Google My Business Reviews

21 replies
Hi

I got few bad reviews from people that i dont even know. No comment. Only 1 star. I asked google to remove it but they said that the review is not against google policy so it has to stay. What should i do?
#business #google #reviews
  • Profile picture of the author agmccall
    Originally Posted by floorsandingdublin View Post

    Hi

    I got few bad reviews from people that i dont even know. No comment.
    Could you tell us what is meant by "No Comment" after stating you do not know the person/persons leaving the review

    al
    Signature

    "Opportunity is missed by most people because it is dressed in overalls and looks like work." Thomas Edison

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    • Profile picture of the author IGotMine
      Originally Posted by agmccall View Post

      Could you tell us what is meant by "No Comment" after stating you do not know the person/persons leaving the review

      al
      I think it means they didn't write a review, just gave a star rating.
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    • Profile picture of the author Llani Kawenga
      Oh sorry to hear that. So it was on Google your bad reviews not fb or any other platform? If it was fb you could delete and block them. Shame you couldn't do that with google
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      • Profile picture of the author IGotMine
        Originally Posted by Llani Kawenga View Post

        Oh sorry to hear that. So it was on Google your bad reviews not fb or any other platform? If it was fb you could delete and block them. Shame you couldn't do that with google
        If the business in question could delete bad reviews then the review process would be a farce and serve no real benefit to potential customers.
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        • Profile picture of the author Llani Kawenga
          I understand that of course but if your getting bad reviews for it seems no real reason that's a problem. I have however seen good honest marketers get bad reviews also. So I guess just have to wear it then
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  • Profile picture of the author supershoesclub
    I am so sorry to hear that. maybe u can ask good if u can contact the member to delete it.
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  • Hi

    I have 1 star review from Mustafa. I havent got a clue who is it. I have another window cleaning business where i have 3 x 1 star reviews just the star, no details. I used to have my rating at the bottom of adword ads, but i had to remove it because it looks bad with three 1 star reviews. I have few 5 star but all together with the 1 stars reviews i am only up to 3 star. All reviews on google my business.
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    • Profile picture of the author Khemosabi
      Originally Posted by floorsandingdublin View Post

      Hi

      I have 1 star review from Mustafa. I havent got a clue who is it. I have another window cleaning business where i have 3 x 1 star reviews just the star, no details. I used to have my rating at the bottom of adword ads, but i had to remove it because it looks bad with three 1 star reviews. I have few 5 star but all together with the 1 stars reviews i am only up to 3 star. All reviews on google my business.
      One thing you can do, is reply to those 1 star reviews. Simply state that you were not aware of any unsatisfactory service and if they would please contact you a.s.a.p., you'd love to rectify it right away! You can also state that you are not aware of who they are due to no complaints filed with your staff... and so on.

      Keep it friendly, never snarky. When people see a low star review, they wonder why. It's always best to reply right away. It shows you're dedicated to customer service, willing to fix any problems and that you're paying attention.

      You should also reply to the high reviews, too. Show gratitude for the rating.

      ~ Theresa
      Signature


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  • Profile picture of the author RUmediahouse
    Banned
    [DELETED]
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    • Profile picture of the author DABK
      Do you ask for reviews? The only way to deal with these is to have good reviews. Which means happy customers. Do you have happy customers? If yes, you should be able to get good reviews.
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  • Profile picture of the author Alex Gramm
    You know what, never mind.
    My friend owns restaurant and he got a lot 1-star reviews with comments. He was unhappy and he was thinking what he does do next.
    But it is time wasting. There will always be those who dislike your business without any reason.
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  • Try to get more 5 star reviews from others, they will outweigh the negative, one star reviews. There's really not much else you can do on your end other than trying to get those people (who left the 1 star rating) to remove their review.
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  • Profile picture of the author ankitseosharma
    You can reply from your business profile to the user - "why he/she give you 1 star?
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  • Profile picture of the author sushmitha gowda
    Better to contact that person and resolve the issue and ask them to delete that message.
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  • Thanks for all your replies.

    Now, I have few ideas how to deal with it
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  • Profile picture of the author xtrapunch
    Originally Posted by floorsandingdublin View Post

    Hi

    I got few bad reviews from people that i dont even know. No comment. Only 1 star. I asked google to remove it but they said that the review is not against google policy so it has to stay. What should i do?

    Floor Sanding Dublin

    Ask your customers to leave reviews for your business. You need more 5-star ratings to compensate for the negative review or rating. For each bad review, you need 10-50 good reviews. This way the impact of poor review will be very limited.
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    >> Web Design, Wordpress & SEO - XtraPunch.com <<
    Web Design & SEO Agency | Serving World Wide from New Delhi, India

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  • Profile picture of the author anish manoj
    Try To Get More Positive Review and it will automatically your start will increase
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  • Profile picture of the author Huda
    Originally Posted by floorsandingdublin View Post

    Hi

    I got few bad reviews from people that i dont even know. No comment. Only 1 star. I asked google to remove it but they said that the review is not against google policy so it has to stay. What should i do?

    Floor Sanding Dublin
    There is no other option. You can contact him who put that comment
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  • Profile picture of the author luciesmazanska
    Originally Posted by floorsandingdublin View Post

    Hi

    I got few bad reviews from people that i dont even know. No comment. Only 1 star. I asked google to remove it but they said that the review is not against google policy so it has to stay. What should i do?

    Floor Sanding Dublin
    that sucks there is almost nothing what you can do with that
    Signature
    ★★★★★
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  • Profile picture of the author Ettienne
    Originally Posted by floorsandingdublin View Post

    Hi

    I got few bad reviews from people that i dont even know. No comment. Only 1 star. I asked google to remove it but they said that the review is not against google policy so it has to stay. What should i do?

    Floor Sanding Dublin
    What you SHOULD do is STOP SPAMMING the forum.
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  • Profile picture of the author rkahn
    What you're looking for is reputation management. You should politely ask your delighted customers to review you. Gradually, as the positive review count increases, the adverse impact of the negative ones subsides.
    Signature

    Get killer content for your next project.

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  • Profile picture of the author jason86
    There is no other option. You can contact him who put that comment
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