For the most part, I think there have been 2 main reactions to the problem:
1) Just let it go. They never would have purchased anyway, so you are really not losing money. It is not worth the time to deal with it, so focus on more productive things.
2) Stealing is wrong, and it needs to be stopped. Why should someone get something for free that others are paying for? Its not fair to the legitimate buyers.
Both of the above reactions bring up good points...
I have to agree that we shouldn't waste our time (and mindshare) on "negative" things. It makes it harder for us to focus on the tasks we need to be doing.
However, should people be allowed to get away with this sort of thing forever? The stealing of products is bad for the community as a whole, and really doesn't benefit those who do it, either.
So, what is the solution?
With the coming release of WSO Pro (now accepting beta-testers), there will be a fairly accurate record kept of purchases and refunds. This will allow the system to know who is asking for refunds often, how quickly they are refunding, and if/when download links are being shared.
The question is: How should this be handled?
Should be make public the list of those who refund often and are clearly purchasing to steal our products?
Should we make the system passive and not have it deliver our products to those who may be "suspect" without explicit approval?
Or, is there another possible solution that would be even better?
I would love to hear from Warriors on this topic. With this system I think it allows us to stop these stealers and refunders without us having to think about it and taking our focus away from what is really important in our business.
What do you think?