I first write them an email to make sure it isn't an accident. Most don't reply, one replied that he wasn't going to pay.
What now? This must be happening at least occasionally to everybody who is selling on the internet. I never knew it's so easy for customers to defraud companies on the internet by credit card.
I will now insert interest for any payment delays into my terms and conditions; that should generate a little bit more pressure. Other than that, I'm looking for debt collectors and debt collection lawyers. The sums are quite small and my customers are from several different countries, which makes this a bit more challenging.
I would love to hear how you guys are proceeding in cases like these.
Also, can you recommend any debt collectors or attorneys? Any general advice or resources?