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Help with clickbank please

by pierro
7 replies
Hi warriors, this morning I received an email from one of my customers that they haven't received their product yet and their credit card was confirmed.
Is this a common thing? I really don't want my reputation to be affected and if anyone can help me out with this one, it will be greatly appreciated. Thank you in advance, Pierro
#clickbank
  • Profile picture of the author mikeyman120
    Hello,
    Maybe their pc locked up on the way to your download page. Send the customer the download page so they can get their product.

    Mike
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  • Profile picture of the author Chris Thompson
    Are you an affiliate or a vendor? If you are a vendor I'm surprised by this question ... you'd think solving it would be easy. If you an affiliate, SHOW them how to get support through Clickbank, etc. Remind them they can get a refund if the vendor doesn't respond.
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  • Profile picture of the author Mark Kaye
    Clickbank doesn't deliver the product to your customer. Once they have made payment they are re-directed to your download page.

    I suspect that the customer closed the browser window before downloading the product. If you can confirm payment then I would just re-send them the download info.

    Afterall, they have paid...Clickbank can tell you that much. Send them their stuff with a brief apology. Urge them to contact you with any other questions.
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  • Profile picture of the author fredjr1978
    Yes! I would agree with Mikeman120. I have had this happen before with a couple people. Really, I think they may have just downloaded it in the wrong directory and then were unable to locate it. Either way, I wanted to make sure to keep a happy customer so I just sent it to them. Good Luck!!
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  • Profile picture of the author Ashley Wright
    Just check there receipt and if it matches send it them via email, personally I have never come across the issue before
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  • Profile picture of the author pierro
    thanks warriors, I have sent the customer the support number to clickbank and have also given him my absolute apologies. I contacted clickbank through live chat stressing these concerns. I have asked the customer to send me back an email confirming if the situation has been resolved. Also, there isn't any records in clickbank that the purchase was made. I am an affiliate for clickbank and sometimes I get a bit wary. I don't want to mess around with my customers as I want to give the best services possible, but sometimes this is beyond our control. Thanks all
    Kind regards, Pierro
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  • Profile picture of the author pierro
    Update! Clickbank are having issues at the moment with delayed sales notifications and emails, predominantly with Yahoo email.
    Cheers, Pierro
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