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I have a problem with my digital products with Apple devices users!

by Eric grey
3 replies
I have a problem with my digital products with Apple devices users!

I'm running an online business to sell digital products; all download packages are compressed in zip format.

I don't have any experience with Apple devices, whether iPhone or MACOS, always dealing with android smartphones and MS Windows OS.

I noticed that many of my customers experience difficulties to unzip the digital packages they download after purchasing on my website. The main common thing between them all that they have an Apple device; they always mention something like "Finder" can't.....

I did create a MACOSX folder in the download package that contains duplicates for all package contents with all folders starting with "_" and files to begin with "._".

But I'm not sure that it is necessary to do this step as I understand that files like (JPEG, PNG, TXT, DOCX, and PDF) all can be opened with no problems on Apple devices.

What should I do from my side (Windows 10) while creating the download package to avoid any extraction problems on Apple devices?

Your help is appreciated!
#apple #devices #digital #problem #products #users
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  • Profile picture of the author professorrosado
    My answer may now be inadequate, but it is what I still do:

    I simply promote my software as "Windows and Mac running Windows Emulation".

    Until and IF I learn Abobe AIR (which runs on either OS without issue) I am happy with Windows and anyone who wants my software enough to emulate Windows on their Apple devices.
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  • Profile picture of the author savidge4
    Originally Posted by Eric grey View Post

    I have a problem with my digital products with Apple devices users!

    I'm running an online business to sell digital products; all download packages are compressed in zip format.

    I don't have any experience with Apple devices, whether iPhone or MACOS, always dealing with android smartphones and MS Windows OS.

    I noticed that many of my customers experience difficulties to unzip the digital packages they download after purchasing on my website. The main common thing between them all that they have an Apple device; they always mention something like "Finder" can't.....

    I did create a MACOSX folder in the download package that contains duplicates for all package contents with all folders starting with "_" and files to begin with "._".

    But I'm not sure that it is necessary to do this step as I understand that files like (JPEG, PNG, TXT, DOCX, and PDF) all can be opened with no problems on Apple devices.

    What should I do from my side (Windows 10) while creating the download package to avoid any extraction problems on Apple devices?

    Your help is appreciated!
    As a developer of ANY type be it web design, or PDF files or whatever else... you HAVE TO have a Apple device or 2 around for this very thing... At this point you need at the very least to borrow some ones, and work it out - OR as mentioned make it a d-load for Android and Windows.
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  • Profile picture of the author Eric grey
    Thank you savidge4!

    Can you clarify more how to make it a d-load for Android and Windows?
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