okay - this'll seem a little long but it has put me in a strange situation and I am still trying to figure this out and what to do about it.
The story: about 2 months ago, I had a problem with a membership site of mine and needed some work done. I had had previous help from a site mechanic/programmer and so I emailed him and asked him to take a look at it and see what he thought. He told me he could fix it right up - no problems and he'd do it because we had worked together in the past.
Fast forward 2 months: I logged into the members area a week ago to find that there had been a complete makeover. It looked awesomely sweet and had super graphics and lots of other cool toys and tricks. In a word - it was beautiful.
Now I have received an invoice for $750 for the work that this person did.
I didn't hire him. I didn't agree to pay him. All we discussed was him taking a look at it and fixing the one small problem and that was a gratis thing.
I want to be able to use the services of this person again and value their expertise and ability and like having their services available to tap into. If I tick them off, I'll have to go find someone new and we all know how long that can take.
I'm appreciative of the new stuff but to me this is like someone sneaking into your house and painting it while you are on vacation and then asking you to pay them for it.
So - on one hand, I want to be able to keep this person, but on the other hand, I didn't agree to hire them or pay them to do this work but now it's been done and they want money.
What would you do?
Awesome ideas Warriors and I want to personally thank everyone who chimed in. Here's what's going on...
We talked this afternoon on skype. His side of the story is that he fixed the little bug and then saw something else and fixed it, and then saw something else, and he just kept going... got carried away. There is a slight language barrier but I am pretty sure that once he did a few things he started to see how he could do several things and enhance the value.
He apologized. Several times.
I explained that we did not have an agreement, I was under no obligation to pay him, but that I was happy with the work. I also explained that anything like this in the future would result in ZERO payment unless there was prior authorization by email and agreement on a price.
He was aok with it. (he's really a nice guy and hard worker)
Then I Paypaled him $800.
Then I changed my passwords.