Mechant Account Hell -- Have a Merchant Account? Please Help Me!!!!
The main problem I have is this:
A customer comes to buy my product, but they mistype their CC / address/ etc.. They then try again, and it works
But then they look at their bank account, and what happens is this: they see TWO pending charges on their CC statement.
The banks I guess do this as some security thing -- and of course one always drops off because only one truly went thru.
But I get customers harassing me that I am taking their money...
What do I say to the customers? Who do you say? Are other merchant account peopel out there familiar with this horrible issue?
How do the big boys do it on large transactions? Do I have some settings set up wrong?
Thanks so much
David
Just when you think you've got it all figured out, someone changes the rules.