Calling Brad or anyone at Bryxen Software!

by Nicolaas Theron 4 replies
Sorry to post this here but it seems outside of your ticket system there's no other way to contact you. I need to unlock Keyword Elite again but I'll be damned if I can get a ticket submitted with your support system.

I log in, it says "Hello Nicolaas Theron" and the whole thing about how I'm logged in, but the moment I submit a ticket (or sometimes as soon as I click on the "Submit a ticket" button, even before I get to the ticket itself) it takes me back to the login page and tells me in nice red letters I need to be logged in to submit a ticket. I've even created a new support ticket account. No luck, same thing over and over and over. I log in, try to submit a ticket, then get told I need to log in to do that.

I had the same problem a while back when I wanted a download link for the latest version of SEO Elite and in the end I had to Google for one cause I couldn't get a ticket submitted. I've tried with both IE and Firefox.

Please either fix your system or if it's only me that's having problems, tell me what the heck I could be doing wrong. A support email address would really help too. That way I can get support about the ticket system not working without submitting a ticket to get support about the ticket system not working

Thanks!

Nic
#main internet marketing discussion forum #brad #bryxen #calling #software
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  • Profile picture of the author David Reed
    Originally Posted by Nicolaas Theron View Post

    A support email address would really help too. That way I can get support about the ticket system not working without submitting a ticket to get support about the ticket system not working

    Thanks!

    Nic
    Sorry can't help Nic, but that made me laugh.

    David
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    • Profile picture of the author sylviad
      Hi Nic,

      I never have problems contacting them. You might want to check your Cookies on your computer. You have to allow them for many such sites to work for you. Mine is set at "medium", so not all cookies are accepted, and that seems to work fine.

      Hope this helps.

      Sylvia

      PS: If you can get a direct email to Brad, he's good at responding. Sorry I don't have that email handy.
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  • Profile picture of the author entrepenerd
    You might want to try PMing Brad from the Keyword Elite forum. There is also an option to email him from his profile page on the Keyword Elite forum.
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    • Profile picture of the author Nicolaas Theron
      Thanks guys (you too David, my stupid jokes don't often get laughs ). I've never been to the KE forum, didn't know there was one!

      As a matter of fact a PM to Brad here would probably have worked better as well, which I realized about 5 seconds after posting this. As usual my fingers outsprinted my brain.
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