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How do you handle clients who constantly change their mind?

by alwalaa oman
2 replies
Hello, sometimes client keep changing their requests, which makes projects longer and stressful.
How do you mange this without losing time or client trust?
#change #clients #constantly #handle #mind
  • Profile picture of the author Monetize
    Originally Posted by alwalaa oman View Post

    Hello, sometimes client keep changing their requests, which makes projects longer and stressful.
    How do you mange this without losing time or client trust?

    More context would be helpful but the best way to keep
    clients from changing their minds is by not giving them
    things to change their minds about, stop giving options.

    So for example, if you are a website developer you give
    them a choice of a site that is black and white, or blue
    and white, THE END.

    You don't give them 15 shades of blue to choose from.

    Choice A or B and that is all. Not A through Z.

    This also applies to revisions. Let them know that you
    can only offer one free revision, after that they must
    pay an additional fee for revisions. This keeps people
    from asking you to change "ands" to "buts," etc.

    If you get a client that's difficult to deal with, impossible
    to please, and too time-consuming, politely advise them
    you can no longer do business with them, and move on.
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    Monetization Skool
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  • Profile picture of the author Jason Kanigan
    Originally Posted by alwalaa oman View Post

    Hello, sometimes client keep changing their requests, which makes projects longer and stressful.
    How do you mange this without losing time or client trust?
    1) Get commitment to a statement of work IN WRITING. SoW includes description of their situation and expectations of what will be done and expected results.

    2) Get agreement up front and in writing that changes out of scope require a change order, and change orders are additional work...which are separate projects with their own scope of work and invoice.

    The initial agreement is for THIS project and THIS work. Changes are additional to that agreement.

    I'm sure we could trace your current issues to a loose agreement to work together.
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    >> Executive advisory: Unstick sales, strategy & growth problems fast → jasonkanigan.com

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