Commissions not received
Hi all, I recently posted some support questions regarding clickbank in another thread. It was about a customer that purchased a product through one of my affiliate links.
Any way, what happened was the customer didn't receive their product, even though they received a confirmation of their transaction. The customer sent me an email stressing their concerns. So what I did was contacted the appropriate personnel to have the problem fixed. I received an email the next morning specifying that the issue was fixed and the customer received their product. This is great news for the customer, however I didn't get credited for that sale, I've contacted clickbank and the vendor and have not yet received a response.
What can I do about this?
This has made me think a little bit more about all the potential earnings that could of gone through without getting credited.
When I first started as an affiliate, I had something like 500 order form impressions without any order form submits. Now that I understand a little bit more, I think the above description must of been repeated several times without my knowledge. Am I wrong?
Any help greatly appreciated, sincerely, Pierro
Any way, what happened was the customer didn't receive their product, even though they received a confirmation of their transaction. The customer sent me an email stressing their concerns. So what I did was contacted the appropriate personnel to have the problem fixed. I received an email the next morning specifying that the issue was fixed and the customer received their product. This is great news for the customer, however I didn't get credited for that sale, I've contacted clickbank and the vendor and have not yet received a response.
What can I do about this?
This has made me think a little bit more about all the potential earnings that could of gone through without getting credited.
When I first started as an affiliate, I had something like 500 order form impressions without any order form submits. Now that I understand a little bit more, I think the above description must of been repeated several times without my knowledge. Am I wrong?
Any help greatly appreciated, sincerely, Pierro
Bare Murkage.........