visitors - absolutely gold!

What i have found is : Visitor coverts into client in first 40 Seconds of interaction. If you respond him quick and to the point. He is going to give you money in long run. so yes live chat helps alot in conversions.

I actually disagree. I find live chat one of the most annoying features on websites alongside with desktop notifications. Maybe I'm just getting old but I find it a huge turnoff having to close so many requests before getting to the actual information.

We just had a conversation about this in our Facebook group. For the most part, people agree that you get more conversions with Live Chat but that it is extremely time consuming, having to monitor it constantly. They all agree that phone calls convert better and take far less resources to man.

In the end, you need to figure out if the time is worth it in your particular niche. You only have to answer the phone when it rings, whereas you have to monitor chat all day long. Of course, if you are selling internationally, chat is the only answer because people will not want to make expensive international calls to you.

If you add a Live Chat icon to your website, it is very important to understand what expectations this gives your audience.

Here are some interesting comments found online:
(https://www.superoffice.com/blog/live-chat-statistics/)

A lot of the businesses that you think are using live chat aren't.

With AI and Machine Learning now, bots can seem like real people.

I have a couple businesses that use bots and I can guarantee you that you wouldn't know you were talking to a bot.

IBM Watson...Dialogflow, just a couple of the platforms you can use.

We use Dialogflow which uses Google's Platform. The bot uses Machine Learning and grows up the longer it's in use.

We use voice bots and typed bots (for a better word).

Anyways...

it's a great thing to offer a business if you take the time to learn the platform. Learn how to create bots and you can make a fortune.

Dialogflow bots can also be used with Messenger.

Obviously, I'm not affiliated with Dialogflow as it's owned by Google. But take a look at it if you're interested. Some of the biggest companies in the world use it for "live" bots.

https://dialogflow.com/

Beats DeadChat, I guess.

Here's where specters in the masheen compete with people got nuthin' to say for the chance to win zero prizes of no frickin' value whatsoevah.

Main thing is ... max discourse kisses sweet between like minds, rest is jus' random datin' rompin' high on minimal consequence.

"Can we add you to our channel?"

"Not if you gonna sh*t crapola MY WAY on a Timesink-the-hell-outta-Moi ticket, THANKS."

Natchrlly, most Way Tech Meetup aids don't say it zackly this way -- but once you sucked into their Noplacehole BLEEP BLEEP BLEEP slavesocket, likely 'tis only then how you figure what CONVENIENCE means.

Nowan listens anyways.

How many conference calls you been on where any kinda ability to confer after the event is kinda same as if nuthin' evah happened?

"Yes -- but I recall specifically telling you about THE VISION!"

"Plus also I recall wonderin' what smack you on or BY WHICH minor daemon FROM BEYOND you been ('POSSESSED' is a trope here, so forgive Moi) SAVED FROM YUSSELF."

tbh I prefer my blancmance marzipan disasters dead at my feet steada lost off in TECH MEETUP = INSTANT COMMUNION schwango.

Problem with that?

Gotta be glad I ain't immunizin' nowan's kids against a whole buncha killah diseases.

I may be an angel, but I got a refrigeratah of kinda cheese an' beer an' stuff to maintain.

Plus ... Arnie is always free for a pec shot gonna transform ANYTHIN'.

As marketers, we have a skewed perspective.

Like pop-ups - hate them personally, but use them commercially.

Because they work.

With everything going to "satisfy me immediately", I think a chat bot would work until you could get to the customer yourself and start interacting with them.

Actually, it has been, "satisfy me immediately" for a while now...☺


If a site has a "FAQ" section, that may preclude the need for a live chat.

So true.
I have a website with a live chat connected, and conversions have increased 35% in the last 6 months.
Definitely worth it

Another point, I think many miss but shouldn't, is that your live interaction chat should be part of your demographics for your particular niche or product. The question is, is my target traffic looking for quick help in order to buy or are they more likely to be independent and navigate to the page(s) of interest and then decide?

Understanding how your target converts is just as important as targeting.

No one solution is a good fit for every business. Solutions need to be custom fit to any business and optimally an outcropping / evolution from their own marketing leaning, experience and strengths.

Given the features of Facebook's MESSENGER and (1) how it can be automated and (2) how seamlessly it can be integrated to BOTH websites and SMM free and paid campaigns, I don't understand why people would WASTE money on other options....

They are just looking for value. Old stale value is fine too.
I still use Google search and it's pretty much that same
over the past two decades.

Through interaction you detailed, you can learn 10X more about your customers.

Live Chat is a must for businesses but there are few things you should consider:

1. Offering live chat means customers will expect quick reply and 24/7 availability.
2. This could increase the load on chat agents, so you will need a team for this

Keyword based autoresponder app actually provide exactly the same benefits. But all done automatically. User text you keyword and an app reply with predefined answer (text. url. video etc) No need to spend time and resources


Keyword based marketing apps / bots works 24/7 and do not require chat agents