Aweber clicktracking down?

21 replies
I'm getting emails from subscribers that Awebers links are not working in emails at the moment & just tested one & it didn't work. Anyone else experiencing this issue?
#aweber #clicktracking
  • Profile picture of the author Fendi Salim
    Hi Mark, I just tested and got the same results. The page just won't load at the moment.
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  • Profile picture of the author RGallowitz
    It started about 12 hours or more ago. I first found out from Darren Rowse about the mess.
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  • Profile picture of the author Mark Flavin
    Thanks for the update guys. Any word from Aweber on when this is going to be resolved?
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    • Profile picture of the author Bjarne Eldhuset
      Same problem here, had to turn off click tracking on lots of messages to avoid support issues.

      The Aweber site was down for maintenance a couple of hours a day or two ago, maybe it has something to do with that?
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  • Profile picture of the author Chrissy Allen
    Hi
    Yes i just posted saying the same then noticed your problem

    Seems to be happening more than usual lately

    Will the world end lol

    Chunkynuts
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    Chris Allen

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  • Profile picture of the author dsmpublishing
    Hi guys

    yes its happening to me too - a customer asked about it last night and then another just now.

    kind regards


    sam
    X
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  • Profile picture of the author dtrainer
    I had the same problem. Now it seems to be working though.
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  • Profile picture of the author WealthWithin
    It wan't working about 10 mins ago.
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    • Profile picture of the author velociphiles
      Same problem here - just sent a mailing to over 1,000 subscribers and the clicktracked links are NOT working.

      Having changed to Aweber to get better reliability of delivery and clciktracking information this is outrageous.
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      • Profile picture of the author velociphiles
        No option but to resend to my list with clicktracking turned off and hope that works and apologise profusely.

        Why no notification from Aweber about server/maintenance issues?

        Wonder what Aweber will offer as compensation?
        I'll bet the small print only guarantees 99.9% uptime or something similar.
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        • Profile picture of the author velociphiles
          Working OK with clicktracking turned off - so at least email delivery is OK.

          Have raised a ticket with Aweber but no reply and nothing on their twitter page either (probably not up yet)
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          • Profile picture of the author velociphiles
            Now started working - maybe they restarted the server?

            Looks like the links they created for tracking purposes were valid but not being redirected to the right page (just a blank) when someone clicked them.
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        • Originally Posted by velociphiles View Post


          Wonder what Aweber will offer as compensation?
          I'll bet the small print only guarantees 99.9% uptime or something similar.
          You have the privilege of being able to say you use Aweber.

          Isn't that enough? :rolleyes:


          Michael
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  • Profile picture of the author Gary McCaffrey
    This seems to be a recurring issue with them.
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  • Profile picture of the author Vagabond 007
    Ahh, so it wasn't just me.
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  • Profile picture of the author Avdo
    It seams everything is ok now..tracking is working..links are working
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    • Profile picture of the author velociphiles
      Finally got a reply to the ticket I raised - seven hours after sending it!

      This was a technical issue that we became aware of and have since resolved. We apologize for any inconvenience. If you have any other questions, please let us know.

      Regards,
      Chris Clements
      Customer Solutions Specialist
      AWeber Communications, Inc.
      Not exactly overwhelming customer service....
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      • Profile picture of the author Vagabond 007
        Originally Posted by velociphiles View Post

        Finally got a reply to the ticket I raised - seven hours after sending it!
        Oh no! A whole 7 hours?!?!

        What is the world coming to? :rolleyes:
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        The Ultimate Sales & Marketing Mind Map (Just updated - now twice as big!) - scott_krech - "Quite possibly one of the BEST WSO's ever."

        www.UltimateMindMap.com


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  • Profile picture of the author jbode
    They said the site would be down for maintenance yesterday at night, I think they screwed something up when they were updating...

    It's definitely working... I made some sales from an email I sent at 9 am EST
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    • Profile picture of the author mobility
      Aweber seems to be going down more frequently lately. I receive monitoring alerts when their domain goes down, and get a monthly monitoring summary. They were down two days ago on 12/02 for about an hour (10:08 - 11:08 AM). You couldn't access the website, and click-tracking was dead. Not sure what's going on.

      ------------
      The system confirmed 11 failed checks at 5 minute intervals starting at December 2, 2009 10:08:54

      Alert Type: Site is Available
      Result: Ok
      Time: December 2, 2009 11:08:16
      HostName/URL: aweber.com
      Monitor Name: Aweber
      Service: http
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