Tag Clouds are sometimes a very, very bad idea

by 14 replies
17
Think using Tag Clouds are always cool? Not when it's regarding customer support.

I assume they're aware of this because they're a technology company, but check out the Tag Cloud on the right side of NewEgg's customer service forum:

EggXpert - Shopping EggXperience

I'll save you the trouble of clicking, here it is in full:

annoyance bad experience bad experience bad egg complaint Customer Loyalty customer service customer support delivery DHL disapointed experiencing problems Help newegg newegg customer service not happy order status rant RMA shipping issues Suggestions UPS

A couple points:

1) It's ballsy of them them (or a mistake) to put up a Popular Tags Cloud on their customer support page! Make sure you're not auto-generating yourself a similar disservice on your own sites

2) NewEgg is actually supposed to be quite high in customer service and customer satisfaction. Who goes to customer service boards and complains? The people with problems, that's who. Complaints don't doesn't automatically make the seller a "bad egg". (pun intended)

Either way, I wonder if they're aware of their customer support tag cloud. If it were me... I'd remove it. What good does it do?
#main internet marketing discussion forum #bad #clouds #idea #tag
  • Tim,
    I bet they have no clue it is enabled...lol

    Good catch on your part. Did you notify them?
    Just curious.

    Have a Great Day!
    Michael
  • Newegg ROCKS - my #1 PC parts source when i was still living in the states
    Yeah, that tag cloud looks bad ... they should remove this.
    • [1] reply

    • Newegg is my #1 PC hardware/parts source as well.

      And yea, that tag cloud is freakin awesome.
  • Haha, that's awesome. Funniest thing I've seen today.
    • [1] reply
  • When I visited just now I saw that "don't hold breath" was in the cloud!

    Chris
    • [ 1 ] Thanks
    • [1] reply
    • Heh, that's new. MAN, that tag cloud is a bad move...
  • Personally I never use tag clouds, I don't see the need for them, plus they take valuable $$$ space.

    Anyone here actually use or like them?
    • [1] reply
    • Actually I know someone here on the Warrior Forum that uses it on their forum.

      You may have heard of this guy, his name is Allen Says. The site is the Warrior Forum.

      Here is his Tag Cloud : WarriorForum - Internet Marketing Forums - Tags

      Have a Great Day! :rolleyes:
      Michael
      • [1] reply
  • Too funny! Great find! I love it. I laughed out loud.
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