14 {{ upvoteCount | shortNum }}
14 {{ upvoteCount | shortNum }}

Ever Had Someone Request A Refund On An eBook Then Ask How To Return It?

by Mike Shain
12 replies
Ever Had Someone Request A Refund On An eBook Then Ask How To Return It?

Yeah... this really happened. I am sure I am not the only one this has happened to but I still find it hilarious.

Makes about as much sense as offering them a second eBook if they just pay additional shipping and handlling.

Tell me I am not alone here.
#ebook #refund #request #return
  • Profile picture of the author Donald Truehart
    Ummm. I'd have to say that's a first for me.

    LOL
    {{ DiscussionBoard.errors[1423750].message }}
    • Profile picture of the author radhika
      After selling an ebook I received a phone call that he didn't receive any book.

      .
      Signature
      Follow up Autoresponder PRO :: 33% Discount!!
      FREE Upgrades! IMPROVED Email Deliverability!!
      {{ DiscussionBoard.errors[1423800].message }}
      • Profile picture of the author Mike Shain
        Originally Posted by radhika View Post

        After selling an ebook I received a phone call that he didn't receive any book.

        .
        Good for you for providing extra customer support by offering your phone number (unless you didn't and they hunted you down.)

        I know I am not the only one this has happened to.
        Signature

        {{ DiscussionBoard.errors[1423827].message }}
  • Profile picture of the author Simon Ashari
    what niche is this in?

    not everyone is as tech savvy as warrior forum members.


    (if it's in the IM niche, then that person has a lot to learn)


    regards

    Simon
    {{ DiscussionBoard.errors[1423844].message }}
    • Profile picture of the author Mike Shain
      Originally Posted by Simon Ashari View Post

      what niche is this in?

      not everyone is as tech savvy as warrior forum members.


      (if it's in the IM niche, then that person has a lot to learn)


      regards

      Simon
      Hi Simon,

      It was in the houseplants niche (growing, caring for, etc). The ebook was targeted for people that wanted to grow their own houseplants.

      From what I gather this was an elderly woman that lived in an apartment which kinda made it difficult at least to grow your own houseplants (other than some occasional Mary Jane)
      Signature

      {{ DiscussionBoard.errors[1423915].message }}
  • Profile picture of the author Allen Graves
    No - but I once got an email that said to let them know if I didn't get it.

    Allen
    Signature
    Every day I check the obituaries. If I don't see my name there, then I know it's going to be a good day!
    {{ DiscussionBoard.errors[1423966].message }}
  • Profile picture of the author BigSEO
    I'm still waiting for you to tell me where to return it to. I can email or even fax it if email isn't available. Thanks!
    {{ DiscussionBoard.errors[1425954].message }}
  • Profile picture of the author Zeb
    Yea i had that happen to me before. Best part is, that i was only an affiliate promoting that particular ebook.
    {{ DiscussionBoard.errors[1425962].message }}
  • Profile picture of the author seasoned
    Good point though! HOW CAN YOU return it? Many companies ask you to do so, but what can you do? Print it out and mail it? Email it? Delete it? I mean if you want to verify that you have followed the spirit of the contract, it just isn't possible.

    OK Simon Ashari, I consider myself pretty tech savy. How do you do it? at least with a book, you know the regular book is returned.

    As for the "2 for 1", with the second as a gift with the price being S&H, technically you could keep it and send the other back for a refund!

    Some of these things just don't make sense. 8-)

    Mike Shain ,

    If you don't feel one can grow houseplants in an apartment, why are you selling an ebook that implies you can? HECK, you can grow MANY plants indoors, even in a little apartment.

    Steve
    {{ DiscussionBoard.errors[1426733].message }}
  • Profile picture of the author Christophe Young
    I had a guy actually send me back the ebook as an email attachment after I sent him a refund.

    I'm thinking "OK".
    Signature
    Under Construction
    {{ DiscussionBoard.errors[1427240].message }}
  • Profile picture of the author MizzCindy
    Ah, but on the plus side, she was ready and willing to return the product rather than trying to scam you in some way. That's really quite refreshing!

    Cindy
    {{ DiscussionBoard.errors[1427252].message }}
  • Profile picture of the author dragonetinvestments
    when i first started online (a few years now) i was selling my own ebook, i've had numerous replies when refunding people, asking how to return the ebook back to me, i think some people do this to sound like they really don't want the ebook, but want to claim back the money, because seriously anyone can claim back money for ebook. definatly with paypal as the payment processor, but i've had some very funny and very weird responses in my online time. i reckon people like to play dumb just to get a free ebook.
    {{ DiscussionBoard.errors[1427586].message }}

Trending Topics