Over the years I have bought thousands and thousands of dollars of online info products as many of us on this forum have.
I think the first online marketing product I purchased was Corey Rudl's "Insider Secrets to Marketing Your Business On The Internet"
which I bought in 1998.
I have a 1 TB external hard drive that is literally over half full with internet marketing stuff....
I write all this to say I very rarely ask for refunds and I am not one of those tire kickers who are always looking to get something for free.
On May 2 2009 I purchased an online info course on how to write online copy. For whatever reason it was a hard read for me and it never helped me to write any better nor did it give any AH HAA moments.
The item has a one year money back guarantee. The guarantee was one of the reasons I trusted the marketer and purchased....
"You risk nothing! You have a No-Risk 365 Days 100% Money-Back Guarantee! .....
AND, if after driving targeted traffic to your sales letter for a reasonable amount of time and sending out a few email promotions you do not easily make back at least 3 times your investment... then I insist you return it... and I will credit your bank account for every penny you've paid. No questions asked - No hard feelings! It's just not that big of a deal!"
On Oct 14, 5 months after purchasing the item, and after several attempts to get something out of the item I respectfully requested a refund, (it is a $200 item, allot of money for me if I got nothing out of it....)
I sent several emails over a weeks time to the support email listed on the website and also CC them to the contact email listed for the domain, no answer back.
Several weeks later I wrote I had purchased domains close to his and was planning to put up websites telling how I couldn't get a refund.
The next day he finally wrote back (Oct 27) saying:
"this is the first refund request message
I 've received from you, it must have
been lost in the shuffle..."
On Oct 28 he wrote:
"I'll process your refund in a few days, just
let me finish a new promotion I'm working on
that will fund my PayPal account.
9 days later on Nov 6 he wrote:
"That promotion got a little delayed but my
accountant already knows about your refund.
It won't take more than a week or two at the
most for you to receive your money...
I figure that if you took 4 months to decide
and ask for a refund, you can wait just a
little bit longer to get it right?
Again, you'll receive your money within a
week or two at the most, for sure..."
Now it's Nov 20 (2 weeks later) and still no refund.
It has been over a month since my original refund request
and after several back and forth emails, no refund.
Is it wrong of me to be totally pi**ed off.
Trust is the only thing that allows purchases to go on via the internet. Its crap like this that gives other online marketers a bad name.
I am ready to complain to PayPal, his ISP, the FTC, the BBB and to create several websites warning others of what I have gone through....
I guess I am looking for thoughts and insights from others who have been through this type of thing. Any thoughts or ideas would be greatly appreciated.
PS. The marketer is a member of this forum and does sell items on this forum. I have tried not to give away his ID just in case this does get resolved, (highly doubt it though...)